[absolutecleaning]

Started yesterday thinking I'd be done by about 2.00 about £250 better off.

Then as I was kneeling on customers lounge floor cleaning one of the 2 sofas in her 2 bed flat I noticed some blue spots on the cream coloured carpet.

There was a blue vase on window sill so assumed it was light coming in through this.

Then I noticed more and more and more.

The dye was bleeding from my jeans onto the carpet 

Tried all sorts on it and made it lighter but it is still there now.

Customer was nice about it but I have to wait til this morning to see if she wants it replaced   (And I wont be wearing jeans again)

Just as I was leaving there my partner called to say that one of our domestic cleaners had managed to spill liquid window cleaner on a cream carpet

This has a green dye in it - have extracted it a few times and it has got better - what might get it out today do you think?

[Joe H]

I reckon you wished you stayed in bed!

[gwrightson]

When you think about it , what was you doing wearing jeans working in a custys house?

certainly not something I would do, I dont think it portrays the right image .

You should really have been aware of the fact that dye from jeans is suspect to migration, look at most leather suites and there will be signs of dye from jeans.

Finaly , Why was you not using drop sheets , this would have prevented the problem.

Still, as you say , you have learnt a lesson, and warned others of the danger, like most of us do throughtout our chores.
Some things are simply overlooked , I know we have all done it

Geoff

[melanie rowe]

Such naiveity shows a total lack of respect, i hope you don't refer to yourself as a professional cleaner, you have a responsibility to show due care and attention toward your customer, you should be ashamed of yourself, on both counts, why on earth trust staff to use a window cleaner with a green dye in it, you are just asking for trouble, and as for the jeans.....well! You have nobody to blame but yourself, i have no sympathy for you at all. Sheer supidity.

[absolutecleaning]

Phew - she was fine this morning even thought there is a definite mark (albeit light) there.

Just knocked off the cost of the lounge from the total price.

Geoff - Lesson learnt re drop sheets etc.  With regard to jeans I didnt think they would migrate after god knows how many washes.  I feel comfy in them and get most of what I quote for.  I do keep thinking about it though and this confirms I will have to try and find some other suitable trousers at a sensible price (I'm 6'7'' and its not easy).

Melanie - Are you a troll?

[Steve Chapman]

 


Melanie,
It's not exactly professional to make a personal attack on someone

Constructive critism yes, but no need for the aggressive comments, we have all made silly mistakes, unless you are perfect of course ??


steve

[chosker]

I agree with Steve, that was completly uncalled for!  :

You live and learn is all I can say - sure you wont make the same mistake again 

[Helen]

Such naiveity shows a total lack of respect, i hope you don't refer to yourself as a professional cleaner, you have a responsibility to show due care and attention toward your customer, you should be ashamed of yourself, on both counts, why on earth trust staff to use a window cleaner with a green dye in it, you are just asking for trouble, and as for the jeans.....well! You have nobody to blame but yourself, i have no sympathy for you at all. Sheer supidity.

Wow, what a reply and the poor guy was only asking for help Haven't you had one of those days where it would have been better to stay in bed and hibernate, most of us would have to admit to them somewhere along the way! As for due care and attention Absolute was honest and told the customer.....some wouldn't and I get the impression that if necessary he would have replaced. As it was, all was well with that one. Melanie do you have staff? If so, do you watch over their moves every minute they are on shift? I think not. You have to trust people to do the job as you wish, cos if you stand over them and watch them you might just as well do the job yourself and then you wouldn't be paying a wage out either. This cleaner may have just decided to do it their own way and not the way it should have been done,resulting in the green dye on the carpet. Again a lesson learnt for them, accidents happen that is why we have insurance. Professionalism is like beauty......in the eyes of the beholder or in our cases in the eyes of the customer.........no maybe Abs shouldn't have worn jeans and I bet he never will again, and maybe he should have put drop sheets down...bet he will from now on....... ;)but he didn't and as he says he goes quoting in them and wins work, so he must be doing something right or he would not pick up work. Abs what happened with the green dye one???

[Neil Williams]

So did anyone actually get around to helping absolute out with a remedy for this mishap?
Nah didn't think so. In future could we help each other out instead of of internet tongue lashings.

[Joe H]

Neil - Cetainly is nice when we can help each other out.

as for tongue lashing - one! - reprimanded by two others.

I replied early morning but not being a window cleaner didnt know what the green dye was never mind how to sort it. If I had given advice it could well have been wrong so I kept my mouth shut but ackowledged he had done a post.

Abs himself sounds fine about it and he has it sorted now.
He's hopefully learnt from it - and hopefully we others have as well.

[absolutecleaning]

Cheers peeps.

The green dye was from a standard glass spray bottle which leaked - not even the cleaners fault.

The mark from that has not gone completley (it was still wet when I got there and most of it came out with a rinse extract) but the customer is fine - it is rented property so if she gets pulled on check out then we will have to sort it.  Fortunately the cleaner who was at the jobs brother owns a carpet shop and it was only a very small entrance hall so it should be ok.

If anyone does have any thoughts let me know as we can access the property whenever we like.

