[PWC LTD]

Hello,

Below is a few photos of a 650 litre delivery system which was fitted to a Peugeot Expert last week at Pure Freedom in Grimsby.

When we ordered this system we asked for it to be delivered to us on a pallet fully built up so we could just slide it off the pallet and get the local garage to bolt it down. We paid for the system in full over the phone, the price included a nut and bolt pack with chassis spreader plates and delivery on a pallet.

Unfortunately for us the local garage man was on hols in Italy so we asked Pure Freedom if they could fit us in for a fitting.

"Yes we can the courier hasn't collected it yet" Was the reply.

I asked how much would it be. Their reply was "We will just deduct the postage you have already paid, you just pay the balance"

Perfect I said. "Thanks for fitting us in".

After the fitting one of the lads collected the van and Pure Freedom called us for payment.

Guess how much?..............Keeping in mind that the pallet delivery cost and nut/bolt pack had already been deducted from this price, plus there are no outside van ports or any wiring for split charging.

Also nothing needed to be removed from the underside of the van to install the holding bolts plus the system had been installed over the plylining so no van floor painting was needed or ply lining to be removed.

The price I had to pay so they would release the van was..................£414.00!! So add back on the £40.00 pallet delivery charge and say £10.00 for the bolt pack. The total was £474.00!!!!

£474.00 to drill 11 holes and tighten up 11 nuts and bolts. This price did include three plastic pipe clips shown in the photos.

So that is £43.09 per bolt installed.

I did complain about  the outrageous price but the chap said that he would look at the time sheets, which I don't think he has done yet because they haven't been back in touch. No matter how much I protested about the high price they wouldn't lower the price or release the van before payment was made.

What a complete rip off. My local garage man wanted less than £100.00!! Why did he decide to sun himself in Italy.

I have been a customer of Pure Freedom for the last 4 years. They kitted out my first hot water van for a price of £7500.00

I can honestly say that I would never spend another penny with this company.

[robert mitchell]

did you not think to ask what the fitting price would be , before you let them do it?

[nathankaye]

did you not think to ask what the fitting price would be , before you let them do it?

I think that is the morale of the story.  Yes its pricey, but i would never hand over my keys to any mechanic or trade without knowing how much it will cost.

[PWC LTD]

Hello Gents,

I'm normally quite on the ball with these kind of things. I think I let my guard down because I have spent money with Pure Freedom since starting up. I just thought they would look after a loyal customer.

[Shrek]

did you not think to ask what the fitting price would be , before you let them do it?

I think that is the morale of the story.  Yes its pricey, but i would never hand over my keys to any mechanic or trade without knowing how much it will cost.

Totally agree Nathan - after paying £7500 for a system once , you went back again and expected it to be really cheap for some reason 

Who gets anything done these days without asking for a price - your in the wrong here not pure freedom

[chris turner]

I use a mobile mechanic for all my vehicle needs, he's excellent. Fitted my tank for £30, took him half hour.
Next month he's doing a major service on the van and car and changing all the pads and discs on the car, £600 all in, and done right on my doorstep so I can keep an eye on him

[Dave Willis]

My mechanic took ten minutes to fit my tank.



Mind you there were two bungee chords to stretch round.

[Dave Willis]

I had a Pure Freedom tank fitted, it took them all day to fit, don't know why because they dropped me off in the stunning town of Grimsby for the day. I walked back 'cos it was a dump and they were still fitting it in the afternoon.

[Don Kee]

My mechanic put it up on a ramp (with me in back to drill the holes) dropped the fuel tank, bolted it all in including spreaders and even let me have a few of their bolts as mine were quite long and would have been touching the fuel tank

Genuinley, when I asked how much, he laughed and said "I aint charging you for a poxy, easy job like that, next time come in with something challenging"

In fairness I get on with them really well but it took us half hour at best

[Dave Willis]

No prices anymore 

http://www.purefreedom.co.uk/water-fed-poles/fully-fitted-van-systems.html

[Plankton]

I asked how much would it be. Their reply was "We will just deduct the postage you have already paid, you just pay the balance"

1. That answer should have made you think twice!
2. Paying £7500.00 for a window cleaning system... And your astonished at £414.00?

