Clean It Up

UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: JandS on September 25, 2010, 11:13:24 am

Title: Card payments
Post by: JandS on September 25, 2010, 11:13:24 am
Barclays are offering card payment facilities for
£1 per month for 1st 3 months then revert to
standard rates.
Good chance to see if offering this increases
work coming in.
Going down to see them now.

john
Title: Re: Card payments
Post by: fitz2kleen on September 25, 2010, 11:44:33 am
Barclays are offering card payment facilities for
£1 per month for 1st 3 months then revert to
standard rates.
Good chance to see if offering this increases
work coming in.
Going down to see them now.

john

let us know how it goes, something we be interested in too
Title: Re: Card payments
Post by: Mike Halliday on September 25, 2010, 11:48:08 am
if after the 3 months it doesn't work can you cancel the contract or do you still have to keep going at the full rate?
Title: Re: Card payments
Post by: JandS on September 25, 2010, 02:47:14 pm
Presume it's a trial Mike that you can decide at the end.
Went down today but it was packed so going to try again
midweek.

John
Title: Re: Card payments
Post by: Steve. Taylor on September 25, 2010, 03:54:51 pm
Terms & conditions
A £1 monthly fee will be charged for 3 months. No transaction fees during this period except: for AMEX transactions; a 0.85% non-secure fee will be charged for any face-to-face transactions not using Chip and PIN, any online transactions not using Verified by Visa or MasterCard SecureCode and any mail or phone transactions not using the Card Security Code.

No joining fee will be charged. The offer applies to all ePDQ (online, phone and mail order payments) products and all PDQ (face-to-face payment terminals) products except the Mobile (GPRS) and Classic Summary VAT terminals.

After the 3 month offer period: A monthly PDQ terminal fee or ePDQ management fee of £14.95 to £27.00 will be charged, depending on product taken; a merchant services charge will apply to each transaction, dependent upon card type used - monthly minimum billing charge of £20.00 will apply if your merchant services charges are less than this; a transaction fee will also apply for ePDQ products; if you are eligible for Barclaycard Freedom and choose to join, there will be an additional 2% charge for transactions made using a Barclaycard.
Just found this looks like your signing up for 18 months mike

The £1 fee applies per product or terminal taken and is subject to VAT where applicable. Full details will be available in your application pack. An 18-month minimum term applies for some products. Existing PDQ and ePDQ customers are not eligible for this promotion. Terms of this offer apply only to retailers whose turnover on card transactions is less than £600,000 per annum. Retailer turnover is calculated at a chain level and incorporates all outlets.

Barclays standard ePDQ and PDQ terms and conditions will apply. The start date for the offer is 00.00 BST on 15th September, 2010. The closing date for the offer is 23:59 BST on 15th October, 2010. This offer cannot be used in conjunction with any other Barclays offer. Barclays reserves the right to withdraw this offer at any time.
Title: Re: Card payments
Post by: mark shannon on September 25, 2010, 05:06:55 pm
Heres an email from the company the NCCA recommend,


Good afternoon Mark, 
 
 

Thank you for your interest in our MobilePOS service. It was a pleasure speaking with you earlier today.

To summarize:

MobilePOS


There is a set up fee for this service which is £50.

We charge 30p per transaction so your mobile POS is actually Pay-As-You-Go. A yearly License Fee (PER User) is £15.


Mobile POS is simple and easy to use, no monthly rent for terminals, there is a web based database which logs every transaction so you can keep track of your money, and NO CONTRACT! Just a 30 day notice period.   

Also, there is a Minimum billing charge of £10 per month (If you do 33X Transactions = £9.90 we will charge £10) 

Please note: ALL TRANSACTIONS ARE TREATED AS 'CARD NOT PRESENT' RATES

For the merchant account, we can arrange an account for you with Allied Irish Bank; this takes approx 7 days to set up. There is a £100 joining fee and then you are charged 2.4% for credit card transactions and 32p for debit cards.

