Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Jackal on September 25, 2010, 06:04:44 pm
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just want to no what you guys think i should do with my round,nearly every month i get 1 or 2 different custys asking how often i clean there windows,i can tell that they dont really want me clean them as often, i do them monthly except 5 custys which are done 2 monthly,im happy to do them monthly but keep on considering doing them every 5 weeks so that custys dont feel like im calling as often but obviously im going to be losing money by spreading it out like this so dont really want to but worried that i could start losing some custys if i dont do something,iv been doing most of the round since january this year and £200 worth of it since april,dont really want to be doing some of them every 2 months as with the round being compact worried that they all could start jumping on the band wagon,the bloke i had round off was that busy he couldnt get round each month so was always late by a few weeks maybe even a month late so thats proberly why,iv lost 1 custy up to now from this round that had a poor excuse,do you lot get custys saying "god has it been a month already"
1,what would you lads do just keep on as it is and if any want to cancel then offer the 2 month option
2,go the 5 weeks option
3,stop worrying and get on with it
4,any other ideas
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i always offer a 8 wk option, at a higher price. better than losing a custie.
eg, £10 monthly
£12 bi-monthly
atleast that way you keep them happy and you make more money for the same job.
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3,stop worrying and get on with it
However - This is the exact reason I started from scratch with everyone on 8 weeks.
Andy
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I have had this problem many times with work I have bought, just stick with it, they will soon get used to it.
Sure you may get one or two ask to go 8 weekly which means you will lose a bit of money, but no where near as much as you will lose if you put them all on 5 weeks.
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i only offer now 6 week or 12 week cleans because wfp lasts longer
custies seen to pefer it ;)
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thanks for your input so far looking for as many as possible to give there view on this aswell,
the houses are only around £5.50 where i work for semis so it aint alot of money per month i could understand if i was asking £15 monthly,im looking for a small round to add to it when i source 1 locally,as only seem to pick 2 extra custy per month average so will take years get a big round
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Just start pushing them onto a lower frequency with a higher price. Over time you will find you are giving them what they want, as well as getting what you want.
To begin with you need to be firm about getting the money in but as the round increases it is easier to bring in bi and quarterly cleans. I have always found quarterly is the best payer. You can get the same money over the year for far less visits.
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the first year i started i did the 4week thing but often got accused of turning up early so i drifted these to every 5 weeks,then finally settled on 6 weekly and never hear any grief . with new customers i tell them its 6 ,if any try to get me to do 12 instead,i point blank stick to 6max or nothing
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Hey Jackal,
Where in stoke are you based?
Dean
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offer them 8 weekly cleans and charge them 25-50% more.
Matt
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Hey Jackal,
Where in stoke are you based?
Dean
he's in fenton dean
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you'd be best off selling to dean taberner m8
then you'd have no stress lol
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;D ;D
I was thinking of selling to him Gav
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i think es after some more work dean m8 ;D
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Yeh sell up, problem solved? WTF ??? ???
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yeh im in fenpark,but work in blythe/forsbrook mainly if you want sell some work dean im interested,i think id prefer do the 6 weekly or nothing ideally thats sounds the best way everyones happy then
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jackal just do em lad every 4wk end of m8
or as said put em up think dean is looking
at selling sum work m8
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i agree with matt stick 30% on the price mate and canvass now for new custies the windows will be getting dirtier mate
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just want to no what you guys think i should do with my round,nearly every month i get 1 or 2 different custys asking how often i clean there windows,i can tell that they dont really want me clean them as often, i do them monthly except 5 custys which are done 2 monthly,im happy to do them monthly but keep on considering doing them every 5 weeks so that custys dont feel like im calling as often but obviously im going to be losing money by spreading it out like this so dont really want to but worried that i could start losing some custys if i dont do something,iv been doing most of the round since january this year and £200 worth of it since april,dont really want to be doing some of them every 2 months as with the round being compact worried that they all could start jumping on the band wagon,the bloke i had round off was that busy he couldnt get round each month so was always late by a few weeks maybe even a month late so thats proberly why,iv lost 1 custy up to now from this round that had a poor excuse,do you lot get custys saying "god has it been a month already"
1,what would you lads do just keep on as it is and if any want to cancel then offer the 2 month option
2,go the 5 weeks option
3,stop worrying and get on with it
4,any other ideas
When my work reached a point where I struggled to keep up, I went to 6 weekly. I'm still there years later. Only a few went for 12 weekly but they are mostly customers who pay over a certain amount. I do have some commercial and subcontract work that I do on other frequencies but I just treat them as a separate part of the business. A bit tricky when a lot of work falls in the same week or two but something has to give so I get a bit behind at times.
