Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: EVER CLEAN on August 05, 2010, 05:46:08 pm
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just tried to order a part from brodex, but after 3 years of having the equipment ive been told that they have upgraded to newer models, which is fair enough, they do not stock the parts anymore and will not have the part tooled for me...(what they are really saying is that buy from us, because we change our systems every couple of years, so us customers cant get the parts and have to spend x amout of pounds on a brand new system) because they have decided to make all the older models obsalete.
i spoke to the general manager, she was rude! arrogant, unhelpful, and had no customer service skills whatsoever
ive read a few posts on here about brodex customer skills... or should i say lack of them, but ive just experienced it first hand
my advice ... if you are thinking of getting new reach and wash equipment...... STAY WELL AWAY FROM BRODEX
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thats my rant over..... calmed down now, but going elsewhere in future
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When I go for my system it will be more than likely a Pure Freedom .... was considering Brodex as not to far from me but after reading all the neg stuff on here I think I will travel a 100 miles more and buy Pure Freedom.
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wise decision ian
i neede a spindle for the metal hose reel, also the fitting which goes from crank to pole thread either end.. but all are obsalete now so i would have to buy a full reel and a whole new pole.... its just a money making scam, but they call it upgrading the stock
infact.... when buying equipment a good question to ask would be ..... how often do you upgrade your equipment, then you will know how often youve got to upgrade your full system at a cost of at least £3k minimum
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If we were talking about a major piece of your main system then I would possibly agree with you, but we're not, you're talking about a hose reel and a pole, both of which are wearable items and if they are anything like mine get a lot of hard work every day.
If you've managed to get three years out of a hose reel and a pole then you are doing very well, most poles only have a commercial life of around 6 months, other than the BRODEX HYDRA POLE which has a 3 year guaranteed life ;).
A new hose reel will cost you £61 + vat
http://www.cleaningspot.co.uk/acatalog/Hose_reels.html
Poles are not a great deal more depending upon what size you require
I just want to say that we use a lot of brodex products and I have NEVER had a problem with either their customer service or their attitude, in fact they couldn't be more helpful. I also use Ionic systems and again find there service and technical support to be excellent.
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Brodex are probably the best on the market, if you want a factory-led item, seriously.
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brodex are terrible! ;D
i waited 3 weeks for a pole and everytime i rang up they would say you only ordered it 3 days a go,and that it was sent!
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Ive never had any problems with Brodex, and the only reason i started using theem was because i was unhappy with the service i recieved from a certain person at Ionics >:( >:(
Ionics support was very good though, and i also find Brodex to be very good also.
I have bought 3 systems from Brodex in 8 months, and am looking over the next 4 weeks at ordering another system, either 650 or 1000ltr
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Ionics Have been TERRIBLE with me
They Will NEVER get another penny from me
Steer clear of them
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brodex has been great in my experience and poles delivered promptly(3 days) and they make top quality gear at a reasonable price IMO
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There we go, conflicting stories from different people, relax!
Some things will happen quickly, some not so quickly, I'm sure no supplier has a mission statement that says:
"We're going to be complete b^$tards to our customers, f?ck them about for weeks and then tell them they can't have it!"
Most SUCCESSFUL suppliers do try to deliver on service and support, there are always underlying issues that can complicate things.
In my opinion communication is key to good service.
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maybe it could be your own attitude thats called into question on this occasion..??
sometimes we all overreact to situations that dont go our way from time to time!! ;) :) :)
throwing your toys out of ya pram cos they havent got your precious little spindle thats 3 years old!!BUY A NEW HOSE REEL YA CHEAPSKATE!! ;) ;D ;D ;D ;D ;D ;D ;D ;D
dazmond
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I agree with Ian that the parts you require (pole and reel item) hardly call for
so us customers cant get the parts and have to spend x amout of pounds on a brand new system
when buying equipment a good question to ask would be ..... how often do you upgrade your equipment, then you will know how often youve got to upgrade your full system at a cost of at least £3k minimum
It'll cost you a few hundred quid at most to replace both items with new, not bad for 3 years good service, try buying an SLX and see how much that costs you over 3 years, I'm up to £760 now :o
Must agree though if you really were spoken to the way you say then the customer service really needs looking at.
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Why do you guys even bother with Ionics and Brodex? Over the years so many people complain about their terrible service, not to mention overpriced products.
Why not just use Gardiners, and their Super Zero system. Gardiners have got the best aftersales and customer service in the country. Purefreedom is very good too, but I wouldn't go with their system for my next build. Crash tested all the way.
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brodex are not that bad they always come up with the goods for me,
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I bought a brodex hydra alloy 18ft pole after a week the one clamp on it was broke >:(
I now have a Gardiners SLX25 and it pes over the brodex in every way!!!
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Nothing but praise for Brodex from me.
Had 4 poles off them, superb back up and warranties.
If they could use Gardiners style clamps, enabling shorter closed length, then the alloy Hydra poles would be complete.
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I bought a brodex hydra alloy 18ft pole after a week the one clamp on it was broke >:(
I now have a Gardiners SLX25 and it pes over the brodex in every way!!!
[/quote
whats it made of
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I bought a brodex hydra alloy 18ft pole after a week the one clamp on it was broke >:(
I now have a Gardiners SLX25 and it pes over the brodex in every way!!!
[/quote
whats it made of
Carbon
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brodex are useless i only wanted a newspaper and a sausage and tomato and they couldnt manage that i will use my local shop in future
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just for info
the spindle on the reel in question was only used for two months and never needed replacing until now
think about this.... if you buy a car for £10,000 will you still be able to buy parts 10 or even 20 years later... answer yes
if you buy a system from brodex worth £10,000 will you be able to buy parts 3 years later...... no
that is my point
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you can still get parts for the systems mine is six years old.
the thing with the hose reel they upgraded it has the old ones went up to scratch.
like some have said if it was the system costing££££££ i could understand but its a hose reel costing very little.
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I got my first system of brodex, had a problem, aired my dissatisfaction at there customer service.
Cut a long story short, they refused to serve me, even though I had just had a system of them and would need spares!!!!!
That was 4 years ago, never used them since and never will
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just for info
the spindle on the reel in question was only used for two months and never needed replacing until now
think about this.... if you buy a car for £10,000 will you still be able to buy parts 10 or even 20 years later... answer yes
if you buy a system from brodex worth £10,000 will you be able to buy parts 3 years later...... no
that is my point
Hang on a minute.....
You originally said
after 3 years of having the equipment
Then you changed it to
was only used for two months
Something doesn't add up ???
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Brodex customer service-.........................................................................................................
Need we say more? ;D
Yeah, where is it? same old story with them, wouldn't touch them with your's Ewan! ;)
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Go with face lift top poles and top service.