[paulchambers]

Going to tackle my problem coffee stain tomorrow would it be wise to get the customer to sign a disclaimer bearing in mind i have a carpet to clean for her and if i should use a disclaimer what should i put on it   thanks

[gwrightson]

sorry paul cant helpm you with this one ,
but maybe i can help you get a little more work!!!
i read from your numerous posts, you are finding it a little slow , well i certainly hope it does get better for you , and im sure it will,
but how do you find time to get work , with the amount of time you are on here , just an observation, not a crititisism, surly you could be out delivering leaflets, or canvassing
it really could help
regards geoff

[paulchambers]

I leave in online as i'm on broadband i deliver leaflets everyday and sent over 300 letters in 4 months, Neil has a similar problem and only live about 10 miles away.

Its cornwall and the cornish minute the problem

[Paul_2]

Hi Paul

Disclaimers are not really worth a lot, because once you tackle the problem it becomes yours, until your client is happy.

One of the phrases I use is 'I will attempt to remove the stain/spot to the best of my ability without causing further damage to the carpet/upholstery'. The phrase should say it all, and providing you have prequalified everything and 'educated' the client before the clean, you won't have to make 'excuses' afterwards.

Good luck

Paul P

[neil 47]

It is cornwall paul but plenty of other cc companys are making a living around here if they c an do so can we,
we just have to work smart not hard.

            Neil

       COME ON !!!!

[strakercleaning]

Paul, My disclaimer is intended to put the client off from asking me to attempt spots/stains.
I know when a mark will not remove and why, THEY DO NOT.  
How do you tell someone NO in their own house. Give disclaimer to sign and see the attitude change
Email me and i will reply with a copy........it comes up too small if i paste it in here.( sales@strakercleaning.com)