They don't practice what they preach, or at least different parts don't sing from the same hymn sheet. Or is customer service just for us little guys.
Was watching dragons den last night and they were ripping some guy to shreds on how if you keep people waiting when you ring a call centre you will go out of business. Don't see that happening to British Gas, Sky, Vodafone etc.
Sign up to Chris Cardell's marketing freebee and boy do you see someone putting their strategies into action. on you!
