Sorry, but I just don't think that is adequate.
Products and pole comparisons are one thing, but a buyer may or may not happen to look at that. And what exactly does "bare pole" mean anyway? Thats a phrase you have just made up, i've never heard it before. Yet again dodging the issue I think, why not just say "weights quoted are without hose, brush and gooseneck"? The obvious reason is that anybody who saw that would think "well what use is that then" whereas if they dont know what "bare pole" means then they can be happily mislead.
But even now that it is on the page, i think you are missing the point.
Do you know anyone who uses a pole without the brush attached? Or without the hose? Of course not.
It would be like a car manufacturer giving the specifications of the car "without steering wheel" or "without engine" or something like that.
IMO the only reason a supplier would quote the weight of something without essential parts attached (and then not make it all that clear) is so that they can make it appear lighter than it actually is.
Why not just put the REAL weight on, rather than try to mislead?
You could simply have the three different weights for the three different goosenecks. Surely it can't be that difficult?
Sorry to rant, but this is one thing that really gets on my wick.
I'm glad to see you acknowledging this as a rant
From the outset of selling poles we have to tried to provide a level of clarity that was not present in the industry at the time. We have always quoted pole weights (whether our brands or competitors) as bare poles. Why? Because this is the only way of getting an accurate comparison of products. Brush/Gooseneck combos can weigh from 320g to 900g depending on the manufacturer or model. 'Approximate' weights are always quoted because particularly on larger poles the weight can vary by up to +/-200g depending the exact tolerances of the carbon sections as they come from the factory.
I do apologise for the oversight of not having this mentioned on the Super-Max page. It had previously been on a section in the SL-X and Super-Max pages, but this had been removed when trying to make the layout simpler. It was an error that it was not included, which is why I confidently referred to it as 'on the website' - It is now back on the website.
With regard to the phrase 'bare pole' it is a fairly common phrase and I would have thought readily understood by a majority of people. If I made it up then I made it up about 5 years ago. Other retailers now also use this phrase in this industry. I apologise though if you feel that this is a misleading phrase.
Fortunately for you I do not think that you are one of our clients so hopefully the situation has not impacted your work performance. If your friend feels that he has been mislead when purchasing this item then please get him to ring the Office or email me directly and I will arrange for the return of his pole and a full refund.
Even with this textual oversight they are still the lightest most compact telescopic WFP range in the world.