Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: cleewindows on May 05, 2010, 07:33:55 pm
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just cleaned 6 new custys,all looked good,the 2nd one called me 20 mins later saying dont i shammy the windows dry?
i said no its pure water i leave to dry.
i said why?
she said my windows are smeared.
i said i will come back and sort them out.
she says no dont bother and i dont want them doing again.
i went back to look she says there smeared but they were crystal clear
then said it was a back one
wouldnt let me look.
she said thank you but i dont want them doing again.
i said ok bye!
they were fine i presume she doesnt like the idea of leaving the glass wet? :(
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some people!!!! ::)
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just wanted them done and didnt want to say it was a one off
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did you explain wfp, or give them a letter , so that they know what to expect, ie windows left wet?
daz
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maybe but to be honest they were clean before,look like they were cleaned in the last month
she was really friendly when i roilled up,offered me a drink.
just wanted them done and didnt want to say it was a one off
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maybe but to be honest they were clean before,look like they were cleaned in the last month
she was really friendly when i roilled up,offered me a drink.
just wanted them done and didnt want to say it was a one off
they are usually the worst type, all nice and then stab you in the back lol
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cheers bud,feel a bit better now
was a bit gutted at the time!
onwards and upwards
maybe but to be honest they were clean before,look like they were cleaned in the last month
she was really friendly when i roilled up,offered me a drink.
just wanted them done and didnt want to say it was a one off
they are usually the worst type, all nice and then stab you in the back lol
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no,i don't bother,its on my leaflets,i do tell some but not many.
if they dont read my leaflets thats there fault.
imo its much better finish than ladders!
did you explain wfp, or give them a letter , so that they know what to expect, ie windows left wet?
daz
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i would try and get her back on board , otherwise she will sing like a hot canary . offer to do it trad
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when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,
daz
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not a bad idea m8.
will look into that pal.
any chance of looking what you pu on your letter please?
email me lcfcwin@hotmail.com
cheers
when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,
daz
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when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,
daz
Actualy a very good idea, will look at getting one of these made up.
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sent you a copy of letter i gave to every customer
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I do a close with 5 houses and I clean 4 out of the five. One of them HATES wfp. Her windows are upvc, as are her doors and they come up spotless every time.
She even said to me "You're the best window cleaner I've ever had but I hate that brush thing!" ::)
Anyway - she's been a custy for five years now and yesterday she saw me with my gate ladder going into her neighbours and she came out looking all hopeful and said: "Ooooh are you using ladders now?"
"No" says I "I just use it to open (your neighbour's) gate when she's not home."
She literally stamped her foot and said "Oh, I was hoping you'd gone back to doing it the proper way!"
I grinned and asked her why on earth I would do that when if I did I could fall off and/or leave her frames less than gleaming and her glass not so shiny.
She gestured like a poof shutting an up and over garage door and said "I know, I know! I just hate that thing!" pointing to my wfp.
Her hubby just stood behind her rolling his eyes and grinned.
Gotta laff!
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when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,
daz
av u got a copy of that i cud look at lad ????
scootergav@msn.com thanks again
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Here's my letter:-
Dear Luddite,
I am going over to WFP, like it or lump it.
Yours respectfully,
Goldilocks.
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Lammy sent you an email
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when taking on a new customer , i give them an introduction letter, it has a q &a section on wfp , give it to them before starting clean , never had a problem,
daz
any chance you could send me a copy too daz? tomgreen@uwclub.net
cheers
Tom
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Here's my letter:-
Dear Luddite,
I am going over to WFP, like it or lump it.
Yours respectfully,
Goldilocks.
give me more pleasure to give out this version though ;D
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i would try and get her back on board , otherwise she will sing like a hot canary . offer to do it trad
never!
how far do you go to keep a winge bag customer. then all the rest want you to do it trad. i had one like this. she just wanted something moan about. i offered to check and remedy any problem she still moaned, i just left it saying there is no more i can do to make you a happy customer. later the next door customer said she was why they lose window cleaners
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Clee, when you first start window cleaning, be prepared to have a far higher than average intake of 'idiots' for new customers. Don't let it discourage you. As time goes on and you drop the idiots, you'll be left with a good customer base.
I remember having all sorts of not-so-good customers when I first started, many of whom were really just after a one-off clean.
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cheers tosh thanks for the advice m8,it upset me a bit but i nevver let on or lose my temper,i just kept calm!
