Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: Paul-kent on April 04, 2020, 05:39:25 pm
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Just to make the customers aware that i am still working at the moment and to let them know about payment/service changes plus to give them the option to suspend their services or cancel if the are having financial issues or are in the at risk group
Anyone else thinking of going this ?
I know i could lose work but i would rather lose work now than be working for free because customers have lost their jobs and can't pay
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its a bit late to be driving around now, what I do is post letter through letterbox before getting my gear out gives them a minute or two to decide then just carry on
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Lol a letter in the box is that wise at the moment,just get on and clean em.
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its a bit late to be driving around now, what I do is post letter through letterbox before getting my gear out gives them a minute or two to decide then just carry on
What does your letter say ???
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its a bit late to be driving around now, what I do is post letter through letterbox before getting my gear out gives them a minute or two to decide then just carry on
What does your letter say ???
“Prepare to be cleansed”
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Here's my letter ...
Page 1 is my letter - on headed notepaper; page 2 is the relevant government guidelines.
April 2020
Dear ________________________
I am writing to you re: Window Cleaning under current Coronavirus guidance and ask you to contact me by text/email on the above mobile number/email address.
When the Prime Minister announced the current “lockdown” I made the decision to stop working immediately and to evaluate whether my work should continue.
Later in the week several residential customers had contacted me and asked what I was doing as they would like their windows cleaned if possible.
Over the last 10 days Government guidelines seem clear (attached copy of the relevant section) and I have seen clips on TV of Scotland’s First Minister Nicola Sturgeon saying “gardeners and window cleaners should go to work” and on Monday evening at 8pm ITV did an interview of Coronavirus Q&A with one of its presenters asking the specific question “I am a self-employed window cleaner, should I get out to work?” and the answer came back that provided he maintained distance then he should do so and that people stuck at home might like clean windows to look out of.
However – despite the above I also see the overarching spirit of the guidelines and fully respect customers’ wishes in this regard and would not want them to feel pressure to have me on their property at this sensitive time.
I shall be working your area on Thursday the 2nd and Friday 3rd of April to clean the windows of customers who have asked me to call. I have planned to clean yours on one of these days but if you’d rather I did not then please text, phone or email me ASAP.
My plan of work is to wash hands, wear gloves, arrive, ring/knock and stand well back and start work. When finished I would put a slip in a fresh envelope in your letterbox. (For those few who do not use internet banking please feel free to send a cheque in the post or if you feel comfortable put it or cash of the right amount in an envelope on the doorstep after I arrive.)
At time of writing I have had no cold/flu like symptoms for at least four weeks.
Best wishes to you and your families and keep safe,
Malc Gold
This had attached to it page 2 below (government guidelines and both were in a window envelope stamped "from M Gold Window Cleaning" so the customers' handwritten name could be seen.
4. Going to work
As set out in the section on staying at home, you can travel for work purposes, but only where you cannot work from home.
With the exception of the organisations covered above in the section on closing certain businesses and venues, the government has not required any other businesses to close – indeed it is important for business to carry on.
Employers and employees should discuss their working arrangements, and employers should take every possible step to facilitate their employees working from home, including providing suitable IT and equipment to enable remote working.
Sometimes this will not be possible, as not everyone can work from home. Certain jobs require people to travel to, from and for their work – for instance if they operate machinery, work in construction or manufacturing, or are delivering front line services.
If you cannot work from home then you can still travel for work purposes, provided you are not showing coronavirus symptoms and neither you nor any of your household are self-isolating. This is consistent with advice from the Chief Medical Officer.
Employers who have people in their offices or onsite should ensure that employees are able to follow Public Health England guidelines including, where possible, maintaining a 2 metre distance from others, and washing their hands with soap and water often for at least 20 seconds (or using hand sanitiser gel if soap and water is not available).
Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be important to ensure that Public Health England guidelines, including maintaining a 2 metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.
As set out in the section on closing certain businesses and venues, the Government has published guidance on which organisations are covered by this requirement. Advice for employees of these organisations on employment and financial support is available at gov.uk/coronavirus.
At all times, workers should follow the guidance on self-isolation if they or anyone in their household shows symptoms.
