Clean It Up

UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: rednick on July 30, 2010, 09:05:17 pm

Title: cancellation rate
Post by: rednick on July 30, 2010, 09:05:17 pm: thinking of buying a small round as an add on and wondered what you guys that have bought rounds have found the % of custies that have cancelled.
Title: Re: cancellation rate
Post by: Dougaldum on July 30, 2010, 09:56:58 pm: never tell them you bought the round just say your looking after it till there use to you. then say hes gone for another job ???
Title: Re: cancellation rate
Post by: AuRavelling79 on July 30, 2010, 10:04:03 pm: Quote from: Dougaldum on July 30, 2010, 09:56:58 pm
never tell them you bought the round just say your looking after it till there use to you. then say hes gone for another job ???

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Title: Re: cancellation rate
Post by: EZclean on July 30, 2010, 10:09:18 pm: Quote from: Gold on July 30, 2010, 10:04:03 pm
Quote from: Dougaldum on July 30, 2010, 09:56:58 pm
never tell them you bought the round just say your looking after it till there use to you. then say hes gone for another job ???

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thought that was standard procedure.
Title: Re: cancellation rate
Post by: Jack Wallace on July 31, 2010, 07:01:38 am: I have bought loads of work over the years, I used to lose quite a bit but now i hardly lose any.
I found the best way was to send each new customer a letter explaining all about yourself and your company, also speak to as many as possible.
People just dont like change, but dont mind if they understand it. I would not lie to them as its not a good way to start a business relationship plus there is no need if you handle it well.
Title: Re: cancellation rate
Post by: Martin ccs on July 31, 2010, 10:21:20 am: dont be negative - u WILL be better than the previous wc - so a better job done - happier customers!
Title: Re: cancellation rate
Post by: A & J Owen Window Cleaning on August 01, 2010, 04:51:25 am: you will get a few who are unsure of what service you provide they are used to the previous bloke bought a round 6 mths ago and there is a 5% drop in cancellations so you will get a few drop off just keep canvassing mate :)
Title: Re: cancellation rate
Post by: scud on August 01, 2010, 04:37:11 pm: I bought a round from a trad window cleasner weho had been doing alot of them for 20 years+, ther longest for 32 years.

Some would just not accept the pole, even thought they said the windows were fine, lost about 15-20% eventually, but had worked them all enought o make my money back on what I had paid for them.

Always factor in and accept there will be loses, then it won't bother you when they do happen.
Title: Re: cancellation rate
Post by: david watts on August 01, 2010, 06:27:02 pm: i bought some work and took on the best; met all the custys first and was fine any lost
were backward types who i wanted to clean wfp so if your doing the same factor this in.