Clee, when you first start window cleaning, be prepared to have a far higher than average intake of 'idiots' for new customers. Don't let it discourage you. As time goes on and you drop the idiots, you'll be left with a good customer base.
I remember having all sorts of not-so-good customers when I first started, many of whom were really just after a one-off clean.
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i would try and get her back on board , otherwise she will sing like a hot canary . offer to do it trad
I have to agree with sgibson,.. I only trad bungalows and even then only the odd one where its faster than WFP. Why should the customer dictate the method, especially when its a method that has inherent risks and in many circumstances is breaking the law?!
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I bet some of the custies moaned when they stopped sending young boys up the chimney to clean it and resorted to a brush on a long pole. I wonder how many said "I prefer the real way, can't you send a little child up instead" ::)
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Clee, when you first start window cleaning, be prepared to have a far higher than average intake of 'idiots' for new customers. Don't let it discourage you. As time goes on and you drop the idiots, you'll be left with a good customer base.
I remember having all sorts of not-so-good customers when I first started, many of whom were really just after a one-off clean.
encouraging stuff, when you start it helps to hear this from the old/not so old pro's , helps me anyway!
thanks Tosh ;D
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Clee, when you first start window cleaning, be prepared to have a far higher than average intake of 'idiots' for new customers. Don't let it discourage you. As time goes on and you drop the idiots, you'll be left with a good customer base.
I remember having all sorts of not-so-good customers when I first started, many of whom were really just after a one-off clean.
encouraging stuff, when you start it helps to hear this from the old/not so old pro's , helps me anyway!
thanks Tosh ;D
It's true though as in the 7 months I've been going I have lost a good few custies, but most of those I have dumped for being bad payers and messers.
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
When you take on a customer always write their name and telephone number down.
You then could knock, get no answer, walk round the corner and PHONE the number. I've done that before. If you get paid by this woman, I personally wouldn't clean her property again; it won't be worth the future hassle and customers like her will make you leave window cleaning.
A while ago I would've made it my mission to get paid, but now I don't think it's worth the angst, and I'd probably just let it go and mark it down to experience.
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Clee, when you first start window cleaning, be prepared to have a far higher than average intake of 'idiots' for new customers. Don't let it discourage you. As time goes on and you drop the idiots, you'll be left with a good customer base.
I remember having all sorts of not-so-good customers when I first started, many of whom were really just after a one-off clean.
encouraging stuff, when you start it helps to hear this from the old/not so old pro's , helps me anyway!
thanks Tosh ;D
It's true though as in the 7 months I've been going I have lost a good few custies, but most of those I have dumped for being bad payers and messers.
Thats one of the problems for newbies. You pick up all of the dross that we have dropped. ;D
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Clee, when you first start window cleaning, be prepared to have a far higher than average intake of 'idiots' for new customers. Don't let it discourage you. As time goes on and you drop the idiots, you'll be left with a good customer base.
I remember having all sorts of not-so-good customers when I first started, many of whom were really just after a one-off clean.
encouraging stuff, when you start it helps to hear this from the old/not so old pro's , helps me anyway!
thanks Tosh ;D
It's true though as in the 7 months I've been going I have lost a good few custies, but most of those I have dumped for being bad payers and messers.
Thats one of the problems for newbies. You pick up all of the dross that we have dropped. ;D
::) :P
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
When you take on a customer always write their name and telephone number down.
You then could knock, get no answer, walk round the corner and PHONE the number. I've done that before. If you get paid by this woman, I personally wouldn't clean her property again; it won't be worth the future hassle and customers like her will make you leave window cleaning.
A while ago I would've made it my mission to get paid, but now I don't think it's worth the angst, and I'd probably just let it go and mark it down to experience.
crazy thing is I clean her mothers house the same day on her recommendation. Some people!! ::)
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
When you take on a customer always write their name and telephone number down.
You then could knock, get no answer, walk round the corner and PHONE the number. I've done that before. If you get paid by this woman, I personally wouldn't clean her property again; it won't be worth the future hassle and customers like her will make you leave window cleaning.
A while ago I would've made it my mission to get paid, but now I don't think it's worth the angst, and I'd probably just let it go and mark it down to experience.
crazy thing is I clean her mothers house the same day on her recommendation. Some people!! ::)
I agree and the advice I gave was based on the information I read; but you know your customers better than I. If you think she's going to be a long term pain in the ass, drop her.
