Roger,
are you still doing those shops you 'poached'; sorry; took from Simon G?
Yes Tosh I am.
I'll admit to that, because I was approached by a dissatisfied customer. 
What I didn't do is stroll into his shops saying I can do it better and he's no good for them.
That's the difference.
Rog.
Good point Rog,
I guess they were disatisfied with the standard of cleaning. But as we all know there's more to a clean window than 'a clean window'.
There's rules, regulations, and liability; particularly with commercial properties. Some companies, I believe, now have a complete ladder ban.
However, I would never ever poach work from a window cleaner who I
knew and liked. No matter which tools he used, how much he charged, or what standard of work he did. Remember, I was asked to quote for one of your jobs (The Bridge Inn) which I never did; even though I would've liked the account.
Also, about a year ago I was approached by two customers who wanted me to clean their windows because they didn't like them cleaned with a WFP. I refused and said they should complain to their current window cleaner in the first instance. I also explained how the pure water works to them.
I assumed it was our Ian_Giles. I warned him off; but it wasn't him.
So I called back and took the accounts.
Nor would I undercut to get work. That's for mugs and doesn't help anyone.
Everything else is fair game. In the Spring, I will be sending a version of Sarah's letter to various commercial accounts. I'll also leaflet and canvass some residential areas; pushing WFP. (None of them yours though; no worries, mate).
If a full time ladder-user who didn't know me 'poached' one of my accounts, then it's 'tough-titty' on me; no hard feelings. It's the same vise-versa too.
