Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Dave Willis on May 07, 2010, 03:35:11 pm
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I want to print some slips explaining to my customers that they are dumped. I feel it is more professional than ignoring them or just not turning up. Anyone else done it? Any ideas then stick them on here please ;D
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Dear customer, I wont be cleaning your windows again as your underpriced, you moan, your a bad payer your garden is full of dogs poo your windows are minging on the insides and your house stinks, oh yes your a right old minger too.
However i shall not leave you without the services of a window cleaner as i shall pass your account on to my mate Mr Malc Gold, by the way he will also give you a free bible study.
Regards
A happier windy
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I think this is one for Gold,.. he has such a way with words in situations like this! :)
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Thank you Trippy ::) ;D and thank you Nathanael - here goes:-
Specific and somewhat snooty but designed to unequivocally dump and make you feel superior. ;D
Dear Mrs Custy,
Several times I have attempted to clean your windows over the last few months and have been met by various obstacles.
In October 2009 you turned me away because you had your "kitchen being fitted". This I accepted with good grace as you had until that point been a reliable customer although why having your kitchen fitted should impinge upon having your windows cleaned I fail to comprehend.
In January 2010 you informed me upon my arrival "that it was too cold" and due to the exceptional conditions - even though the vast majority of my other customers welcomed my arrival to clean their windows and some of whom even commended me upon my diligence - I once again accepted your cancellation with equanimity.
And finally upon my last visit in April you told me "not to bother" due to the "volcanic ash" making it not worthwhile.
I bit my tongue and walked away for fear of venting, like said volcano, my true feelings- but now feel compelled to inform you that I am removing you from my window cleaning lists as you no longer fit the profile of a reliable customer whom I wish to keep.
I hope you understand the reason for this and appreciate that I cannot set up my round for a day's work to be regularly given what are frankly excuses and non-reasons for my not continuing to clean.
I wish you all the best in finding a window cleaner that will suit your requirements.
Yours sincerely,
Bruce Willis
Or if it's because you want to dump several due to "can't be assed at such low prices it-is" try this.
Dear Mr Custy
I would like to thank you for being a customer of mine since ___________ (WW2; the last "Hung Parliament" etc ) but have to inform you that I have recently been awarded contracts to clean a large commercial premises in ___________ (name a place about 25 miles away).
This has sadly caused me to review my round and I feel compelled to no longer call on my customers in the _________ (name area) as my time is limited.
I highly recommend Squeaky & Tosh a.k.a. Raggit and Runn who will take on any old dross to supplement their dole money. They can be contacted on 07XXXX XXXXXX.
Yours etc
Dave Willis
That last bit in red is of course optional! ;D
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Yes the second one seems more appropriate. I will have to shorten it a bit more to save printer ink.
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Yes the second one seems more appropriate. I will have to shorten it a bit more to save printer ink.
Why not save the trees too and not bother sending one ;D
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lol @ gold, bravo sir, bravo. :)
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classics that gold. ;D ;D ;D ;) ;)
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The bit in red is the best bit. ;D
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What I plan on doing to under priced work, Is put a note on payment slip saying as of your next clean you price will go up from £5 to £8 (for example) Please call/text me if this is a problem. Give them the chance of keeping you at a price your happy to do it at.
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Reading that gold nearly made me spit me coffee out!!!LEGEND
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When a customer asks me to leave it this time for a daft excuse, (usually only on a newish customer) I tell them I still have to charge them £3 call out charge to cover costs. I then tell them that I will let them off this time though, and have a good day.
This seems to work and makes them think twice about doing it to me again unless for a real good reason
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"This has sadly caused me to review my round and I feel compelled to no longer call on my customers in the _________ (name area) as my time is limited"
So you would drop a whole area because one customer is not up to scratch?
And if not, when she sees you cleaning the rest of her street ,
Then what ?
;)
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i have a collection of customers trying it on all within a few doors of each other. All crappy 'over the garage' type jobs that they can stick up their wotsits.
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How about this?
I regret that I must ask you to look for another window cleaner.
The fact of the matter is, that:
1. There are certain difficulties to be overcome in cleaning your windows (e.g. climbing over gates, garages, encountering unacceptable amounts of dog ‘poo’, etc….) that I no longer wish to tackle.
2. I have been turned away on several occasions, after having arrived to clean your windows – when what I need (to ensure a regular income) is a round full of ‘regular’ customers.
3. Payment for my services is - too often - longer in coming than I feel reasonable, or am prepared to accept.
Thank you for your previous custom.
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i like that ;)
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i like that ;)
yeh me too 8)
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i have a collection of customers trying it on all within a few doors of each other. All crappy 'over the garage' type jobs that they can stick up their wotsits.
Put there prices up by £5, annoyence Tax, and as I cant spell it add another £1 for english lessons ;D
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How about this?
I regret that I must ask you to look for another window cleaner.
The fact of the matter is, that:
1. There are certain difficulties to be overcome in cleaning your windows (e.g. climbing over gates, garages, encountering unacceptable amounts of dog ‘poo’, etc….) that I no longer wish to tackle.
2. I have been turned away on several occasions, after having arrived to clean your windows – when what I need (to ensure a regular income) is a round full of ‘regular’ customers.
3. Payment for my services is - too often - longer in coming than I feel reasonable, or am prepared to accept.
Thank you for your previous custom.
That's good! Nice one.
>Gazza SP8
That second letter I did would only be used if I had a street or an area I wanted to dump; which is what I thought Dave Willis was alluding to. Otherwise they get a shortened version of my first one (which was expanded on here to entertain ;).
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hi dave, could u send me your email adress please wanted to talk about my certificates cheers stu-wicks@hotmail.com
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Youn want David Willis the nvq man. Same name but he's not very good looking. ;)
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;)
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nice one gold mate lol but on a serious note in this situation would just two fingers do the job 8)