Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: tonyoliver on May 31, 2010, 11:50:36 pm
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got a call to a job priced blind three windows 6 quid and frames no prob
got to the job and i have never ever seen such dirty frames
north facing dirt ground on ot took an hour to shift the grime custy body launguage was not positive folrd arms facing away no eye contact ect ect made me clean the grime off and comlained about every last mark a hour spent knocked to get paid no awnser knocked again no awnser bashed on the door no awnser rang the mobile could hear it ringing inside .hot and botherd i just left
what a p take do they think we aresome kind of free service
i was mad as hell still am some people are just pure middl;e class scum
she thinks shes had a result what would you doi have just written it off but still mad as hell
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i would of come back with some chocolate milk shake, knocked again if no answer i would ave thrown it all over the windows. i will not put up with people like that.... ever!
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just go back knocking for your money, i had one like this when i first started, u just get s gut feeling when u r doing it,
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Not happened to me yet ... sure it will one day though .. not sure how I would deal with it but probably knock every day till I got paid. ;D
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eggs and flour in a soaker, job done ;D
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if a custy phoned me up just to clean 3 windows i wouldnt bother doing the job unless it was next door to existing custys.if it was every time i cleaned next door i would knock until i got paid and never go back.if it was out of the way(i wouldnt have done the job in the first place!!)i would just forget about it!and learn from your mistakes!!
are you a relative newbie??
regards
dazmond
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tfr neat on an applicator and soap windows and leave if it dries on it will all have to be scraped off
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Maybe I am too laid back, but I would (and do) just walk away.
The windows won't stay clean for ever, and when she begins to see the dirt accumulating on the windows, it will be a constant reminder to her of what she did to you. I would tell other w/c's too.
There are enough good customers who will value your service to allow you to waste time chasing after one wrong'un. You will end up spending more money chasing, than what the job was supposed to pay in the first place.
John.
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She wasn't straight with you in the first place, surely you should have looked at the state of them when you got there and said I can't do those for a poorly fish! (6 quid - sick squid ;D )
sure that wouldn't have stopped her not paying but even if she had, you've grafted for an hour for a measly 6 quid, hardly being fair to yourself mate!
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love the chocy but an old egg dus the job ;D ;D ;D
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if she has a car id poke a potato up its exhaust pipe. this takes hours,days even, to diagnose why the car just wont start and really teaches anybody a lesson. no comeback on you either !
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I do not agree with "revenge" methods as I feel it gives all window cleaners a bad name.
HOWEVER!!! Having read your account of things I would have to make an exception to my rule. If that were to happen to me I would be so mad I would enjoy a little fun at her expense.
As long as the "pranks" don’t course damage she deserves all she gets. The first thing I would do is return ALL the dirt you took away. After all, technically she still owns it as you were not paid to remove it.
A few buckets of muddy water thrown all over the windows should do the trick.
Then text her to ask if she wants a window cleaner. ;D
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got a call to a job priced blind three windows 6 quid and frames no prob
got to the job and i have never ever seen such dirty frames
north facing dirt ground on ot took an hour to shift the grime custy body launguage was not positive folrd arms facing away no eye contact ect ect made me clean the grime off and comlained about every last mark a hour spent knocked to get paid no awnser knocked again no awnser bashed on the door no awnser rang the mobile could hear it ringing inside .hot and botherd i just left
what a p take do they think we aresome kind of free service
i was mad as hell still am some people are just pure middl;e class scum
she thinks shes had a result what would you doi have just written it off but still mad as hell
this is why i never quote blind, even so it sounds like renovation , not cleaning, would have adjusted price , or turned it down.
daz
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I had one like this once. Usually I just walk away, but this one got right up my nose because he gloated. I daubed mud over the windows I'd cleaned, then wrote S***T BAG LIVES HERE right across the upstairs windows.
It was there for weeks until the weather blurred the lettering - the neighbours love it - they'd all suffered at his hands and it gave them something to gossip and laugh about.
There was a bit of "aggro" and threats, until I pointed out that old gits like me tend to have grown up kids, and both my sons are built like brick out-houses ;D
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Egg the windows and post a richard through the letterbox ;D
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find a local friendly pest controller and ask if when he does the next bed bug job to save you 2 in a sealed envelope then just post the letter when she recieves an empty envelope she'll naturally shake the envelope open, letting your 2 friends loose !!
they really are a bugger to treat ;D
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write a rude word in weed killer on her lawn.