Demonstration link: http://www.adelante.co.uk/mobilepos.html

Do read through, complete and sign the forms and return them to us if this is something you wish to proceed with.


If you have any queries regarding either of these services please do contact me on the number below.


We look forward to hearing back from you soon.

 


Kind Regards


 
 
Kyle Sinhal
Adelante Software Limited
Telephone:       01628 820500
Facsimile:         01628 820509
 
www.adelante.co.uk
 
FREEPOST RSHZ-STCC-EJEH
Adelante Software Ltd
Unit 22 Grove Park
Waltham Road
White Waltham
MAIDENHEAD
SL6 3LW
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 05:23:05 pm
we've just gone for this system and its dead easy to set up, they do the merchant bank setup for you, and a quick download ( we use it on iphone ) and away you go,

used for a few weeks now and no probs, and money in the bank  ;D

why rent a unit when you can just use your phone which you have on you anyway.!

Another advantage is you can add second and third users without the hassle of renting more units, they just need a phone,


worth a look, not sure if you get a discount through ncca as we did it before we saw the recomendation,



Regards
Steve
Title: Re: Card payments
Post by: SteveAllan on September 25, 2010, 05:58:32 pm
Sounds good, im currently renting a machine but the phone option seems better. Sorry for being thick, the £10 minimum billing charge, how does that work, say if i have a month where mostly paid cash and get say 5 customers paying by mobile pos @ £50 each.
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 06:09:42 pm
even if the transaction charges are a couple of quid you still pay £10 as thats there minimum charge per month.


steve
Title: Re: Card payments
Post by: Joe H on September 25, 2010, 06:25:46 pm
Steve
Talk me though using the phone to get payment from the customer, and how much you pay as a setup and then ongoing.

and is it with the same business as NCCA?
Title: Re: Card payments
Post by: mark shannon on September 25, 2010, 06:27:36 pm
Steve do you pass on the 2.4% for credit card transactions to the customer?
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 07:37:25 pm
Hi Joe,
Yes it's Adelante, you will get one statement from the merchant account with your balance minus the commision and one from Adelante for there charges which could be £10 if you only do a few payments a month.
It's early days yet as not done a full month yet, but so far paid £50 to Adelante and £100 for merchant account which is one off payment.
If you have an iPhone you can download the app for free and literally put in customer card no. Exp date and amount also security no. And submit and it verifies payment straight away.
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 07:42:27 pm
Just knowing you've got the money straight away is a real benefit, I have customers asking every week if I take cards so think is the way to go.

It's also benefit of not having another piece of equipment to carry around or keep in the van, with your phone it's always with you so really handy to use.

Mark,
I don't pass on the 2.4% but that's just personal to me, most payments I have taken are for over £100 so I'm happy to absorb the charge,  steve
Title: Re: Card payments
Post by: derek west on September 25, 2010, 07:56:08 pm
are you ltd to iphone only or can you use an apprpriate app for most phones?
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 08:21:06 pm
They reckon they have software for most modern phones, but needs to be 3G compatible

Steve
Title: Re: Card payments
Post by: Neil Williams on September 25, 2010, 08:50:43 pm
Steve, I'll have to give you a call about this, but one question, how do you go about giving the customer a printed receipt for their card payment if you're not using a card machine?
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 09:04:50 pm
Basically you don't, I show them on the screen what's been taken and give them a written one. It's similar I guess to when people pay over the phone for stuff.

