Tony Gill Carpet Smart

  • Posts: 1254
Re: Big fall out with customer.
« Reply #20 on: November 11, 2010, 09:16:57 pm »
Well done Nev 10 out of 10

Tony
STAY YOUNG HAVE FUN BE HAPPY xx
www.carpetcleanersbridlington.co.uk

ryan mca

  • Posts: 158
Re: Big fall out with customer.
« Reply #21 on: November 11, 2010, 09:18:19 pm »
loving your work jason ;D ;D ;D

kerrmiddleton

  • Posts: 28
Re: Big fall out with customer.
« Reply #22 on: November 11, 2010, 10:18:18 pm »
must be that kind of month had a job today , from a landlord whom i get 1 - 2 if lucky a mth
stays in big town hose in city center  large room also 12x8 wool chiness rug , spent couple of hours, grade 1 job , says to him how will a invoice it , he replys is this not afree bee ,sorry , but will give you good discount , £75 total , his face was thunder , f*** him can get some one eles in the futre , wonder if he look after my flats for nothing , ha ha

nevil

  • Posts: 478
Re: Big fall out with customer.
« Reply #23 on: November 12, 2010, 12:14:46 am »
That's true Mike, we covered that in our little chat. It was her that I wanted to talk to and I will. Preferably with him in earshot. I think what has happened is he has over ruled her and decided to do all the talking for both of them. He has basically waded in and tried to go back on her arrangements. I want to get to the bottom of is who is lying about the original estimate. Him or her. I think it's him and I told him so just before he tried to throw me out of his office. I said tried because I politely  declined to go as I had more that I wanted to get off my chest. It all looks a bit silly looking back at today's events, but I think I would do the same again if it happened tomorrow. Also I will sleep a lot better tonight knowing that I didn't bend over and take one for the sake of peace.  

richy27

Re: Big fall out with customer.
« Reply #24 on: November 12, 2010, 10:29:30 pm »
i think your spot on nevil  cant understand why some  have said take 50 quid and move on its the principal that counts.

so when you go into your local garage and ask for a price for XXX work to be done on your van when yo come to pay you give them xx less than quoted come on lads we are in business to make money.


wynne jones

  • Posts: 2918
Re: Big fall out with customer.
« Reply #25 on: November 12, 2010, 10:40:06 pm »
Richard

So are you stuck on principle or the money?

£50 can be half an hours work. Going through the courts and all the poo will cost you a lot more.
It's not expensive, you just can't afford it.

derek west

Re: Big fall out with customer.
« Reply #26 on: November 12, 2010, 10:48:17 pm »
i think your spot on nevil  cant understand why some  have said take 50 quid and move on its the principal that counts.

so when you go into your local garage and ask for a price for XXX work to be done on your van when yo come to pay you give them xx less than quoted come on lads we are in business to make money.


you can't make money when your in court trying to get your extra 25 quid. he hasn't got the quote in writing, its his word against theres, the judge will laugh at his unprofessionalism. (sorry nev but thats how he'll see it.)

then theres the stress of it all, and believe me, it does stress you out, sleepless nights as you play it over and over in your mind, waiting for the court date, F$%K dat rich. £50 and move on, lifes way to short.

Steve Barnett (Carpet Care Plus)

  • Posts: 1834
Re: Big fall out with customer.
« Reply #27 on: November 12, 2010, 10:50:36 pm »
£ 80 as agreed - or £ 50 and a smack in the mouth ..... who said anything about going to court  ::)

wynne jones

  • Posts: 2918
Re: Big fall out with customer.
« Reply #28 on: November 12, 2010, 11:34:45 pm »
Probably the coppers when they arrest you Steve.  :'(

It's not expensive, you just can't afford it.

nevil

  • Posts: 478
Re: Big fall out with customer.
« Reply #29 on: November 12, 2010, 11:35:08 pm »
No court required. He has said he will pay the eighty and I believe he will. You guys that have said I should take fifty. Wouldn't it bother you that someone had blatantly taken the p, and questioned your honesty. As I have said several times it's not about the money. I wouldn't fall out with anyone over thirty quid. But when someone tries to take advantage in such an insulting manner I am always going to stick to my guns. If I didn't it would truly eat away at me.

Colin Day

Re: Big fall out with customer.
« Reply #30 on: November 12, 2010, 11:51:28 pm »
I tend to agree with Nevil , RB Fisher and the other guys who would stick it out....

