Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Klean07 on May 14, 2010, 09:18:54 pm
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I've got a customer that has refused to pay me for 5 months work. Everytime I knocked her door or left an invoice it got ignored untill I got a letter from her saying that she wasn't going to pay as she had cancelled 5 months ago. This is not true. Anyway my accountant suggested getting a debt collecting template letter drawn up and send it to her with the threat of court action etc.
Does anyone else have this problem?
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i wouldnt of done them after 2 times of not paying
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she was always a good payer though, But its made me think.
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cut your loses and forget it m8!
i agree after 2 times i wouldnt have gone back!
i wouldnt of done them after 2 times of not paying
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not worth the time spent let it go and put in down to experience youll get your own back
i brought a moody car from a dealer a few years ago
got right ripped off
trading standards waste of space
everytime i drove past his showroom i stopped to tell anyone who was looking what a tosser he was
i must have lost him loads of sales
even walked in his office once when a custie was about to sign up they walked
he paid up in the end
bide your time its a small world
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Theres a thought. She a top dog breeder.
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tell everyone she gave you fleas
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I will clean a second time but not a third time. Ask her for a copy of her letter canceling your service.I keep some waste water from my R O in a water pistel to repair my over supply of work.
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cut your loses and forget it m8!
i agree after 2 times i wouldnt have gone back!
i wouldnt of done them after 2 times of not paying
No no no, never let them get away with it. If you do, then the same customer moves on to the next WC and does the same. They think we are easy prey and take the p**s. Us wc need to stick together to wipe these people out, dont let them take the mick out of you or us.
Sell the dept onto Capex recoveries if you don't want the hassel of chasing ( all you do is complete a short form, and you are free from the process). You will get a portion of the dept paid to you and the customer gets stung with fees and legal letters.
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send the letter at least it will make you feel better
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Theres a thought. She a top dog breeder.
You wouldn`t would you? With a dog?
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Theres a thought. She a top dog breeder.
You wouldn`t would you? With a dog?
For a £m I may. ;D
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Custie,
I am writing concerning the amount of €xxx which remains outstanding despite my many requests for payment. This relates to window cleaning services at the above address at your request on dates between xxxx and xxxx.
Because this is now over 6 months overdue, and you have not responded to any of my attempts to contact you, I am forced to submit this for collection.
You are hereby advised that papers have been filed with a debt recovery agency with regard to this debt. To prevent further action, payment of the full amount must be received within 15 days from the date of this letter.
Payment can be made by cheque (please make cheques payable to “Avondhu Cleaning Services”) to the address below, or through our website www.avondhucleaning.com using the ticket number “xxxxx”
If this matter is not resolved by the time specified above, debt recovery services will attempt to recover the outstanding amount without further notice to you and this letter may be tendered in court as evidence of your failure to pay.
Yours sincerely,
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I can't see how non payment can be proved
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Custie,
I am writing concerning the amount of €xxx which remains outstanding despite my many requests for payment. This relates to window cleaning services at the above address at your request on dates between xxxx and xxxx.
Because this is now over 6 months overdue, and you have not responded to any of my attempts to contact you, I am forced to submit this for collection.
You are hereby advised that papers have been filed with a debt recovery agency with regard to this debt. To prevent further action, payment of the full amount must be received within 15 days from the date of this letter.
Payment can be made by cheque (please make cheques payable to “Avondhu Cleaning Services”) to the address below, or through our website www.avondhucleaning.com using the ticket number “xxxxx”
If this matter is not resolved by the time specified above, debt recovery services will attempt to recover the outstanding amount without further notice to you and this letter may be tendered in court as evidence of your failure to pay.
Yours sincerely,
I like that I have a wpc who fits exactly into that category. Thanks for posting this.
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I've never actually had to call in the debt recovery ppl,.. the letter alone always does the trick for me.
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id jus spark her fella job done ;D ;D ;D
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Custie,
I am writing concerning the amount of €xxx which remains outstanding despite my many requests for payment. This relates to window cleaning services at the above address at your request on dates between xxxx and xxxx.
