Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: windiewasher on September 07, 2010, 06:32:59 pm
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had canvassers working for me,not very good,got me 1 lead yesterday,rang them up and they dont want them cleaning as they are moving,
anyway i told the canvasser and they said they want paying,in fairness i signed a contract.
i told them ill pay you for work so they have threatened me if i dont pay by friday they will sue me and contact there solicitors.
This was a new company started yesterday!
I have said i will but thats it,i shallnt be using them again,told em that to and will be collecting my folder with everything i gave them!
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What are they going to sue you for?
They haven't got you any work. The lead said they dont want the windows cleaned because they are moving. ???
They wouldn't get a penny out of me
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Doc
How long are they supposed to be doing the work?
How many contacts did they make, have they given you a breakdown of "contact" made? People out, etc etc?
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i know what your saying m8,but in 2 days they have 1 lead which in my opinion is shocking.
looks like ill be out knocking again and the mrs!
i set them a target of 150 new custys i think it will be 10 years time till they get me that many,lol
What are they going to sue you for?
They haven't got you any work. The lead said they dont want the windows cleaned because they are moving. ???
They wouldn't get a penny out of me
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Doc you need the feedback, what people where saying, what objectives, who was in, who was out.
They should be giving you a detailed report on each street, because the results will then reflect on the better place to canvass.
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i said 3 days to start with this week
no breakdown as yet
but they are fired as i didnt like the attitude of that text and they are out representing my business!
i will look for someone else in the future!
Doc
How long are they supposed to be doing the work?
How many contacts did they make, have they given you a breakdown of "contact" made? People out, etc etc?
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seems they have done one road and they already have window cleaners!
Didnt think i will try a different street!
Oh well,looks like i will be out knocking and and try and persuade the mrs to knock as she gets me atleast 2 a hour when shes out knocking!
Doc you need the feedback, what people where saying, what objectives, who was in, who was out.
They should be giving you a detailed report on each street, because the results will then reflect on the better place to canvass.
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What are you paying them ? Hourly rate or comission only ?
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That probably says it all Doc, the Mrs gets more, because its more personal.
I think its a very difficult divide between domestic and commercial.
Commercial should be contacted professionally, phone call, appointment, quote and follow up.
Domestic your community based.
Plus you dont know whose representing your business, you dont know whose knocking on doors, you dont know mannerisms, how people interact with other people, did they give you a run down on how they approach things?
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i was going to get them to tell me how they were saying it but didnt as they said they have experience etc.
oh well not worth worrying about but i just hoped that they were going to help me build my business to the next level.
That probably says it all Doc, the Mrs gets more, because its more personal.
I think its a very difficult divide between domestic and commercial.
Commercial should be contacted professionally, phone call, appointment, quote and follow up.
Domestic your community based.
Plus you dont know whose representing your business, you dont know whose knocking on doors, you dont know mannerisms, how people interact with other people, did they give you a run down on how they approach things?
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comission only m8
What are you paying them ? Hourly rate or comission only ?
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comission only m8
What are you paying them ? Hourly rate or comission only ?
in that case they have earned nothing and you owe nothing, they would be hard pushed getting money out of me, but even if they did its commission on one job that there is no value to
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would they really try to pursue anything for one lead?
They don't know what they are doing, tell em to run and jump!
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Comm only is a very sticky subject with the likes of myself and other telemarketing peeps over on UKBF. Many discussions.
To be comm only a job has to be of high value to the telemarketer.
It either has to be quite an easy sell, high volume (not many of those around)
Or the product has to be of high value to earn a decent commission
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they have a big pack with new customer sheets pricig info and leaflets so im gonna pay them and let them have the money,but wont use them again or be recommending them to anyone anytime soon.
would they really try to pursue anything for one lead?
They don't know what they are doing, tell em to run and jump!
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but i thought for a good sales person 3 a hour would be nothing as i have achieved these results when i have been out,so 3-5 each for 2 of them should be a breeze times the comision rate would be a high wage!
Comm only is a very sticky subject with the likes of myself and other telemarketing peeps over on UKBF. Many discussions.
To be comm only a job has to be of high value to the telemarketer.
It either has to be quite an easy sell, high volume (not many of those around)
Or the product has to be of high value to earn a decent commission
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Name and shame so none of your fellow cleaners get stung in the future.
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right i am now confused.com they have a pack with new customers on it, earlier they had only got you one, how many customers have they got they might be good leads, you can't really judge until you have met all these customers
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I think he meant they had sheets to fill in, with all new leads. They only filled in 1 sheet and it was a blag lead. That's how I read it.
