[Suffolkcleaners]

Hi guys,

I know we have been here before but wanted some advice. I’ve got an existing customer (very very wealthy older woman). From day 1 she has always been quite abrupt and had that “self entitlement attitude”. However always paid fairly promptly.

Over two weeks ago she asked me to clean the windows of her decent size detached (soon to be rented/other property). She basically wanted it done the next day. I politely said I just needed more notice and I would really struggle to fit in during that week but I would do if I can. She wouldn’t really take No as an answer and kept saying “well if you can as the house has viewings etc”.  I then came back to her and was honest and said you might be best if you need it done this week to find someone else. It’s completely out of area for me to come back “ Her response again “Please if you can” so I reiterated I will try my best but have to charge accordingly if I do” She didn’t respond to this.

So me being me trying to be nice. A few days later I put a few jobs back and turned up and cleaned her rental property (thinking she would be very very grateful etc). I charged £65 as I had to come out the way and they were FILTHY!!

I then send her this message…

“Morning. I've gone out my way to clean **** House for you. The charge is £65.00 as they were particularly dirty and I've cleaned the frames and glass which desperately needed it!

If you need an invoice let me know and I can email you one if you send me your email,otherwise it's the same account you usually transfer ******street to.

Thank you Kindly.

Her response…

Good afternoon I am very grateful that you have cleaned the windows at ****House today, however, I feel that the price is somewhat excessive and had not received any quote prior to authorising the work. I consider £50.00 would be more appropriate. Please email invoice to office@*****.com”

My response bearing in mind how self entitled she comes across and absolutely loaded (and I mean loaded)

Hi. I can not accept that. I have specifically gone out the way and come to *******and done this as a huge favour for an existing customer. Plus the windows were absolutely filthy. I feel the price reflects the mentioned above and my self worth for making this effort for you.

I have had to cancel two jobs today as a result as I just didn't have the capacity to clean yours this week but wanted to keep an existing customer happy.

Whilst I of course can not force you to pay the whole £65 I will be invoicing for this amount.

I do appreciate the price wasn't agreed but I did advise I would charge accordingly. Thank you for understanding.

Regards


Two weeks later and no payment. Sent a payment reminder yesterday and no response. Would you bother chasing again? I know if you scrutinise the transcript maybe where I have no leg to stand on is no actual price was agreed BUT I really did go out my way.

Any advice? I don’t know if I’ve got the energy to chase and I honestly believe she is the type who would get off on me having to chase and for her to have the last word etc etc. Quite a narcissistic type person/attitude.
 Would would you guys do?

Thanks in advance

[Suffolkcleaners]

Ps I know I have no leg to stand on as I didn’t agree a price but I didn’t have the time to go back and quote (another out of the way journey). To then await a response to then go back again (another journey).

So I perhaps wrongly assumed by me turning up at her empty property she would be over the moon and not question £65. I mean come on we are talking £15 difference to what she thinks she should pay me.

My hunch is a letter wouldn’t do any good and she has so much money she would probably just laugh at me if I threatened small claims etc.

Is this one to let go and learn from? Or continue chasing and sending reminders? If anyone has a really good template or a way I could word a further reminder that would be cool. Thanks 🤩

[DJW]

Depends, how much do you charge for her main house? If you charged more than her presumably larger property, she probably thinks you are taking the p in her eyes.
Could also depend on wether you want to keep her as a customer?

[Suffolkcleaners]

She has a very nice detached house but I only do the front only due to the design and no back access (but a large front only). I charge £28.00 every 8 weeks. Based on that I don’t see just over double for her other large detached house (front and back) and a one off/filthy windows etc as too bad at all.

I also text her every 8 weeks as she has sash windows with individual panes and she needs to close any that might be open. I text every time without fail and never get a “thank you” or even an acknowledgement of my text message.

To be honest she is borderline rude and self entitled. She clearly wants the last laugh here. I know it sounds paranoid but I’m a good judge of person and she is definitely not a nice person. Perhaps something happened in her life to make her like that. I don’t know

[james peters]

These type of people frustrate me ....
I think in this situation , right from the start of her response, I would have accepted the offer of £50 to get damage limitation.
I would then block her and never go back.

something similar happened to me on a pressure wash job for a customer I have had for about 15 years.   I had forgotten to put his table and chairs back in place . I offered to put it right , but he wouldnt let me , and instead he said he wasnt paying the full amount. ( he is a well to do snobby doctor )  you know the type?