(Paragraph 2 in red highlighted)
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Its so much easier having customers mobile numbers. Especially for all the times I have texted them to open the gate as I will be cleaning the windows the next day. All the time I have done so, its very rare that I have had a text asking to skip the clean.
Yet so many would state not to do this!! Amazing how simple it is to text the customer to explain if I am working or not working, rather than messing about with letters etc. So all those times, that people have mocked for supposedly making an easy situation complicated 😂😂😂😂 pays of nicely now. All my customers are up to date with my choices and I have the back up of them following my facebook page which is updated regularly.
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Half my customers wouldn’t know what facebook was 😮
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Windows cleaned this morning or tomorrow morning or within the hour that has done me fine in the past and over the last few weeks,you just have to say social distancing aware etc that book you’ve written is far far to much information that they already know,good at scaring people off though 🤣
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Windows cleaned this morning or tomorrow morning or within the hour that has done me fine in the past and over the last few weeks,you just have to say social distancing aware etc that book you’ve written is far far to much information that they already know,good at scaring people off though 🤣
Wrong. Why don't you ask how they were received instead of spouting off?
I have delivered it to 20 customers. 12 texted to say go ahead and 7 were happy for me to continue when I called. The one who said leave it was becoming a bad payer and I suspect she was looking to cancel anyway.
I have done them all over two days. One - a doctor said this in his return email and I quote ...
Hello Malcolm
We're quite happy for you to continue cleaning our windows, thanks.
I thought your letter was excellent and well thought through (and researched!)
(Name withheld)
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Hello Malcolm
We're quite happy for you to continue cleaning our windows, thanks.
I thought your letter was excellent and well thought through (and researched!)
(Name withheld)
[Griffin mode]How do you know it was a doctor if they withheld their name?[/Griffin mode]
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📖 📚 please read your windows have been cleaned 5 times since you started reading 🤣🤣🤣
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Hello Malcolm
We're quite happy for you to continue cleaning our windows, thanks.
I thought your letter was excellent and well thought through (and researched!)
(Name withheld)
[Griffin mode]How do you know it was a doctor if they withheld their name?[/Griffin mode]
Because he couldn't read his writing in his email.
And I notice that he was only 'quite' happy for Goldy to continue.
I'd dump him and replace him two consultants.
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I have posted on my fb page that I am closed for the lockdown period. Will be texting the next lot or emailing to let them know.
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I have posted on my fb page that I am closed for the lockdown period. Will be texting the next lot or emailing to let them know.
I have informed my customers via Facebook. I have had a number of customers not on fb (and some who are) contact me asking me if I could still call. I explained that due to the lockdown (and living with my wife and mother-in-law who are both high risk) I have to isolate too. I ascertained that they were happy for me to call to them once the restrictions are lifted and will inform them when I am back in business. No one has objected so far.
John
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People are skipping cleans but new enquires and walk ups are coming in too.
It's a mixed bag out there, one minute someones looking at you like you are a complete numpty for being out, next minute Joan from number 54 is dashing down the street in her dressing gown getting far too close begging you to clean her windows.
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Window Cleaning – COVID 19 UPDATE
I understand these are worrying times for us all , However after taking advice from the Government I have started back to work .
As and when regulations change in the coming Days/weeks I will update you with any changes to work.
As I see many people throughout the week I will be minimising my contact with people until this has passed. This means I will not be knocking on doors for payment, This measure is to protect all concerned.
I am asking all customers to either put there payment outside the door or pay contactless which will work through a window pane (ps I have tried it)
Or if you would prefer via bank Transfer during this time the details are
Name
sort
account
Using your first line of address as reference.
If you are happy to do this please could you text me your !st line of address to my mobile 0785 so I can use this to keep you informed in the future.