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Doc
Can you explain exactly how it was set up and executed?
I cant comment with regards to high value jobs and comm
I worked for a food magazine for 4 years on comm only @ 20%
But I was selling space from anywhere from £50 to £600 an advert.
Will add I dont do comm only anymore havent done for a few years.
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I think he meant they had sheets to fill in, with all new leads. They only filled in 1 sheet and it was a blag lead. That's how I read it.
ok got it
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Whats their names and where you based?
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They are a local canvassing company only started in business yesterday so not going to name them at this stage.
Whats their names and where you based?
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Doc,
You use a brand new company that works off commission only and you don't know what they are saying on your behalf at the door.
Come on lad, under your last name you said that you did not like to canvass yourself but this is just a waste of your time and money.
You can do far better than this
Lee
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doctorwindows where are you based,i will ask my chap if he will travel no promises but i will ask and let you know if you are intrested.
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knock your self, there is too many on here saying they got no work and its not there fault, it is YOUR business, go out and knock, if you dont want to knock either buy a load of work, or get a new job
am not having a go a you, but to many htink this business is just window cleaning, it is more, knocking, window cleaning, sorting equipment, keeping records
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Thing is here guys, your applying a commercial approach to a domestic community.
It wont work
They need to see you
As Doc said "his Mrs got more business" The reason being she probably had a chat, lives local. Built some sort of initial impact.
Commercial is completely different.
You cannot apply the same methods
Please do not employ canvassers
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Darren not everyone can knock, but maybe a good wc. knocking is easy for some, i enjoy it, i see it as a challenge win or lose. we all have things we are good at and find easy and others find hard, you enjoy it so do i but not everybody enjoys knocking
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I agree with kate the only decent canvassers for window cleaners are window cleaners/or someone close like family that know the score, the hard push sell does not get you the type of customer you need, it is a personal service and requires a personal touch, I would not waste my money unless the guy was very experienced in canvassing window cleaning
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i know not every one likes knocking but we are in a business where we meet the public face to face, and should be able to talk to the public, and best way to grow confidence is to knock door to door, gets u use to people and quick thinking
like stu said its the personal touch,
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i agree but some people cant break the ice and need a foot in the door to help them sell their personal touch
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i agree but some people cant break the ice and need a foot in the door to help them sell their personal touch
well they can prepare I used teach daft laddies in the army and I was one once ;D practice in front of a mirror then try your spiel in front of mates/ family, get them to be awkward and rude back, then go knocking once you have prepared. My 17 year old worker was picking up work within weeks of me taking him on
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Thing is here guys, your applying a commercial approach to a domestic community.
It wont work
They need to see you
As Doc said "his Mrs got more business" The reason being she probably had a chat, lives local. Built some sort of initial impact.
Commercial is completely different.
You cannot apply the same methods
Please do not employ canvassers
Rubbish! I employed a canvasser when I went out my own (nearly 2 years ago) and still have 90% of that original work.. the other 10% went through natural wastage ie move house etc and the odd messer...
You will get "messers" whether you canvass the work yourself or get a canvasser to do it for you.
There are loads of guys that have used to canvassers to get started, for whatever reason (working full time, shy etc) . Overall I paid a canvasser £4k but that gave me an instant business of around £20k per year and its growing very well thank you very much!
To say "dont employ canvassers and it wont work" certainly isnt the case for everyone and is a bit of a sweeping statement to make.
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You were probably very lucky then.
You chose the right company
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stu some will and some will never have it as your army teaching will know,fight or flight
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you were probably very lucky then.
obviously ::)
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stu some will and some will never have it as your army teaching will know,fight or flight
very true but if thats the case they wont be in business long, but the original post can canvass so no problems there and he has learned a valuable lesson
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If anyone in Derby, I dont mind going out door knocking with you as a trial
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dam wish u was from cleethorpes
If anyone in Derby, I dont mind going out door knocking with you as a trial
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am in derby kate and will be very happy for some help ;D am over by stenson thanks
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Taylored can you drop me a pm via the site.
Thanks
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kate1 , you said earlier in the thread "dont employ canvassers" and now your saying you will go out canvassing "as a trial" for someone in Derby.....
Are you doing it for free?
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I was only coming from it with a different angle, I will meet Taylored, will go round with him, learn from him, he will know me and what Im like, I was more referring to not meeting the people that are actually doing the work via a large outfit. Thats all really, that was my only point, because unless the owner is doing it, not sure if you get to meet the people that he then sends round. Give me good experience to see from a different angle, because we are the IT side. Perhaps I should have said, "know whose representing you"