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Jeez i wouldnt want to upset you lot. :P ;D
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id knock evry day all hours ;)
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As you been knocking on the front you should of gone around the back and knock everywhere downstairs windows etc...Grease and earth mixure and chucked on all windows and even post some through the letter box lol.
And inform any other wc in the area so they dont get stung by that customer
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You lot are a disgrace.
I have no doubt that shortly we'll have a thread about why customers have a low opinion of us and how we're misunderstood and we're really not like the stereotype.
PW
Yeah too right, a disgrace.
You could always throw a few handfuls of grass seed into their hanging baskets. ;)
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if you let people get away with things it gets worse for others;
nobody will mess with a wc if they know you wont take it
and they cant get another coss they wont take it either.
as a milk man i had much crap off low life dont take any now ;)
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Polish so you just let all your custies drop all over you. Remember these custies are non payers and are sods so treat them right, as sods.Ever dog has his day ans a mongrel get a weekend.
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true itd be niceto be like that but you have got to leave it
i got treated badly a few months back by a chap and every time i drive past now i want to smash his windows or something, but its best not to bother and let it go ... its human nature to want to revenge but you are the bigger man for letting it go, unless there are legal means at your disposal, but its not worth stooping as low as them or possible doing something that is an offence
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WD40 on the glass they love that sh#t ;)
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margarine or vasaline should do the trick :D
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Polish you should have wings.
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Polish so you just let all your custies drop all over you. Remember these custies are non payers and are sods so treat them right, as sods.Ever dog has his day ans a mongrel get a weekend.
Nope, I don't let "all my custies drop all over me". 99.9% of my customers are excellent people who treat me the way I treat them, i.e. with total respect.
As for the "sods" I win by not stooping to their level. How would I feel if I did? How would my loyal customers feel if they found out I'd been spraying a customer's windows? Doing that would turn me into someone I'd not like to know and my loyal and reasonable customers rightly wouldn't want to know either.
In my opinion, you get the customers you deserve. I treat my customers as professionally as I possibly can. Oddly enough, the result of that is that they treat me as a professional too.
PW
I agree totally.
In every game you get a minority.
Kevin WINDOLENE.
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I too am with Polish and Kevin on this.
It takes months, if not years, to build a good reputation, and seconds to destroy it. Why take the risk for one bad customer?
Yes it has happened to me, a few times in fact, and I have never retaliated. Percentage-wise it has been a fraction of one per cent of my business, so I for one cannot see any sense in sabotaging my business for such a small loss.
If you treat customers with respect, they will treat you the same. If you treat them badly, how would you expect them to treat you?
John.
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WD40 on the glass they love that sh#t ;)
ODFO
Just googled ODFO
;D ;D
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WD40 on the glass they love that sh#t ;)
ODFO
Just googled ODFO
;D ;D
So did I - but only because you mentioned it. I hadn't seen that one before :) .
I really don't think anyone would actually do the things suggested. It's just people having a laugh at their fantasies IMO.
The worst I ever did was when I was up a ladder and had just soaped up the second window. The customer came out and said the dreaded "Not today thank you". It was the third time they had done it and I had already made up my mind that I wouldn't return if they did it again. So I just left the soap on there and climbed down the ladder and drove off.
I would agree it was very unprofessional of me but it's the only time I've done something like that and, more importantly, it was years ago and I wouldn't do it now.
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ODFO ;D
Just googled it too,i had no idea what it meant,however will be remembered for future use ;)
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will we get away with useing that? again on here ;D
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The point is you only lost a little time and a few quid. Talk to the mate of mine who has not been paid in the past for a whole new bathroom .
A little story about carpet cleaning. Somebody I know got a call to do a whole flat including 3 piece suite. Went along, at the arranged time and the young lady he was told would let him in was there and let him in.
After he had finished he asked her for payment, the girl looked shocked. "I'm just the tenant, I moved in last week, the landlord has arranged this" she gave him the address of the letting agency.
He went down there and of course they knew nothing about it but he said the glance that passed between the two staff members when he told his story spoke volumes. Obviously the landlord had pulled strokes like this before.
Anyway the landlord was a "businessman" and "was abroad" so they didn't think they would be able to contact him but they would try. He never got paid