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i yhink we all get behind sometimes its how much you can control and cant personally i get rid of 12wkrs ad one last week not done for 4mths and want a clean no way in my books
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Mostly just get on with it and if you have you alter to 5 weekly without informing your clients and see if they notice anything different. And see if they moan at that, and if they dont then you know 5 weeks might be better etc.
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offer bi monthly (8 weekly) you dont want to be too keen to please them, else they wont be as keen to keep you! make them fit in with you not the other way round!
start as you mean to go on cos its hard to get respect if you dont demand it from day one!
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i would just stick to my guns and clean them 4 weekly with the odd one 8 weekly.they ll get used to you coming round after a while.
some window cleaners are still doing fortnightly work up north!i dont anymore!
4 weekly 80%
8 weekly 15%
6 weekly/26 weekly 5%
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Dazmond is right, they soon get used to you coming 4 weekly! i used to get it when i started, some said "is it that time already" but sometimes the same customer says "it seems like a long time since the last clean this time"! LOL
...Custards who'd have em! ;D
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thanks lads for all the input,i think i will stick it out monthly and try to buy some more work when i source some, then go 5 weekly with them all if i do that now il be losing to much money per week
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try a week of knocking after you have finished your month and see what u get
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3.
Even if you do them every 8 weeks they will say "are you back already?" It's just something to say.
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dont go 5 weekly!WHY?better to keep your round on 4 weekly IMO!otherwise you ll be losing a fair bit of money plus theres an extra week of dirt on the windows!dont forget you will be 5 weekly occasionally anyway due to very bad weather/holidays.
most custies are fine with 4 weekly here in the north west.
dazmond
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i work everything on 4 weekly and tell my custys that all i do,i had 3 8 weeklys but dumped them as i couldnt be bothered messing around only things that arent on 4 weeklys are commercial but i do them early mornings before i do domestics!
Tell them straight the way 4 weeklys and you do 4 weekly because its the only way you can fit your round in and your prices are very competetive and your results are outstanding and you clean all frames sills and doors every clean and not many can say that!Especially where i live!
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yeh i do all the frames aswell,and iv noticed that on houses i dont do in same streets are just windows cleaned, frames are dirty so should stick to my guns really,im sure most w/c around my area do 4 weekly aswell,at the moment i just get sick of seeing some custys faces i can tell they are thinking whats he doing here agen,my uncles a wc'r and told me i should just stay monthly thats all he will do.
how do you go on if your round starts getting to big to fit them all in every 4 wks then?
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then u employ on part time basis
loads a out a work windys in stoke pal ;D ;D
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then u employ on part time basis
loads a out a work windys in stoke pal ;D ;D
loads of out of work w.cer's really? why dont they like canvassing?
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4 weeks does come round very quick, I used to suffer the very same thing as you by the exact same situation with work I bought. I went to 5 weeks & found the customers so much better. I don't have enough hours in the day now & I'm usually 6 weekly & have had zero comments or complaints.
Might be an idea to go 5 weeks & use any spare time to build your business quicker. ;)
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just brought some work tonight its not great as its mainly terraced houses but im hoping my hourly rate will be the same as it is now,but it was cheap and should only have to clean it once to get my money back so hopefully cant really lose,we shall see