[Marc Stock]

Picked up a very exclusive car dealership in Brooklands been doing them a while now with no real issues they seem very happy so far with the quality of work. Just received a rather strange email from the office manager asking if next time i could clean them the old fashioned way next time as they don't think that they are being cleaned as best as they could be.

Now I already do the showroom traditional,  as I do understand that wfp would be stupid to use on showroom windows. But they have a canopy which I do with wfp which obstructs a windows on the 1st floor which was never cleaned before which is done with wfp and all the top floor glass with water fed poles. Now I have been cleaning for 11 years and these windows look fine when done with wfp as I do all the insides as well. 

I think someone has expressed an opinion  in the office something like ' our new guy uses that pole thingy' and someone else has said ' lazy bugger get him to climb up a ladder and do it the proper way like the showroom windows'

I get so fed up with the perception  of people sometimes I responded that I already do showroom windows trad and the wfp is used for health and safety reasons and the canopy is cleaned along with the sinage.  I don't know what to do sometimes I wonder why I bother with these customers.  Any suggestions?

[Don Kee]

Dear Mr showroom 'big timer'

Thank you for your email, we appreciate when customers show an interest in our methods of carrying out our work

Unfortunately, due to health and safety we will be unable to clean your hard access signage & canopy with the 'traditional' methods.

As i'm sure you're well aware, if an accident were to occur you would be liable as well as myself and we feel we have a responsibility to our customers.

As well as the health & safety ramifications, i would be unable to clean the signage and canopy this way, as a mop & blade are just not the appropriate methods to clean these surfaces.

I'm assuming that the windows are up to our usual great standards with the pole system, so i am surprised that this request had come to my attention, (unless one of your busy body employee's, with their extensive knowledge of the field have an issue )but please dont hesitate to let me know if this is not the case...

I'm sure you wouldn't tell your car valeter how to valet your vehicles you have for sale, and i wouldn't dream of telling you how to sell your extortionately priced vehicles, so i will assume this matter closed unless i here from you again.

Regards

Your name


Any good for you..?

 

[ChumBucket]

Put the ball back in his court and ask him to point out exactly what he means by his comments. Ask him to explain & to show you what he is referring to. Then go on to explain that to revert back to traditional methods on the lower levels would incur a price increase of ? for the additional labour time this would create, make this price increase significant to ensure you come out as the winner regardless.

[lal]

Dear Mr showroom 'big timer'

Thank you for your email, we appreciate when customers show an interest in our methods of carrying out our work

Unfortunately, due to health and safety we will be unable to clean your hard access signage & canopy with the 'traditional' methods.

As i'm sure you're well aware, if an accident were to occur you would be liable as well as myself and we feel we have a responsibility to our customers.

As well as the health & safety ramifications, i would be unable to clean the signage and canopy as a mop & blade are just not the appropriate methods to clean these surfaces.

I'm assuming that the windows are up to our usual great standards with the pole system, so i am surprised that this request had come to my attention, unless one of your busy body employee's, with their extensive knowledge of the field have an issue but please dont hesitate to let me know if this is not the case...

I'm sure you wouldn't tell your car valter how to valet your vehicles you have for sale, and i wouldn't dream of telling you how to sell your extortionatley priced vehicles, so i will assume this matter closed unless i here from you again.

Regards

Your name


Any good for you..?

 Love it.
Lal

[lal]

Put the ball back in his court and ask him to point out exactly what he means by his comments. Ask him to explain & to show you what he is referring to. Then go on to explain that to revert back to traditional methods on the lower levels would incur a price increase of ? for the additional labour time this would create, make this price increase significant to ensure you come out as the winner regardless.
 
Good post
Lal

[Shane sharples]

Dear Mr showroom 'big timer'

Thank you for your email, we appreciate when customers show an interest in our methods of carrying out our work

Unfortunately, due to health and safety we will be unable to clean your hard access signage & canopy with the 'traditional' methods.

