Hope this might help.... let me know:
Mike has tested the system and it seems to be working fine. All I can think of is that some people may not be typing the correct details in properly, or the the email address they are using to retrieve passwords is not in the system.
The sign up details are all added automatically to the log in system and I can't see any problems there.
If you could access the members area the first time logging in, then they should be able to do it again with the same log in details.
Or....
There may have been an interruption in the internet connection while trying to log in. (which could be anywhere)
Message from Mike:
I've updated the unsubscribe page to outline some of these problems. See here....
http://www.windowcleaningmagazine.co.uk/html/removesubscriber.html I've also updated the retrieve password page
http://www.windowcleaningmagazine.co.uk/cgi-bin/members/lostpass.cgi A note about the members area password retrieval system....
Lost passwords can be retrieved automatically.
The magazine newsletter mailing list uses email addresses for sending out emails and is not part of the members log in system. The same email addresse used to sign up to membership is added to the mailing list, but this does not affect the log in system, even if the email addresses have not been added correctly to the mailing list.
Early subscribers may have used two seperate email addresses for the membership sign up and the subscription list sign up, which might be causing a few problems if the member can't remember which one they used. The simplest solution would be for them to sign up again with a new username and password.
The email addresses used to sign up are now added to the mailing list using the same email address they signed up for membership with. If they are not receiving emails, whether for newsletter or password retrieval, it may simply be because the emails may be going to their spam folder. This might occasionally happen because it's being sent from an autoresponder.