[PWC LTD]

Pure Freedom = Pure Greed.

[Smurf]

Well they are not a charity after all now are they 
Still I would have wanted the full fitting price confirmed beforehand.

[PWC LTD]

343 views

[PWC LTD]

351

[Craig downey]

With Mark ups like that perhaps I will go for the x line trolley not the pure freedom one I was looking good at!

[colin bird]

I had a Pure Freedom tank fitted, it took them all day to fit, don't know why because they dropped me off in the stunning town of Grimsby for the day. I walked back 'cos it was a dump and they were still fitting it in the afternoon.

I also had a purefreedom system fitted,it took from 8.00 am until 2.30pm, two men working on fitting,this was the third system I have had fitted by purefreedom,I have found them to be a good company to deal with & very helpful,I personally have not found them to be expensive

[robert mitchell]

I asked how much would it be. Their reply was "We will just deduct the postage you have already paid, you just pay the balance"

1. That answer should have made you think twice!
2. Paying £7500.00 for a window cleaning system... And your astonished at £414.00?

£414 is half a conny roof to most people that post on here so sounds cheap to me!

[Paul Wisdom]

I asked how much would it be. Their reply was "We will just deduct the postage you have already paid, you just pay the balance"

1. That answer should have made you think twice!
2. Paying £7500.00 for a window cleaning system... And your astonished at £414.00?

£414 is half a conny roof to most people that post on here so sounds cheap to me!

[Rogue Trader]

I personally think that price is a littlw bit toppy but not that expensive really. I use my local mechanic who has done my vans properly and it always tajes him the best part of a day to do it properly. I give him £200 and he is a 1 man band. Pure freedom are a big(ish) company with big(ish) company expenses. You should have expected that sort of price imo

[easycleaner]

Another joke moan.
They fit you in quick, so you can get working quicker?
Did they move work around to fit you in? did you ask?
£414 - VAT = £345 - stainless bolts and plates = fitted right, ask anyone who has had a system fitted by Pure Freedom and it's a top job.
Mart

[PWC LTD]

I had already paid for the bolts and plates. Thanks for dragging this back to the top. PF will be well chuffed.

[Slash]

I had a system fitted by them a few years back,I paid a deposit on the day of ordering my system  and paid the balance when job was done,I thought fitting the system was part of the package.
Anyway I was quite chuffed  but  since then my mechanic used to take it out and put in a different van for as little as £200.00 

[dd]

I had a quote from a company that regularly post on this site to remove a diesel heater (originally fitted by Pure Freedom) and they wanted £415 incl VAT. I had to bring the vehicle to them.

I took it to my local garage who made a very neat job of removing the diesel heater and they charged me £60 incl VAT. It took them 1 hour.

Amazingly this was a saving of over £350.

[escorttdi]

I bought a 350 litre flat tank 3-4 weeks paid it same day -- friday..... said it would be delivered on tuesday, i foned on tuesday afternoon enquiring if tank was coming today as they said it would..... none in stock,  they would get one from there suppliers and send it straight from there....... why sell me one if they aint got one to sell me??
it arrived a few days later, got home to see a rather large bundel in garden.... i thoght to myself why aint they left it flat,   it was an upright tank.....  i phoned them up   lady all very apologetic  she would arrange courier to pick up upright tank and bring a flat one       i asked what i could claim for getting mucked about..... 10 pound of next order she said....... aint gona be another order   also never got a receipt with tank..... PATHETIC

[Smurf]

