I delivered a leaflet the other day to a house who was a cleaner for a guest house . The guest house where she worked had a bad coffee stain made last night, they have had a regular carpet cleaner for years but he wouldnt come and just do a stain, but i did , i now got her lounge to clean in sept and the guest house part of the house in march she has cancelled someone she has used for years so the moral of the story is keep your customers happy Paul (Sorry for taking your customer)