"Oh, I'm sorry, I forgot. Can we do it early in the new year?"
Yes we can, new price is
(original price +£50 cancellations fee for last times not in🤔 optional)
This is payable up front into my bank account via internet transfer
Once an appointment is made funds are non refundable unless 48 hrs notice is given.
(Maybe something in writing to be signed here Spruce).
Maybe something like this could be put into practice for non clients
i.e
Non window cleaning customers
Or messers as like to call them
I can think of another very good one syllable word too 🤭
I'm pretty easy going with my customers. This particular lady is retired and does volunteer work. She is lovely and always tips us, but she's with the fairies some of the time. That's the way she is.
We live in a small village and we always bump into our customers, whether its out walking the dog, at the petrol station or in the super market. So we are never aggressive in our business stance with people. A large portion of the village know me even although I have never met most of them. And they talk and gossip. Its our reputation at stake. It quite scary the number of customers who have approached me in the street I've never met before, calling me by name and asking for a window cleaning quote. My van isn't lettered either and never has been.
There is another cleaner in our area who is rather short with his customer's to the point of being brash. People know him as well and he isn't spoken of very favourably. He also has a high customer turn over. We don't.
This is why I try to be self sufficient. Window cleaning is one of those jobs you can do without anyone being at home. Gutter clearing isn't unless you can do it off ladders or have a gen set. For a 3000 watt vacuum cleaner you need a big gen set.
Personally, I getting too old to get involved with gutter clearing and conservatory roof cleans. Numerous windies in our area refuse to do those jobs for their customers. I'm asking why I should fill the gap.
I'm sure in some places you need to do as you suggest. Payment up front etc. but 99% of our customers are great. They are because they put up with me.
