So got a phone call as driving to scotland and said i would tackle it when back. Ive been to see the customer this morning and wish i hadnt.
Basically this chap has full width of downstairs with patio windows. On the door there is quite a few scratches in clusters, so not just one scratch. They claim they didnt see it till 2 days later when sun was out, tho it was a week later when they first called me.
The pane in question is the 2nd one from the left (theres also 2 more panes of glass b4 that).
This is my brush
They think its the plastic or i got several pieces of grit in the brush at the time.
Now these windows are part of an extension with sloping roof and sky light windows. I explained that what they are thinking cant possible happen. For 1,i clean the upstairs windows first, followed by the skylights and then the patio from the far right to the left. So either all the windows are scratched or for some silly reason i dropped my brush in some grit, scrubbed about in it and then cleaned just that one window with it. It doesnt make sense!!
2nd, look at the brush and the gaps in between the bristles! I would have to be really clumsy to get alot of grit and big ish pieces stuck in there, surely??!!
3rd n final point, they have slate tiles as a patio so no grit or enough grit is there for me to drop the brush into to pick it up.
Yet hes going to get a glasd fitting company out to sort out but to investigate how its happened. So im gonna contact my insurance company to see where i stand from here.
But has anybody else come across this or this behaviour and what was the outcome?