It's all about dignity, and dignity is priceless....

The bloke is trying it on and needs to be met with a dog with bigger teeth... Well done Nevil, you did right!!!!

nevil

  • Posts: 478
Re: Big fall out with customer.
« Reply #31 on: November 13, 2010, 01:19:49 am »
Colin and Richard. I think I did do th right thing. Only mentioned you two as you are almost close enough to nick work off me.  ;) Ok then got to include Gary aswell.

But it's down to personality isn't it, it was right for me and many others would have done the same. But some people avoid confrontation at all cost which I can understand. Great to see a few West country CCs offering their support. Can't include Colin in that though.  ;D You have to live in Cornwall for Twenty five years or have st Pirans flag tattooed across your forehead to be accepted in Cornwall. Especially down your end. I know I used to live at Senen cove and some of the locals were a bit like that.

garry22

Re: Big fall out with customer.
« Reply #32 on: November 13, 2010, 10:37:51 am »
Quote
Put up the url of the cottage , 297 views on this thread , if only 20% of readers enquire taking 1 min to do so , that will keep them busy ,, then we can spam them with carpet cleaning quotations , at £8.99 a go.

Or use the cottage E mail to sign up to every dodgy online newsletter you can, especially those who sell them on. Throw in a few pharmacueticals, sex and gambling sites. Whoops, did I really say that?

Paul Heath

  • Posts: 600
Re: Big fall out with customer.
« Reply #33 on: November 13, 2010, 05:02:20 pm »
Well done Nevil for sticking at it. You gave them a price and that is it. We all get those that try it on and you have to stick to it, they do usually back down.

murky

  • Posts: 627
Re: Big fall out with customer.
« Reply #34 on: November 14, 2010, 02:24:37 pm »
As my previous posts on this.

Just find the Thomas Higgins debt website. Drop a 'letter before action' on him that will sost you £2.80 which of course you include in your costs and you will almost certainly get your money. It terrifies them, its on Court headed paper.

Or use the ugov Debt Line that I admit that I havent used but many have and its also an easy to use way of getting your money.

Good luck.

Murky

derek west

Re: Big fall out with customer.
« Reply #35 on: November 14, 2010, 02:58:16 pm »
i'm in the process of getting money back of an ex landlord, moneyclaims online is who i'm using, its the official way through HMRC?, cost me thirty quid, they just ignored the first letter, second letter was court judgement, (in my favour) theyve ignored that. next step will cost us £100. which is a warrent issue. feel like giving up but we've come this far so might as well try the last measure.
hence why i gave nevil my thoughts on this subject. i didn't realise he hadn't eghausted all his verbal issues, to go to court for 25-30 quid whatever it is just aint worth it. we're chasing £350 and its a ball ache.

clinton

Re: Big fall out with customer.
« Reply #36 on: November 14, 2010, 03:35:12 pm »
Lets hope you get somewere with id derek,i know with e o t s now i ask for cash only now.

wynne jones

  • Posts: 2918
Re: Big fall out with customer.
« Reply #37 on: November 14, 2010, 04:53:41 pm »
You can get a CCJ awarded but it doesn't mean they will pay it. When you get companies shrugging their shoulders and saying they ain't got any money and doing a phoenix.

What goes around comes around. I have always found it does indirectly, isn't that strange. ;)
It's not expensive, you just can't afford it.

cml

  • Posts: 181
Re: Big fall out with customer.
« Reply #38 on: November 15, 2010, 05:28:41 pm »
A lot of advice on this one however I would agree with Nevil. 

This profession is a skill one and as such should be treated as such and not sold too cheaply.  The question here is his honesty is in question and that's not to be taken lightly.  As suggested you may want to speak to the husband with his wife present. She does not seem to be doing any talking at the moment and has left her husband to get on with it.  Just follow up your conversations of visits in writing or keep a log of visits, times and discussions just in case you do go to court and they can be presented as supporting documents.

Sometime just by issuing and sending a copy to the client of the court forms before going to court informing them that if they do not pay these papers will be served in court will force them into paying.  Remember your Fee's are recoverable and interest on any debts owed.

If they are not afraid of CCJ's they will listen when the baliff starts knocking afterall they are impartial and are working on behalf of the courts in your favour.

Good luck