A few weeks went by, and still no payment. £350
I sent him a text along the lines of .... please pay the agreed amount.   I f money is not recieved by xx I will pass it over to  debt recovery .
money was in my account later that day.

He is now blocked and binned .   
this was in december , and he has already been replaced.

[Suffolkcleaners]

Ps no I have no intention of keeping her as a customer. I’m going to dump her and if she doesn’t pay send her a final message or maybe best to just not turn up again.

I do some down the road from her (I have to park on double yellows but all fine as the traffic wardens never go there and I’m not there long). One of the customers asked me to ask this customer if she would mind if I could park in her drive whilst I clean hers too and she would then give her a bottle of wine.

Yes the other customer could have asked herself but I think she just didn’t want me getting a ticket. Anyway I put this across to the (non paying  customer) and she wasn’t happy about me parking in her drive unless I was cleaning hers. So ever since then I have to park on double yellows and on edge of getting a ticket. It’s utterly ridiculous and shows the type of character she is.

Whatever happens though I’m dumping her as feel totally disrespected after going out the way for her.

[Suffolkcleaners]

These type of people frustrate me ....
I think in this situation , right from the start of her response, I would have accepted the offer of £50 to get damage limitation.
I would then block her and never go back.

something similar happened to me on a pressure wash job for a customer I have had for about 15 years.   I had forgotten to put his table and chairs back in place . I offered to put it right , but he wouldnt let me , and instead he said he wasnt paying the full amount. ( he is a well to do snobby doctor )  you know the type?

A few weeks went by, and still no payment. £350
I sent him a text along the lines of .... please pay the agreed amount.   I f money is not recieved by xx I will pass it over to  debt recovery .
money was in my account later that day.

He is now blocked and binned .   
this was in december , and he has already been replaced.

I did consider that James but I chatted to my Mrs and we both agreed that if I backed down and acccepted £50 it wouldn’t have made me look professional and it would have come across like I was overcharging in the first place. But too late now I would look desperate if I now accepted £50.

[Suffolkcleaners]

I’m glad the debt recovery thing worked for you James

I  thought about it but if she calls my bluff what am I really going to do? I will look an idiot. I wouldn’t stand a chance threatening small claims etc as no price agreed. It may well work and suddenly I get payment but my gut is she would call my bluff and let me take it to the so called next step.

[matty72]

Get your £50, knock her door and chat professionally and nicely, this is hard to do face to face, well I find it difficult anyway, she is out of order, people like her don't care, there isn't that many of them but they are out there, get your £50 be nice and dump her and hopefully karma will catch up with her.

[PHILIP HARDY]

Take the Fifty, never go back to the original house, don't tell her you have taken her off the list and don't block her, as you will get some amusement out of her messages asking when you are due again, Everyone gets PITA custies, it's in your control whether you keep them or not !!

[Suffolkcleaners]

So you’re saying message back and say “ok Mrs **** I will accept the £50” and then just dump her? It just comes across desperate/unprofessional don’t you think? Having said that it looks like it’s either that or let it go. I’m thinking the latter as crazy as it sounds as I’ve got too much pride to now change it to £50. On the other hand a part of me wants to send her a stinking message saying how entitled she is and I’m glad to be rid of such a narcissistic witch but that might not be wise 

[Suffolkcleaners]

Get your £50, knock her door and chat professionally and nicely, this is hard to do face to face, well I find it difficult anyway, she is out of order, people like her don't care, there isn't that many of them but they are out there, get your £50 be nice and dump her and hopefully karma will catch up with her.

I’m not sure I could matty. I don’t want to lose my temper and come across unprofessional. I think things have built up  with her ungrateful attitude and her general attitude over the years. I really hope karma does come her way but it prob won’t with these sorts of people and I don’t want to become bitter myself.

[Suffolkcleaners]

Plus she will prob dump me and get in there first anyway. That’s my gut feeling

[Smudger]

It’s bit late now but any work like this is paid for in advance.

It desnt really matter about a ‘quote’ or agreement to price she has instructed you to clean - it’s a reasonable charge it should be paid

Whether it’s worth chasing is up to you - get what you can chalk it do n to experience and don’t be so nice in the future

[Suffolkcleaners]

The only other thing that has just come to mind is I could word it in a way where I send another reminder and just say “please can you make the payment and if you’re only going to pay £50 I can’t control that but please make payment anyway as I need to be paid as a small business and baby to support etc etc”

Something to that effect (well maybe not the baby comment albeit true). But it kind of says I will accept £50 without accepting it if that makes sense?

