Clean It Up

UK General Cleaning Forum => General Cleaning Forum => Topic started by: lisa123 on September 11, 2005, 10:58:58 pm

Title: keyholding
Post by: lisa123 on September 11, 2005, 10:58:58 pm

just a quick question. If a client doesn't have a spare set of keys to hand over for you to use, so you can clean when they out, who pays to get some cut?

I would think, I would pay, just a thought.....

My client came back to me ( the one who cancelled the meeting), and wants me to go round 4 a chat in the week.

I am posting out the welcome pack tomorrow, so she has all the info, and then visiting on wednesday evening.
She works all day, so i'd probably need a key.

Title: Re: keyholding
Post by: 24-7 S C Services on September 11, 2005, 11:39:43 pm

Hi Lisa

I would let your client pay and get them cut. Leave the ball in their court, just to protect you.

Also, check your insurance and make sure you are insured for key holding and replacement keys, locks etc.

If you loose the key, you may have to replace the locks etc. Also, buy yourself a safe or a key safe, this will be for insurance purposes.

Hope this helps

Andrew

Title: Re: keyholding
Post by: martin19842 on September 12, 2005, 06:38:58 am

hi there,

the client will always pay, cause

1.) if you get the keys cut, you will just add it to the bill.

so they pay

2.) if they get them cut they pay

you never loose.

regards

martin

Title: Re: keyholding
Post by: Jan K on September 12, 2005, 08:31:09 am

I agree, I always ask the Client to supply us with a set of keys!

Title: Re: keyholding
Post by: Tim Downer on September 12, 2005, 03:31:28 pm

Hi all

I think that the Client would rather get the Key cut for you, because if they went for another cleaning company in the future, you would give the key back after the contract has finished......However, you would still have their key if you paid to get it cut.
For their own security i think they would and should pay for the key. If you loose it, well thats a different matter, and you would then foot the bill for the replacement.

Regards

Tim

Title: Re: keyholding
Post by: dustycorner on September 12, 2005, 08:51:25 pm

hi Lisa,

On a  slightly different angle make sure that when staff hold keys for you, that they return them when they leave your employment put a clause in your contract to cover this eventuality.

Cheers Mark. 

Title: Re: keyholding
Post by: martin19842 on September 12, 2005, 09:15:28 pm

hi there,

i used to be in the office cleaning business.

one method for security is, when you commence a contract, always insist on a new an unique alarm code for your cleaner (s) then, if you replace the cleaners do the same with the code, and also at the end of the contract.

this is the safe guard against BLAME

regards

martin