I've not had anyone query it yet, I think because you're mobile maybe they don't expect a printed one anyway.
Title: Re: Card payments
Post by: Adam P on September 25, 2010, 09:11:22 pm
sounds like a great idea but are customers really going to be happy with you taking all their card details and putting them in on your phone? what's to stop you from re-using them?

edit: yours  is the first site i've seen to acually recommend using vanish  :o
Title: Re: Card payments
Post by: Steve Chapman on September 25, 2010, 09:44:54 pm
The phone doesn't store the details they disappear after the transaction, amazingly custmers are very trusting, mine are anyhow  ;D

If vanish is good enough for woolsafe then it's good enough for me  ;

Steve
Title: Re: Card payments
Post by: Adam P on September 26, 2010, 12:47:32 am
yes of course details disappear after the transaction on a phone that hasn't been tampered with. you could easily be using an app that pretends to do the work but is actually storing the details to be used later for other purchases.
Title: Re: Card payments
Post by: derek west on September 26, 2010, 08:06:38 am
yes of course details disappear after the transaction on a phone that hasn't been tampered with. you could easily be using an app that pretends to do the work but is actually storing the details to be used later for other purchases.
??? ??? ???

so someone lets you wander round there home, totally trusts you, quite often leaves money, cheque books / cards, valuables all round the house which we could easily half inch. then they turn round and say, "oh no! i'm not paying you by card, you could use my details later when i'm not there".

what about everyone else that takes cards, local garage, local kebab house, couldn't they do the same. or is it just carpet cleaners that are the scum of the earth and extremely stupid, cos lets face it. this type of crime would be  easily trackable.
Title: Re: Card payments
Post by: SteveAllan on September 26, 2010, 11:08:27 am
yes of course details disappear after the transaction on a phone that hasn't been tampered with. you could easily be using an app that pretends to do the work but is actually storing the details to be used later for other purchases.

Oh please.
Title: Re: Card payments
Post by: Adam P on September 26, 2010, 12:39:07 pm
well it's my opinion and i'm shocked no one has had an issue with it yet. card fraud is no way easily trackable as you don't have to go spend it on something and get it delivered to your house, you can easily sell card details online and make money from it if you're getting 3/4 details every day.

there is plenty of bad carpet cleaners around who are their to simply get as much money from the customer as possible by doing f all, we all know this, customers know this, so why wouldn't there be one who realises this and then starts storing their details?



Title: Re: Card payments
Post by: wynne jones on September 26, 2010, 12:53:25 pm
Totally agree with Derek, custies let you wander round their house full of valuable, private stuff and leave you to it, they quite often ask me to baby sit too while I'm cleaning the carpet (which I respectfully decline  ::) ) So I think it's fair to say people in general 'trust' tradesman which may be a bit nieve but that's how it is.

There's always a bad apple in any walk of life but you can't live a life assuming that of everyone.
Title: Re: Card payments
Post by: Doctor Carpet (Ret'd) on September 26, 2010, 01:04:33 pm
And what's the difference between a card and a cheque? With a cheque you have name, address, account number and sort code.

If you're dishonest it will be easy enough to pass these details on as well.....

....and not to mention the security details of the house a well.

Rog

I'm not paranoid.............but why are there 2 men outside the house looking at me through a camera ???
Title: Re: Card payments
Post by: Adam P on September 26, 2010, 01:17:29 pm
And what's the difference between a card and a cheque? With a cheque you have name, address, account number and sort code.



you can't do anything with just sort code and account number, it's the 3 digits at the back that you need to complete a transaction online or a pin number to complete it with the terminal. at least this is what i'm told
Title: Re: Card payments
Post by: wynne jones on September 26, 2010, 01:26:32 pm
I believe what Dr Carpet says is true, but only because he's got an honest face. ;D
Title: Re: Card payments
Post by: Steve Chapman on September 26, 2010, 01:57:02 pm
The fact is lots want to pay by card so they will do it as it's convenient,

Any card can be cloned whenever you use it so there's always a risk,

At least with our customers most will know us or seen us about so less of a risk for them
Steve
Title: Re: Card payments
Post by: derek west on September 26, 2010, 02:43:15 pm
And what's the difference between a card and a cheque? With a cheque you have name, address, account number and sort code.