Because this is now over 6 months overdue, and you have not responded to any of my attempts to contact you, I am forced to submit this for collection.
You are hereby advised that papers have been filed with a debt recovery agency with regard to this debt. To prevent further action, payment of the full amount must be received within 15 days from the date of this letter.
Payment can be made by cheque (please make cheques payable to “Avondhu Cleaning Services”) to the address below, or through our website www.avondhucleaning.com using the ticket number “xxxxx”
If this matter is not resolved by the time specified above, debt recovery services will attempt to recover the outstanding amount without further notice to you and this letter may be tendered in court as evidence of your failure to pay.
Yours sincerely,
Best one yet. Letter like this should put the frightners on her hopefully and she'll pay up. Watch this space.
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Thursday 31th December 2009.
Dear Ms
Re: Window Cleaning Services at .............................. Sittingbourne
Following your original request for window cleaning services at the above address, you accepted our offer of service on a regular six monthly basis at a price of £30 per visit. We cleaned them initially on the 24th of April 2009, for which payment was subsequently received.
Our second visit in accordance with the contract was on the 22nd October and our invoice was submitted to ........................ Road as required.
No payment has been received and three telephone requests for payment have been ignored.
We must now insist on full payment within 14 days of the above date. The sum required is the invoice total of £30 plus a late payment additional charge of £10 to cover our costs in chasing this debt.
If we do not receive a cheque in the sum of £40 by Friday the 15th January 2010 we will take one of the following actions:
1. We may apply to the Small Claims Court, this action will incur additional costs, and we have access to expert legal assistance via the Federation of Small Businesses which could involve further costs to be borne by you.
2. We may sell the debt to a professional debt collection agency. This will involve you in considerable extra expense.
Yours sincerely,
Ian Lancaster
Director: Ian Lancaster Window Cleaner Ltd.
www.ianlancaster.co.uk
Please forward a cheque for the full amount of £40.00 made payable to “Ian Lancaster Window Cleaner” to the above address.
This is our 'final' letter after we've sent a couple of more polite ones. We just alter as necessary to suit the current defaulter.
So far it's been 100% successful.
My feeling is if they ignore this one they'll ignore any court order/debt collector as well so you might as well put it down to experience.
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Thursday 31th December 2009.
Dear Ms
Re: Window Cleaning Services at .............................. Sittingbourne
Following your original request for window cleaning services at the above address, you accepted our offer of service on a regular six monthly basis at a price of £30 per visit. We cleaned them initially on the 24th of April 2009, for which payment was subsequently received.
Our second visit in accordance with the contract was on the 22nd October and our invoice was submitted to ........................ Road as required.
No payment has been received and three telephone requests for payment have been ignored.
We must now insist on full payment within 14 days of the above date. The sum required is the invoice total of £30 plus a late payment additional charge of £10 to cover our costs in chasing this debt.
If we do not receive a cheque in the sum of £40 by Friday the 15th January 2010 we will take one of the following actions:
1. We may apply to the Small Claims Court, this action will incur additional costs, and we have access to expert legal assistance via the Federation of Small Businesses which could involve further costs to be borne by you.
2. We may sell the debt to a professional debt collection agency. This will involve you in considerable extra expense.
Yours sincerely,
Ian Lancaster
Director: Ian Lancaster Window Cleaner Ltd.
www.ianlancaster.co.uk
Please forward a cheque for the full amount of £40.00 made payable to “Ian Lancaster Window Cleaner” to the above address.
This is our 'final' letter after we've sent a couple of more polite ones. We just alter as necessary to suit the current defaulter.
So far it's been 100% successful.
My feeling is if they ignore this one they'll ignore any court order/debt collector as well so you might as well put it down to experience.
is it me or is it all pain in the ass non payers fall into the "Ms" catagory. I've got two and they are both Ms. Useful letter Ian.