Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: DanC on August 19, 2010, 06:44:10 pm
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I just called a customer to let them know I would be down Saturday morning to clean thier windows (about a 2 hour job) only to be told it's not convenient becuase they have a sleep in on a Saturday. What would your response be to that please??
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thats one of the down sides to phoning ahead - get crappy excuses!
if they want some work done then tough! you are coming on xxx date!
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Well I though that but then I started to wonder if I'm maybe being unreasonable. It's a big job and I have atight schedule on Saturday.
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can't you swap and do them at 12 noon and if they don't agree then they are just making excuses
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can you offer to arrive at say 10am then do some others before hand
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Yeah I probably could, he just caught be off guard I guess, it's the first time it's happened.
I've had people say they are out etc but that's fine, not a problem, as long as I have access to the property.
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Done it, good advice all - cheers ;D