Hi Everyone,
I am afraid I am going to have to side with John on this one.
You should call them back and if they are abusive, kindly tell them you cannot rectify their problem whilst they are talking to you like that.
I do agree two days later is a bit late, however, they may not have inspected the car straight away, even though they should have.
With being a new business, you need all the verbal recommendations possible as negatives will spread faster then positives.
Hope this helps
Andrew
Y
Hi
Yes I do see the valid points of the above two posts.
However it was the husband who booked, checked and paid for the valet - I don't do sign off sheets, but I always get the customer to check the vehicle before paying me.
[ put into a corporate setting.
1 director calls, books, provides purchase order, checks work and authorises payment
Director number 2- who you've never met- then rings up screaming down the phone to your voicemail on a sunday..... ]
I'll sleep on whether i ring MY client up - him...
Thanks Chaps(esses)