Stay Safe
Lawrence
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Depending How many customers you have
I would type up a generic letter and print it out, then get your wife to handwrite a personal message at the bottom, then sign your name ( I say your wife because the typical man has the handwriting of a 7yr old)
It could be just a simple sentence, "thinking of you in this difficult time, keep safe" or ‘hi Mrs jones, looking forward to seeing you when this Nasty mess is over"
This will give the letter a whole new personal look and score you brownie points :)
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Depending How many customers you have
I would type up a generic letter and print it out, then get your wife to handwrite a personal message at the bottom, then sign your name ( I say your wife because the typical man has the handwriting of a 7yr old)
It could be just a simple sentence, "thinking of you in this difficult time, keep safe" or ‘hi Mrs jones, looking forward to seeing you when this Nasty mess is over"
This will give the letter a whole new personal look and score you brownie points :)
But not with your wife (http://www.cleanitup.co.uk/smf/1586078841_grin[1].gif) .
I'm going to wait on Boris's next announcement and then decide what to do and how to do it.
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Depending How many customers you have
I would type up a generic letter and print it out, then get your wife to handwrite a personal message at the bottom, then sign your name ( I say your wife because the typical man has the handwriting of a 7yr old)
It could be just a simple sentence, "thinking of you in this difficult time, keep safe" or ‘hi Mrs jones, looking forward to seeing you when this Nasty mess is over"
This will give the letter a whole new personal look and score you brownie points :)
The current situation is stressful enough and now I've got to get married as well :o :o
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Here's my letter ...
Page 1 is my letter - on headed notepaper; page 2 is the relevant government guidelines.
April 2020
Dear ________________________
I am writing to you re: Window Cleaning under current Coronavirus guidance and ask you to contact me by text/email on the above mobile number/email address.
When the Prime Minister announced the current “lockdown” I made the decision to stop working immediately and to evaluate whether my work should continue.
Later in the week several residential customers had contacted me and asked what I was doing as they would like their windows cleaned if possible.
Over the last 10 days Government guidelines seem clear (attached copy of the relevant section) and I have seen clips on TV of Scotland’s First Minister Nicola Sturgeon saying “gardeners and window cleaners should go to work” and on Monday evening at 8pm ITV did an interview of Coronavirus Q&A with one of its presenters asking the specific question “I am a self-employed window cleaner, should I get out to work?” and the answer came back that provided he maintained distance then he should do so and that people stuck at home might like clean windows to look out of.
However – despite the above I also see the overarching spirit of the guidelines and fully respect customers’ wishes in this regard and would not want them to feel pressure to have me on their property at this sensitive time.
I shall be working your area on Thursday the 2nd and Friday 3rd of April to clean the windows of customers who have asked me to call. I have planned to clean yours on one of these days but if you’d rather I did not then please text, phone or email me ASAP.
My plan of work is to wash hands, wear gloves, arrive, ring/knock and stand well back and start work. When finished I would put a slip in a fresh envelope in your letterbox. (For those few who do not use internet banking please feel free to send a cheque in the post or if you feel comfortable put it or cash of the right amount in an envelope on the doorstep after I arrive.)
At time of writing I have had no cold/flu like symptoms for at least four weeks.
Best wishes to you and your families and keep safe,
Malc Gold
This had attached to it page 2 below (government guidelines and both were in a window envelope stamped "from M Gold Window Cleaning" so the customers' handwritten name could be seen.
4. Going to work
As set out in the section on staying at home, you can travel for work purposes, but only where you cannot work from home.
With the exception of the organisations covered above in the section on closing certain businesses and venues, the government has not required any other businesses to close – indeed it is important for business to carry on.
Employers and employees should discuss their working arrangements, and employers should take every possible step to facilitate their employees working from home, including providing suitable IT and equipment to enable remote working.
Sometimes this will not be possible, as not everyone can work from home. Certain jobs require people to travel to, from and for their work – for instance if they operate machinery, work in construction or manufacturing, or are delivering front line services.
If you cannot work from home then you can still travel for work purposes, provided you are not showing coronavirus symptoms and neither you nor any of your household are self-isolating. This is consistent with advice from the Chief Medical Officer.
Employers who have people in their offices or onsite should ensure that employees are able to follow Public Health England guidelines including, where possible, maintaining a 2 metre distance from others, and washing their hands with soap and water often for at least 20 seconds (or using hand sanitiser gel if soap and water is not available).
Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms. Again, it will be important to ensure that Public Health England guidelines, including maintaining a 2 metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.