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
When you take on a customer always write their name and telephone number down.
You then could knock, get no answer, walk round the corner and PHONE the number. I've done that before. If you get paid by this woman, I personally wouldn't clean her property again; it won't be worth the future hassle and customers like her will make you leave window cleaning.
A while ago I would've made it my mission to get paid, but now I don't think it's worth the angst, and I'd probably just let it go and mark it down to experience.
crazy thing is I clean her mothers house the same day on her recommendation. Some people!! ::)
I agree and the advice I gave was based on the information I read; but you know your customers better than I. If you think she's going to be a long term pain in the ass, drop her.
you're probably right Tosh, she's the sort that won't look you in the eye. Around the eyes, above the eyes but not in the eyes!!! always makes me susp. I might send her an invoice just to make her sweat. ;)
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Think the guys are right, don't drop her though. Replace her with 2 new custies.
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Think the guys are right, don't drop her though. Replace her with 2 new custies.
I'm just off out now Cozy for a mamoth Knocking session, she'll beg me to come back one day ;D
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
When you take on a customer always write their name and telephone number down.
You then could knock, get no answer, walk round the corner and PHONE the number. I've done that before. If you get paid by this woman, I personally wouldn't clean her property again; it won't be worth the future hassle and customers like her will make you leave window cleaning.
A while ago I would've made it my mission to get paid, but now I don't think it's worth the angst, and I'd probably just let it go and mark it down to experience.
crazy thing is I clean her mothers house the same day on her recommendation. Some people!! ::)
drop it to the mother in law say E R is yr lad paying me 4 his windows or WOT
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
When you take on a customer always write their name and telephone number down.
You then could knock, get no answer, walk round the corner and PHONE the number. I've done that before. If you get paid by this woman, I personally wouldn't clean her property again; it won't be worth the future hassle and customers like her will make you leave window cleaning.
A while ago I would've made it my mission to get paid, but now I don't think it's worth the angst, and I'd probably just let it go and mark it down to experience.
crazy thing is I clean her mothers house the same day on her recommendation. Some people!! ::)
drop it to the mother in law say E R is yr lad paying me 4 his windows or WOT
lol ;D I think I will.
Lammy you know that wfp letter that was being emailed about yesterday, I think you got a copy? any chance you could email it to me, didn't hear from the post last night. tomgreen@uwclub.net cheers :)
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done a medical center new job; risk ese ;method statement the lotgets there windows 40 ft
up there all up at the windows looking out like monkeys'to see you get in the corners
the moaning thats gone on cos you use a brush ::) idiots and these are doctors
dont want to pay out for a poward access clean to dear ::)
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
I wouldn't bother cleaning them again even if she does pay up, I know it is a real PITA but you have to ask your self how much hassle is it worth to keep going back and forth ?
One of the first customers I ever got turned out to be a waste of time and hassle so I dropped her, she owed me money but I wrote it off, I also do the flat above hers and every time I go to do it I make sure there is suds from the upstairs window run down onto hers ;D Mind you next time I go I'll be doing the upstairs flat WFP so she will just have to make do with pure water running down the wall and onto her windows ::)
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got one at the moment Murdie who will not answer the door, owes me £20 for 2 cleans, kids shout 'MUM, WINDOW CLEANER' when I get to the door, ring, ring, KNOCK, phone, shes just taking the mick. Only course of action is to invoice her I think. She's suspended until she pays.
i had 1 like this , so i parked my van outside her drive , whilst i cleaned the rest of the street, was trad at the time, and it was a full days work , she had to find me when it was time to get kids from school, paid up, i then dumped her, i dont let anyone take me for a mug
daz
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I would guess one would be braking the law if you down window trad and you owned a safer alternate system like WFP.AS far as I understand trad with ladders is fine if you do not have a safer way to clean.
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I would guess one would be braking the law if you down window trad and you owned a safer alternate system like WFP.AS far as I understand trad with ladders is fine if you do not have a safer way to clean.
::) ???
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actually i take back what i said earlier about changing YOUR method to suit a whinger, basically you set your stall out and then its take it or leave it. iv had a real bellyfull of messers this week, this is my own fault as id been neglecting the "3 strikes-and u -are out rule" ,even though iv got it marker penned inside my baseball cap AND written on the side of my bucket . probably i should change my business name to "3strikes cleaning" so im constantly reminded of it by signwriting on my van.
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3 Strikes Cleaning ;D ;D 8)