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UK Floor Cleaning Forum => Carpet Cleaning Forum => Topic started by: derriclean on August 20, 2005, 03:07:19 pm

Title: New Business
Post by: derriclean on August 20, 2005, 03:07:19 pm

Hi, as a newbie I've been thinking sbout how to get customers ( somewhat essential!).  I've had some leaflets printed, but wondered about telesales and cold calling.  Bit nervous about knocking on doors and what to say?  Anybody offer any suggestions...one liners etc   :-\

Title: Re: New Business
Post by: Len Gribble on August 20, 2005, 07:39:25 pm

As requested one liner

Your profile

Len

Title: Re: New Business
Post by: Martin S on August 21, 2005, 07:15:23 pm

Len,

You have a way with words.   :D :D 

Regards

Title: Re: New Business
Post by: daniel b on August 21, 2005, 08:11:00 pm

Hi Derriclean

If you fill in your personal profile i think you will get a better response

Title: Re: New Business
Post by: Len Gribble on August 21, 2005, 08:24:21 pm

Martin

Yes I know cant wait to meet Sir Ian Blair poor persons wont know what hit him. ;D

Len

Title: Re: New Business
Post by: Paul Phillips on August 23, 2005, 10:50:23 am

Don't telephone people! Simple!

Door knocking on the other hand is VERY good. I could offer a thousand words of advise, but without knowing you they would be useless.

Basically, just relax, DON'T think about what you are going to say, just be yourself. If you think about what to say too much you will forget your lines and look stupid. Just cover the basics and allow the prospect plenty of opportunity to ask questions. Think before you answer and talk slowly - this gives you time to think and helps the person understand.

DON'T try to sell on the door, just have some information to leave with them plus all your contact details (business cards if you have them). By NOT trying to sell your service you will give the impression of trustworthy and non-pushy. This will help you!

Most of the people you will speak to will be women! Smart dress (NO Suit) and nice shoes, women notice these things. Don't stand right in doorway, don't invade their space. As a start off, you are not selling, merely introducing yourself, build trust and you will get business!

I live in the cotswolds and leaflets to a tiny hamlet with say 10 houses is a waste of time, so I knock doors. I can identify well off residences and wealthy people. When I first started I tried to sell, got nothing! After a few days, changed track and just went to give info and introduce myself... as a result I started getting bookings. I rarely do more than one job a day, but spend a LONG time on each job, as a result charge a premium.

At the end of the day, you build trust and they will call you rather than some other number in phone book!

And ENJOY speaking with them!

Title: Re: New Business
Post by: derriclean on August 23, 2005, 06:17:53 pm

Paul

Thanks for taking the time and replying,iwill take your advice,i am going door knocking tonight so i will try the introductory approach??
Do you have a email address,then i can let you know how i get on!!

Thanks again

Guy