I bought a 350 litre flat tank 3-4 weeks paid it same day -- friday..... said it would be delivered on tuesday, i foned on tuesday afternoon enquiring if tank was coming today as they said it would..... none in stock,  they would get one from there suppliers and send it straight from there....... why sell me one if they aint got one to sell me??
it arrived a few days later, got home to see a rather large bundel in garden.... i thoght to myself why aint they left it flat,   it was an upright tank.....  i phoned them up   lady all very apologetic  she would arrange courier to pick up upright tank and bring a flat one       i asked what i could claim for getting mucked about..... 10 pound of next order she said....... aint gona be another order   also never got a receipt with tank..... PATHETIC

I think they call that drop shipping don't they 

[8weekly]

I bought a 350 litre flat tank 3-4 weeks paid it same day -- friday..... said it would be delivered on tuesday, i foned on tuesday afternoon enquiring if tank was coming today as they said it would..... none in stock,  they would get one from there suppliers and send it straight from there....... why sell me one if they aint got one to sell me??
it arrived a few days later, got home to see a rather large bundel in garden.... i thoght to myself why aint they left it flat,   it was an upright tank.....  i phoned them up   lady all very apologetic  she would arrange courier to pick up upright tank and bring a flat one       i asked what i could claim for getting mucked about..... 10 pound of next order she said....... aint gona be another order   also never got a receipt with tank..... PATHETIC

I think they call that drop shipping don't they 

I can't see anything wrong with drop shipping such large items. It makes sense for a retailer to do it that way.

[NWH]

I had a quote from a company that regularly post on this site to remove a diesel heater (originally fitted by Pure Freedom) and they wanted £415 incl VAT. I had to bring the vehicle to them.

I took it to my local garage who made a very neat job of removing the diesel heater and they charged me £60 incl VAT. It took them 1 hour.

Amazingly this was a saving of over £350.

If it's going into the vehicles fuel tank it's more involved if it's not its simpler,even if it's going into a onboard fuel source they would still need to drill through the floor of the van for the exhaust etc. The wiring in diesel heaters is not the complicated part it's the fitting they weigh a hell of a lot too to look at you wouldn't think it but they are heavy,if I was to fit one in a smaller van I would fit it in the center of the van coz of the weight I can't understand why pure freedom fit them just inside the side loading door on most vans the passenger side tyres front and rear won't last as long as they should do.

[dd]

It had a separate fuel tank so was a simple job. The £415 quote was to simply remove an Isothermal 1 (webasto) diesel unit originally fitted by PF. I did not want the heater reinstalled (waste of time, money and space in my experience)

I waited at my local garage while they did the job. It took 1 hour and they charged me £60 and did a very neat job.

If I were more practically inclined I might have done it myself.

[Dave Willis]

I had a quote from a company that regularly post on this site to remove a diesel heater (originally fitted by Pure Freedom) and they wanted £415 incl VAT. I had to bring the vehicle to them.

I took it to my local garage who made a very neat job of removing the diesel heater and they charged me £60 incl VAT. It took them 1 hour.

Amazingly this was a saving of over £350.

If it's going into the vehicles fuel tank it's more involved if it's not its simpler,even if it's going into a onboard fuel source they would still need to drill through the floor of the van for the exhaust etc. The wiring in diesel heaters is not the complicated part it's the fitting they weigh a hell of a lot too to look at you wouldn't think it but they are heavy,if I was to fit one in a smaller van I would fit it in the center of the van coz of the weight I can't understand why pure freedom fit them just inside the side loading door on most vans the passenger side tyres front and rear won't last as long as they should do.

Do you wear your tyres out on the drivers side then lardy?

[PWC LTD]

Over 1000 views. Wow!

[CleanClear]

Over 1000 views. Wow!

And you've deleted your account ? Strange thread this......

[Plankton]

Over 1000 views. Wow!

And you've deleted your account ? Strange thread this......

Even stranger that I've started looking at their site again.... Wishing I had a couple of grand to spare!

[dd]

Over 1000 views. Wow!

And you've deleted your account ? Strange thread this......

I thought PWCs' original post was quite a reasoned point, but all people on here want to do is rubbish him. Not surprised he deleted his account.