Unfortunately not out of the woods on the other one now.  She has just phoned saying that it was early this morning and she would like another look at it when she comes back from weekend away.  At the same time her hubby returns from working away

Oh well - as said above lessons learnt

[The Great One]

Where's Jesus when you need him

Regards

Martin

[Ken Wainwright]

Probably still in the bottle Martin

Safe and happy cleaning
Ken

[absolutecleaning]

Where's Jesus when you need him

Regards

Martin

Jesus was in the room a few times yesterday along with several words which are in no way biblical (well one of them might be)

[Steve Chapman]

have you tried the hydrogen peroxide route, have used it many times and was a lifesaver on a white 100% cotton rug that went horribly wrong a few weeks ago, (there is a post on it)

Not sure how effective on dye it will be but may do enough to lighten it slightly,
i normally mix with ammonia and use a hairdryer to dry quickly and the heat speeds up the action.

as always proceed with caution.


regards
steve

[mark dew]

i'm a window cleaner and i'm not sure what green stuff you used but surely it would be water soluble?
A stab in the dark (and you say you rinsed it) but lots of water on the affected area should dilute it to nothing. If it doesn't please let us know what this product is.
Good luck!!

[melanie rowe]

I stand by what i say, if you don't like it, tough! but the word cowboy cleaner springs to mind, and now his mates have arrived, alert the poor unsuspecting public.
 

[absolutecleaning]

Mark

All it was was a spray on and rub glass cleaner as opposed to a window cleaners product.

When I spoke to Rob at Cleansmart he said he'd had a similar problem and that it was dye in this (as in many other cleaning products i guess) which cause the problem.

Carpet Doc

The carpet wasnt actually white so I dont think that would work.


Cheers

Simon

[Mike Osbourne]

Melonie

Methods and procedures are relatively easy to change. Personality is much harder.

[gwrightson]

melonie.

you clearly have a problem.

How can you possibly call a fellow c/c a cowboy when you dont even know him, well not that i am aware    ,as for saying " now all his mates have arrived"   , again
a riduculous statment.

I certainly dont know him personaly, but  i certainly wouldnt label him with any tag, he was simply letting us know of what had gone wrong that day, and by doing so has learnt from it and possibly prevented somebody else making a similar mistake.

I just hope that nothing goes wrong for you in the future, but it wont will it?
Well it may well do, but you just wouldnt admit it.

Geoff

ps.Why not just hold your hands up and appologise for been so arrogant and self centered, then we can all get back to normal

[gwrightson]

melonie.

you clearly have a problem.

How can you possibly call a fellow c/c a cowboy when you dont even know him, well not that i am aware   ,as for saying " now all his mates have arrived"   , again
a riduculous statment.

I certainly dont know him personaly, but  i certainly wouldnt label him with any tag, he was simply letting us know of what had gone wrong that day, and by doing so has learnt from it and possibly prevented somebody else making a similar mistake.

I just hope that nothing goes wrong for you in the future, but it wont will it?
Well it may well do, but you just wouldnt admit it.

Geoff

ps.Why not just hold your hands up and appologise for been so arrogant and self centered, then we can all get back to normal

[Joe H]

Have you got a stutter Geoff - same post within a couple of minutes.

[gwrightson]

        

sorry, didnt realise

my connection was cut, didnt think was sent


or maybe just wanted Mel to see my thoughts

geoff

[Joe H]

I keep having problems at certain times of the day - wont load this site or cleantalk but does my othr favourite - ebay.
Just done a long post then it would'nt go thro so I had to copy it to word and save it just incase it all went haywire.

[Ian Rochester]

Just read this and have to agree, Melanie if this is the type of outburst you can come out with to someone who you have never met, and someone who has been frank enough to warn others of the dangers of dye transfer, then, to be honest, I think it is YOU who is unprofessional.

I haven't a clue who you are or what your business credentials are, but I am not impressed with your turn of phrase.

The same has happened to me, not with jeans but with dye transfer off a pair of slip on shoes, lukily I managed to get the colour out using a solvent cleaner.   Does that make me unprofessional?  I don't think so, we all make mistakes, even women make mistakes, it's how we deal with those mistakes which dictates whether or not you are a professional business with a reputation to uphold or a cowboy looking for the next steer to round up!

I notice you keep you details private, something to hide, or merely a nobody?

[Shaun_Ashmore]

Melanie's got sharp wit and a sharp tongue but it shocked you into action I bet and you'll not do it again!

Perhaps a little decorum would suffice.

Shaun

[lands]

Such naiveity shows a total lack of respect, i hope you don't refer to yourself as a professional cleaner, you have a responsibility to show due care and attention toward your customer, you should be ashamed of yourself, on both counts, why on earth trust staff to use a window cleaner with a green dye in it, you are just asking for trouble, and as for the jeans.....well! You have nobody to blame but yourself, i have no sympathy for you at all. Sheer supidity.

Melanie

Have you heard of Derek Bolton, John Bolton, Ken Wainright or even Paul Pearce? I have met all of them and have had both the Bolton's and the legend that is Paul Pearce tell me how they made fundamental mistakes that only experience have allowed them to learn from.