As i'm sure you're well aware, if an accident were to occur you would be liable as well as myself and we feel we have a responsibility to our customers.

As well as the health & safety ramifications, i would be unable to clean the signage and canopy as a mop & blade are just not the appropriate methods to clean these surfaces.

I'm assuming that the windows are up to our usual great standards with the pole system, so i am surprised that this request had come to my attention, unless one of your busy body employee's, with their extensive knowledge of the field have an issue but please dont hesitate to let me know if this is not the case...

I'm sure you wouldn't tell your car valter how to valet your vehicles you have for sale, and i wouldn't dream of telling you how to sell your extortionatley priced vehicles, so i will assume this matter closed unless i here from you again.

Regards

Your name


Any good for you..?

 

Awesome reply, I'm gonna have to save that one for future reference lol 

[AuRavelling79]

Dear Mr showroom 'big timer'

Thank you for your email, we appreciate when customers show an interest in our methods of carrying out our work

Unfortunately, due to health and safety we will be unable to clean your hard access signage & canopy with the 'traditional' methods.

As i'm sure you're well aware, if an accident were to occur you would be liable as well as myself and we feel we have a responsibility to our customers.

As well as the health & safety ramifications, i would be unable to clean the signage and canopy this way, as a mop & blade are just not the appropriate methods to clean these surfaces.

I'm assuming that the windows are up to our usual great standards with the pole system, so i am surprised that this request had come to my attention, (unless one of your busy body employee's, with their extensive knowledge of the field have an issue )but please dont hesitate to let me know if this is not the case...

I'm sure you wouldn't tell your car valeter how to valet your vehicles you have for sale, and i wouldn't dream of telling you how to sell your extortionately priced vehicles, so i will assume this matter closed unless i here from you again.

Regards

Your name


Any good for you..?

 

Class!

[Rich Wilts]

Email the office manager suggesting that you'll be popping round later to discuss their issues.


Watch him retreat into something along the lines of "Oh, I was only asking really, someone in the office mentioned about it, I think they've had a strange expereince with their window cleaner, no no, we're perfectly happy with you. See you in two weeks?"

He'll be walking away thinking, muttering and mumbling to himself  "Why the feck did I do that?" Trying to blame the pricks upstairs in the office won't cut it, it was you that emailed the window cleaner. 

You're working relationship with them will never be the same again

[Clever Forum Name]

Interesting. I have had the opposite. I have had to convert some car show rooms we do to wfp as we cleans the boss's house with wfp.

I use vision though. So maybe that's why.

[ChumBucket]

Interesting. I have had the opposite. I have had to convert some car show rooms we do to wfp as we cleans the boss's house with wfp.

I use vision though. So maybe that's why.

I can 100% guarantee you that Vision has nothing to do with it, only a fool could think otherwise!

[Bungle]

Interesting. I have had the opposite. I have had to convert some car show rooms we do to wfp as we cleans the boss's house with wfp.

I use vision though. So maybe that's why.

I can 100% guarantee you that Vision has nothing to do with it, only a fool could think otherwise!

 

[Small but perfectley formed]

Why not ask if they have a chimney you can get a lad to climb inside and clean it the old fashioned way

[simon knight]

They might of course just say "Fine we'll use somebody else". Depends on how much you value their biz.

[Clever Forum Name]

Interesting. I have had the opposite. I have had to convert some car show rooms we do to wfp as we cleans the boss's house with wfp.

I use vision though. So maybe that's why.

I can 100% guarantee you that Vision has nothing to do with it, only a fool could think otherwise!

Knew someone would bite.

[NWH]

By the sounds of it if you don't do it traditionally you'll lose it,you need to look and see if you need the job before you reply coz I can see him saying if you won't do it the old fashioned way so to speak we will get someone else

[Marc Stock]

By the sounds of it if you don't do it traditionally you'll lose it,you need to look and see if you need the job before you reply coz I can see him saying if you won't do it the old fashioned way so to speak we will get someone else

yeah I'm not really that bothered if I loose it. It's nice to have of course and I never like loosing work, but I'm not going to be devastated if it goes. 

