Got my first insurance claim and it's a biggy
.
Did a large local house with wool carpets, tested and used a Wool microsplitter, TM temp at 60, in some cases was extracted cold ( but that's another story).
All went well and had done 5 rooms and a hallway ( hallway was bigger than my flat!) when we noticed a few strands popping up. Over the next hour or so it got worse and worse until it looked pretty hairy and a complete mess. I'd never seen anything like it.
A chance chat with Adam at Prochem ( also had advice from John Bolton, a great chap) helped me a bit when he said he has heard of it happening to someone else in Ireland and to find out if the carpet was a Jacaranda.
A phone call to the carpet suppliers revealed it IS ( or was!) a Jacaranda and they are near on impossible to spot and near on impossible to clean. I have all the tests being sent to me by the guy that has had the problem with them.
On the plus side I understand I haven't done anything wrong and couldn't have foreseen what could happen, as its pretty unique to this type of carpet. The bad news is its nearly 200 quid a square meter and hand made in India total claim so far is £22,000.
After being in carpet cleaning so long I thought insurance was a waste of time luckily Sarah didn't agree and the insurance company have been great and on the ball.
Will obviously let you know the outcome but in the meantime don't go anywhere near a wool carpet that is called Jacaranda. It's been tested ( by the NCCA I think) and has been deemed not fit for purpose, bottom line is it looks good but makes for a crap carpet!
The carpet company have been out and obviously blamed me, they even say on there website the carpets are all different and the little marks etc aren't defects but part of there natural charm.
( Only found out after the problem that they shouldn't even be vacuumed with anything other that a cylinder vac, they are THAT weak).
Will be an interesting few months till this is sorted!