you can't do anything with just sort code and account number, it's the 3 digits at the back that you need to complete a transaction online or a pin number to complete it with the terminal. at least this is what i'm told

roger (dr carpet) was a bank manager for years and years, i'd maybe forget what you were told and listen to him. and yes he does have an honest face come to mention it. ;D
Title: Re: Card payments
Post by: JandS on September 26, 2010, 04:11:34 pm
As soon as I stepped through the door of one house last
week the old couple came the other way and said we're
just nipping down to Morrisons while you do our suite.
Coffee, tea, sugar and milk all out for you.
They never even confirmed who I was to be honest.

John
Title: Re: Card payments
Post by: happy mondays on September 26, 2010, 05:08:55 pm
If your customers do not trust you then they wont use you, why on earth would they think you are going to copy the details of the card and order stuff online from their credit/debit card??  card fraud is a major problem and it has happened to me, but:

Not as a result of using a local carpet cleaning service, plumber, electrician, shop etc

it resulted from an internet transaction I made from a company in the USA. They had my card details, 3 digit security num, and my full address, and sold the details on.

Being able to take card payments is a very clear advantage for any business, so stop being so negative  :)

Kind regards,

Paul

 
Title: Re: Card payments
Post by: Ian Gourlay on September 26, 2010, 06:00:40 pm
I used to use a payment system through vodaphone when I was with Hilliary Blinds before I went independent.

However what happened was you thought payment had gone through but somehow disapaired into Cyberspace.

Several months later you found out when Credit Control said you account was on  hold

Fotuantley my loss was not great but I do know some people who got into serious difficulties  because of the system.

We had a little wireless system to print receipts
Title: Re: Card payments
Post by: wynne jones on September 26, 2010, 07:25:33 pm
Well whatever you think in a year or two unless your custy has cash you will have to use it anyway.

Ian I think things have improved from when Bucks Fizz were in the charts. ;D
Title: Re: Card payments
Post by: Adam P on September 26, 2010, 08:29:42 pm
i'm not trying to be negative, just perhaps thinking it through and pointing out one concern. i'm not saying i wouldn't use the machine/phone system for taking payments, just how do people find customers perceive it. only negativity was the responses to my question tbh :/
Title: Re: Card payments
Post by: Ian Gourlay on September 26, 2010, 08:34:44 pm
Well whatever you think in a year or two unless your custy has cash you will have to use it anyway.

Ian I think things have improved from when Bucks Fizz were in the charts. ;D

You are the second person this week to tell me that ;D ;D ;D

I will get a complex. But Capris were great cars
Trouble with being a Pioneer you hit all snags first
Title: Re: Card payments
Post by: Shaun_Ashmore on September 26, 2010, 08:41:57 pm
My mate had a Capri 2.8, I used to have an Opel Manta GTE and we used to have races  :o we used to have shaved hair at the sides and a mullet on top and tight jeans with lyle and scott apparel (a bit like the youth wear now) ahh what goes around.

Used to pay £20 to have streaks put in my hair but nowadays I provide my own free.

Shaun
Title: Re: Card payments
Post by: derek west on September 26, 2010, 10:49:03 pm
My mate had a Capri 2.8, I used to have an Opel Manta GTE and we used to have races  :o we used to have shaved hair at the sides and a mullet on top and tight jeans with lyle and scott apparel (a bit like the youth wear now) ahh what goes around.

Used to pay £20 to have streaks put in my hair but nowadays I provide my own free.

Shaun
i used to have a capri, 2.8 special with pepperpot alloys and funnily enough, used to race my mate who had a vauxhall magnum, yes shaved at the sides too with highlights, now its just shaved around the crown, well thats what i tell em anyhoo.
Title: Re: Card payments
Post by: Ian Gourlay on September 27, 2010, 01:36:28 pm
My mate had the opel

I had a Martin Shaw perm
Bring back the machines that you used to put card in and take an impression of it