Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Klean07 on September 07, 2010, 08:11:13 am
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Anyone had this said to them lately?
Not today because the cats asleep :o
Not today because it looks like rain ;D
Not today because our family is coming today. :(
Not today because my wifes got the flu :o
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What a ridiculous comment.
Women don't get flu!
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'Can you not do them today; You always do this, the last time you came the dog-groomer was coming then too'
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Anyone had this said to them lately?
Not today because the cats asleep :o
Not today because it looks like rain ;D
Not today because our family is coming today. :(
Not today because my wifes got the flu :o
This often leads to me moving on and seeking an alternative customer. Not always though by any means. Sometimes there are perfectly good reasons rather than excuses. I had one recently where it was "Not today thanks as the guttering is about to fall down." It was true too. It wasn't plastic either. So the job is suspended until the guttering and fascia are replaced (the problem seems to be with the fascia rotting and that guttering is the old, heavy stuff). So I've no problem with it at times like that.
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three strikes and you are out
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all from the same person over three separate months
not today, Im on the phone.
not today, the chickens have scratched up my lawn,
not today, its too hot
BYE
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Yeah sometimes the reasons are fair enough.The main one seems to be building work going on and I've no problem with that.If somebody just said not today for no reason I'd be tempted to just bin them on the spot.Some people act like we're just boy scouts looking for a little sweetie money rather than realising we have bills to pay like everyone else.
^The chickens have scratched up my lawn,lol!What a great excuse for not cleaning the windows.
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Have to admit at the moment if I canned all the people that are late payers...and those playing games...I could drop around 30 houses at least...sometimes I just get the feeling that being a window cleaners is just an excuse for people to play games with you.
I dropped someone only yesterday nice job around 33 quid house but last time I was there...excuse, then another...he came over yesterday with just the wrong words...so he was dumped on the spot...
I hate dumping people but sometimes you just have enough of being a mug to them.
Dave...ps I'm at home as it's tipping it down.
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Have to admit at the moment if I canned all the people that are late payers...and those playing games...I could drop around 30 houses at least...sometimes I just get the feeling that being a window cleaners is just an excuse for people to play games with you.
I dropped someone only yesterday nice job around 33 quid house but last time I was there...excuse, then another...he came over yesterday with just the wrong words...so he was dumped on the spot...
I hate dumping people but sometimes you just have enough of being a mug to them.
Dave...ps I'm at home as it's tipping it down.
Hi Dave
I hate dropping poor customers too as I think it's business lost.
Truth for me though is if they are unreliable it's no business loss. It also improves my outlook or mood that helps gear me up to replace them.
Lee
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do any of you want to come and clean my custy windows and i wont pay you?
of course you wouldnt, so why do windows for free for custy, u would dump them if they didnt pay, it is the same as not todayers, the odd one is ok, but some of them are ripping it
i am going to make a predicition, in dec they will say not this month it is xmas, i have some on my round that where like that i dont even bother knocking, just remove them from your list and replace them and if they ask you to do them in a few months charge more, or just say i thought u cancelled
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Not today because im worried about the volcanic ash
(sunny day) Not today, can you come back on another sunny day?
Can you leave it the windows are a bit fragile today...still never got that one
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Pain in the glass maybe??
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not today-the wifes just stripped the beds
???
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At least you get a reason even if its silly one .... the only time I had a not today all I got was an upper window opened and the bloke shouted not today and then slammed the window .... went back the following month and all was ok so guessed they were shagging ;D or he wasnt with his mrs in the bedroom
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three strikes and you are out
used to have that approach but now we are so much more busy its down to 1 or 2 and then dump.
havent got the time for 'cowboy customers'
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Anyone had this said to them lately?
Not today because the cats asleep :o
Not today because it looks like rain ;D
Not today because our family is coming today. :(
Not today because my wifes got the flu :o
lol i had a custy call me saying not today i have just had an accident and the ambulance are on the way. that was the funniest ever who the hell calls a window cleaner if you have called an ambulance? so i went over one night to find out whats happening , i find she has now clean windows (it was a new cust) looks like she had a cheaper quote and was embarrassed to say so :)
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we've had one who didn't want us to clean because of building work - fair enough. This goes on for 6 months and then finally he wants them cleaned (he must have put us off 4 times) We explain that as it's been 6 months and dirt everywhere that it will be slightly more. He's not happy with this but says we can call the following day, we also explain as there are more windows then price will have to go up, he says will discuss tomorrow.