[Soupy]

Dear Mr car salesman sir,

Following my risk assessment for cleaning windows at your showroom it was deemed that the safest, reasonably practicable method, was the use of the water fed pole system. Unfortunately if I were to clean them using a 'traditional method' I would be in breach of my own (and I'm sure your) health and safety policy.

In my xx years of experience within the industry I have found the water fed pole system, in general, to clean windows to a higher standard than 'traditional methods'.

If ever there is an issue with the quality of workmanship, be sure and let me know immediately and I will be only too happy to rectify it for you.

Many thanks

[lal]

Dear Mr car salesman sir,

Following my risk assessment for cleaning windows at your showroom it was deemed that the safest, reasonably practicable method, was the use of the water fed pole system. Unfortunately if I were to clean them using a 'traditional method' I would be in breach of my own (and I'm sure your) health and safety policy.

In my xx years of experience within the industry I have found the water fed pole system, in general, to clean windows to a higher standard than 'traditional methods'.

If ever there is an issue with the quality of workmanship, be sure and let me know immediately and I will be only too happy to rectify it for you.

Many thanks

 Good Diplomatic post
 Lal

[Walter Mitty]

Just email them the link in the very next thread to this.
It will say everything for you.

http://www.cleanitup.co.uk/smf/index.php?topic=196111.msg0#new

[dazmond]

Dear Mr car salesman sir,

Following my risk assessment for cleaning windows at your showroom it was deemed that the safest, reasonably practicable method, was the use of the water fed pole system. Unfortunately if I were to clean them using a 'traditional method' I would be in breach of my own (and I'm sure your) health and safety policy.

In my xx years of experience within the industry I have found the water fed pole system, in general, to clean windows to a higher standard than 'traditional methods'.

If ever there is an issue with the quality of workmanship, be sure and let me know immediately and I will be only too happy to rectify it for you.

Many thanks

thats a great email to send him!

me personally would send him this and under no circumstances use traditional methods if dangerous

[robbo333]

In future, get a few empty spray bottles from Wilko etc £1 each.
Tell them how fantastic de-ionised water is and how great it is for car windows. Each time you go back just fill up their bottles for free (as part of your service). They'll use it to clean their cars and think it's great. All of a sudden you've changed their perception of what you are doing. Works for me 

[Walter Mitty]

I lost one today as well due to not doing it the old fashioned way.
That hasn't happened in a very long time - at least if it has, they weren't up front about it.
It was a £20 house.
I will not compromise on this issue.
I'll go up on a flat roof if there's no other way - so long as it's safe - but I will no longer work off a ladder.
Apparently the person rated my well-being as less important than some cobwebs.  Personally I think that was an excuse but I'm not going to argue about it in case she changes her mind .

[Walter Mitty]

As far as Marc Stock (the OP) is concerned, maybe the best answer would be to get hold of an old piee of leather and give them a quick wipe .
"How old-fashioned would you like it sir?"

[capn sparkle]

As far as Marc Stock (the OP) is concerned, maybe the best answer would be to get hold of an old piee of leather and give them a quick wipe .
"How old-fashioned would you like it sir?"

Yeah mebbe turn up with 5ltrs of vinegar and some manky copies of the Daily Mail under your arm..... "Might wiff a bit to start with guvner - be fine in a couple of hours tho" .

Big smile.

Flounce towards their expensive looking offices.

Turn the whole place into a fecking chippie.

[Marc Stock]

Well it turned out that the issue was just one window. Right next to a tree. The polen from the tree would shed all over the window after the clean. So they put some translucent plastic on the inside of that window to reduce the effect. Apart from that they are happy with the cleaning so that turned out ok.

Sorry for late update work has been very busy.