I am no CC god but I work hard and try to do the best by my custy and don't take risks but I have made mistakes (we aronly human, are you?. I feel your comments are very harsh against someone who is big enough to come on here and tell all of their peers they made a slight judgement in error. As was previously mentioned, they are the true professional because they are willing to share the experience, learn from it and help others to do the same.

I hate reading comments like yours on here and whilst I am a very mild tempered person I think you should take a step back and think about what you have written and apologise. If you are not the sort of person who can manage this then I suggest you go away.

Pete

[elliott cleaning]

Shaun
Couldn't agree with you more.   If it hadn't have been for Melonie, this thread would have lasted a couple of posts with: "There, there, we all make mistakes".
At least now Absolute cleaning will remember his blunder & not appear at his customers in jeans & not using drop sheets. Both very unprofessional (which I believe the industry refers to as 'cowboys') - so the girl ain't that wrong in her comments & done Absolute a great favour

[lands]

I stand by what i say, if you don't like it, tough! but the word cowboy cleaner springs to mind, and now his mates have arrived, alert the poor unsuspecting public.
 

Are you from Surrey Melanie?

[carpet guy]

Ain't what you say.............it's the way that you say it.

[elliott cleaning]

Pete (ex Lands)

Are you now running/moderating this board to the degree that you can suggest members should stay or go.  I'm sure Absolute Cleaning is big enough to weather Melanie's posts & in the end it is up to him to respond to her if he feels her comments unjustified

[lands]

Pete (ex Lands)

Are you now running/moderating this board to the degree that you can suggest members should stay or go.  I'm sure Absolute Cleaning is big enough to weather Melanie's posts & in the end it is up to him to respond to her if he feels her comments unjustified

Just an opinion like hers. She is a bully in it's purest sense and I hate that. And no I have no authority, just a sense of what is right and wrong.

[PaulKing]

Don't think you where the only one having a bad day!

Easy to say the hard thing on the internet that you would keep surpressed in real life, but I do often find that people who say such things have a blank or hidden profile? Bet it's the same here.

[John Kelly]

You think its a girl

[Fresh Clean]

glad that melaine did'nt post her opinion on the sensitive topic that was removed from the non-related cleaning  forum a couple of days ago, nothing worse than a woman with a bad opinion 'he he' good morning joe & pete. still recovering from that suite, phew! freshi

[lands]

You need to get down the Gym son, lose a few of those tyres then the suites will seem that much easier.

How did you get on with all that grease? Looked like a definite case for immersion from the pics you sent me of it.

That is the dirtiest suite I've seen mate

[Fresh Clean]

it looked alot worse in the flesh mate, used a whole bottle of super solve on the seats & arms, the custy was pleased with how good it came up. don't need to work out cause i'm a lean mean cleaning machine, i'm all puffed out now. : freshi

[lands]

Anyone who eats steaks the size of a small Kentish village would look like you ie. a character from the film Fight Club. I just can't work out if it's Brad Pitt or the other one whats his name eeerrrmmmm got it
Meatloaf

[melanie rowe]

I'm glad to see there are a few alpha males still in existence!, as far as my critiscisms are concerned take it like a man, take it on the chin, and just bloody get on with it, if you are cleaning upholstery for a living one of the first things you should learn is always , always always always thoroughly cover the floor, never, never , i mean never wear clothes or garments that will run, i dont know who is teaching who on these forums but if thats the standard? Maybe for many of you out there the reason you are self employed is because you just are not employable, meaning you cannot take personal critiscm when you have made basic, no childish errors, if you put a post on here regarding your inadequacies, dont expect all your going to get back is a pat on the back and there, there, there, it all be alright , you'll be wiser next time. Some of us out here have far higher standards than that, and on a forum such as this have a right to say how we feel about this kind of poor business practice. i have not insulted anyone, just pointed out that by some peoples standards and that would include customers what he has done is ridiculous. As for all the week non alpha males out there coming to this guys rescue like he was a damsal in distress, just grow up, and pete why not leave names like paul pearce , john bolton and derek bolton out of this, they are not legends just ordinary people doing a good job, and i am sure they would not advocate not covering carpets or flooring while they are cleaning upholstery.If you dont like my posts then quite simply...dont read them.

[lands]

Melanie

The Aplha Male thing is actually a contradiction here as it's you that seems to be holding that mantle with your manner. So please don't belittle yourself by using the male v female thing.

The point I was trying to make is that this site is for sharing ideas, helping each other and sensible debate. To write a post that insults someone ("sheer stupidity") is not productive and puts people off using the forum which is a shame.

I'm not sticking up for or protecting him because I'm sure he can do that himself and I'm sure he isn't crying off to see his counsellor I just hate reading angry comments from people when their is no justification for it. As for the Legends term then I will call these guys that in the same way a non-league footballer would call Bobby Moore or Pele a legend.

Pete

[Doug Holloway]

Hi Guys

I'm going to lock this now but despite some of the language,  it has raised a few good points about protecting surrounding areas and what we wear.

Cheers

Doug