As set out in the section on closing certain businesses and venues, the Government has published guidance on which organisations are covered by this requirement. Advice for employees of these organisations on employment and financial support is available at gov.uk/coronavirus.
At all times, workers should follow the guidance on self-isolation if they or anyone in their household shows symptoms.
(Paragraph 2 in red highlighted)
Far too long winded.
If you feel you have to justify yourself to that extent, you should just stay home.
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Well done DD. ::)roll
Another one who hasn't read the results of using it which is that 95% of recipients have been happy for me to clean and a doctor customer has expressed the view that the letter was good.
It's printed out on two pieces of A4 and hand delivered. It works (for me).
But thank you for telling me I should stay at home due to my writing a far too long winded letter. But while you are opining such I am out there working responsibly.
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Well done DD. ::)roll
Another one who hasn't read the results of using it which is that 95% of recipients have been happy for me to clean and a doctor customer has expressed the view that the letter was good.
It's printed out on two pieces of A4 and hand delivered. It works (for me).
But thank you for telling me I should stay at home due to my writing a far too long winded letter. But while you are opining such I am out there working responsibly.
What are you measuring these results against ? I'm not sure if its because I'm getting sick of hearing the same stuff over and over that made me stop reading your letter about half way through or would your letter still seem long winded and boring if this wasn't the case, either way I suspect most of them will have been binned and not read, I could see a doctor checking it out though.
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I'd rather be effective than right, Dry.
Well the fact that 12 of 20 texted/emailed me to say go ahead and one emailed to say don't shows me that most weren't "binned" before reading. When I then called on the remaining 7 most of them thanked me for my letter and all said carry on cleaning.
Don't forget these (mainly elderly or at least 70 plus) people have time on their hands and might like the novelty of actually (gasp) getting a "real" letter.
The OP asked if anyone had written letters. I had. I responded. Hopefully he and others found it helpful.
Some including you felt the need to express your views that it was too long winded etc. And so I have answered those views in a thorough (and too long winded for some) way to show how the letter was effective.
Horses for courses.
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I have found around 90% of my customers have been happy for me to clean without using a letter, Three have been GPs (retired) and another a senior nurse - all of whom were very understanding.
If you want to give your customers a long letter OK. I am sure your business will succeed either way.
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Well done DD. ::)roll
Another one who hasn't read the results of using it which is that 95% of recipients have been happy for me to clean and a doctor customer has expressed the view that the letter was good.
It's printed out on two pieces of A4 and hand delivered. It works (for me).
But thank you for telling me I should stay at home due to my writing a far too long winded letter. But while you are opining such I am out there working responsibly.
What are you measuring these results against ? I'm not sure if its because I'm getting sick of hearing the same stuff over and over that made me stop reading your letter about half way through or would your letter still seem long winded and boring if this wasn't the case, either way I suspect most of them will have been binned and not read, I could see a doctor checking it out though.
I chose not to read the letter because I was worried I would accidentally gnaw off a finger.
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By the time they have read the letter I would have cleaned the house and packed up and left...
What a lot of effort.. just go work and stop fretting so much..
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By the time they have read the letter I would have cleaned the house and packed up and left...
What a lot of effort.. just go work and stop fretting so much..
I'm sure it would have taken you a lot of effort Koops. Me, not so much. ;)
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Well done DD. ::)roll
Another one who hasn't read the results of using it which is that 95% of recipients have been happy for me to clean and a doctor customer has expressed the view that the letter was good.
It's printed out on two pieces of A4 and hand delivered. It works (for me).
But thank you for telling me I should stay at home due to my writing a far too long winded letter. But while you are opining such I am out there working responsibly.
What are you measuring these results against ? I'm not sure if its because I'm getting sick of hearing the same stuff over and over that made me stop reading your letter about half way through or would your letter still seem long winded and boring if this wasn't the case, either way I suspect most of them will have been binned and not read, I could see a doctor checking it out though.
I chose not to read the letter because I was worried I would accidentally gnaw off a finger.
You worry too much. But look on the bright side, it's always good to have enough fingers to pick your nose with.
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I didn't realize you knew me that well!