We turn up, and the wife says that she only has £10 and that's all she's prepared to pay. We explain there are more windows, they are filthy and so the price has to go to £15. She says no, and if we're not prepared to do for £10 then she'll use next doors window cleaner. We say OK use him then, her jaw drops and we thank her for her time and walk off. Anyone who does this house for £10 would want their head looking at.
I think the moral of this story is if people start messing you about that unless there is a really good reason then it's very likely to be an excuse and it's best to look elsewhere for a new customer!
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three strikes and you are out
I prefer to assess it on a case by case basic.
The problem with 3 and out is that if you don't tell the customer about this, it is meaningless because if they've done it once and retained your services, they will probably feel (with some justification) that they can do it again. On the other hand, if you do tell them about this policy, they may try to manipulate around it by feeling that they've got x number of "lives" left. Therefore I work it in a manner that is less consistent than this. A lot, for me, depends on how lucrative the job is and whether it is one on its own or in among a load of other work. It also depends on the customer's past history. If someone has been a good reliable customer for many years and stops you cleaning just the once without saying why, I can probably live with that as it may be due to something they wish to keep private. On the other hand, as happened a few months ago, a customer who was a very irregular payer in an averagely priced house stopped me cleaning very late in the day when there wasn't time to go elsewhere. Even though I work three doors away, I just decided that I wasn't doing that one any more.
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my first customer lost said can you leave it for a couple of months as my dad is doing some work in the garden or drive cant remember which one it was,and said his dad doing the windows,he will let me no when start them again,his dad must be 60 as he looks 40 odd,thought yeh right whatever,i do the neighbours and can see nothings been done for 3 months now so i cant wait to price the house up when hes ready again,he was a crap payer anyway
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I mainly come on this forum to share best practice etc but also for posts like this one. Some very funny ones, I can't wait to have my a "not today thank you" I've not yet had the pleasure ;D ;D
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i had the old classic today " thank you but dont do them again my husband says he will do them from now on" yeah right he must weigh 20stone on a good day, cant see him dragging his fat ass of the sofa to clean windows. ::)
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;D ;D ;D
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Not today thankyou. My hubbys got the poops :o
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Had my first one late in August.
"My granddaughter's going to University in September, can you leave it a month?"
Vin
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can you leave i have just got the bairn to sleep, sounds fair enough you might think from a tired mum but that was strike three and they still owe me money
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"Can you come back later in the week as youve already been this month", i explained that is because i came last time on the 2nd and its now the 31st so thats 4 weeks , she said i know so can you come back in a few days then when its next month?
ive changed her to 6 weeks and not had a problem since!
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dont even give em 3 strikes now
leave em 2day i leave em every time
im getting much to busy to mess about
it onwards n upwards everytime lol ;D ;D ;D ;D
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I'm so busy at the mo I don't care if they say it to me.
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Ditto ;)
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well i hate it when u have rang them the evening before to tell themyour coming and when u get there they say can u leave them today please i just think ahh yes of course i can i will be sure to tell my bank manager sorry mate leave the bills today its gonna rain or the wifes got flu they make u laugh! i do the three strikes and your out now and i explain to the customer if they come with an excuse and it seems to have worked but u can tell the genuine 1s. ;D
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lol i had a custy call me saying not today i have just had an accident and the ambulance are on the way. that was the funniest ever who the hell calls a window cleaner if you have called an ambulance?
Probs the same kind of people who call Jeremy Kyle when their life is in meltdown....................................... ;D ;D ;D
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Not today because im worried about the volcanic ash
(sunny day) Not today, can you come back on another sunny day?
Can you leave it the windows are a bit fragile today...still never got that one
I got a job because of the "Volcanic ash" Living in the south west and that lol
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Lost one today. Woman said "my dads going to do them from now on" Likely story!! ::)
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Lost one today. Woman said "my dads going to do them from now on" Likely story!! ::)
Theres also, a friend of mine or a neighbour has just started up so im going to let them do them
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Not today because im worried about the volcanic ash
(sunny day) Not today, can you come back on another sunny day?
Can you leave it the windows are a bit fragile today...still never got that one
I got a job because of the "Volcanic ash" Living in the south west and that lol
Lol good one that was...i didnt go back
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Lost one today. Woman said "my dads going to do them from now on" Likely story!! ::)
Theres also, a friend of mine or a neighbour has just started up so im going to let them do them
Grandson too.