[Suffolkcleaners]

It’s bit late now but any work like this is paid for in advance.

It desnt really matter about a ‘quote’ or agreement to price she has instructed you to clean - it’s a reasonable charge it should be paid

Whether it’s worth chasing is up to you - get what you can chalk it do n to experience and don’t be so nice in the future

I totally agree. I shouldn’t have done it in the first place and stuck to my guns!

[deeege]

Take the £50, block and forget she even exists. Life’s too short to spend worrying about £15 and rude people.

[james peters]

she probably does this to a lot of trades people ..... good god , imagine having to do a high ticket job  for her like fitting a kitchen?
she has probably put some tradesmen through hell.

shes probably menopausel, and in need of s*x 

[Suffolkcleaners]

she probably does this to a lot of trades people ..... good god , imagine having to do a high ticket job  for her like fitting a kitchen?
she has probably put some tradesmen through hell.

shes probably menopausel, and in need of s*x 

Brill. Love this hahaha 🤣

[Ascjim]

ALWAYS quote and get approval before doing any job, ever. Google maps is your friend.

[lal]

These type of people frustrate me ....
I think in this situation , right from the start of her response, I would have accepted the offer of £50 to get damage limitation.
I would then block her and never go back.

something similar happened to me on a pressure wash job for a customer I have had for about 15 years.   I had forgotten to put his table and chairs back in place . I offered to put it right , but he wouldnt let me , and instead he said he wasnt paying the full amount. ( he is a well to do snobby doctor )  you know the type?

A few weeks went by, and still no payment. £350
I sent him a text along the lines of .... please pay the agreed amount.   I f money is not recieved by xx I will pass it over to  debt recovery .
money was in my account later that day.

He is now blocked and binned .   
this was in december , and he has already been replaced.

I did consider that James but I chatted to my Mrs and we both agreed that if I backed down and acccepted £50 it wouldn’t have made me look professional and it would have come across like I was overcharging in the first place. But too late now I would look desperate if I now accepted £50.

I would swallow my pride, send her a sweet talking message, saying something on the lines, you are correct we didn't agree a price,
so i will happily accept £50 for the job done, and hope we can move on from this,  then you can Dump her once you get paid,
better to get £50 then F/all, as you would come out the loser not her. Good luck, what ever you decide to do. 👍

[dazmond]

It's your own fault....you should always agree a price first....

Personally I don't do one offs so wouldn't have taken the job on in the first place

[Stoots]

I would have reluctantly accepted the £50 and put it down as a lesson learned to never do a job without agreeing a price first.

Not that I wouldn't have been annoyed but 50 quid is better than zero and I'm not sure what Leg you would have to stand on to get the full amount.

Maybe take the 50 quid and go egg the windows? Or is that too petty 

[windowswashed]

Never ever go out of your way for these type of people in a rush, never worth it at the expense of reliable regulars.
Biggest PITA customers going! Red flags warning me not to do it in her case.
If I rarely ever did it I would charge a big inconveninece price but only clean if they agreed the price beforehand and pays upfront as past experience taught me they are never worth the hassle.

[deeege]

Personally I don't do one offs so wouldn't have taken the job on in the first place

You do fascia and conservatory roof cleans for  customers, this is no different to that.

[Suffolkcleaners]

I agree with comments mostly. I don’t agree a price (my fault)..

I was too nice and accommodating (my fault)

Lesson learned. Never ever again. She will be dumped and I will unlikely chase any more. I just won’t bother turning up. I do her neighbours so she will see me from time to time I’m sure. Karma will come to her I’m sure but I can’t be bothered.

I just can’t agree to £50 as it makes me look unprofessional and an admission that I over charged in the first place.

I (might) on the next payment reminder send a message saying if you are only going to pay £50 on the £65 that’s fine but I won’t be changing the invoice amount.

[Pete Thompson]

Unpopular opinion maybe, but I think she is partially in the right.

The fact that you went out of your way, she is wealthy, she has a bad attitude etc is not relevant in my opinion.

The only thing that is relevant is that you did the job without agreeing the price with her first.  That means it is well within her rights to pay whatever she deems reasonable.

It isn't unprofessional for you to accept £50.

It would be unprofessional for you to start bringing up the fact that you're only a small business, and have a baby etc.  Totally irrelevant and not her problem.

So, just accept the £50 with a "I guess I really should've had the price agreed before I did it, oh well that's a lesson learned for me"

[Suffolkcleaners]

I’ve just sent this….

Good Afternoon,

This is another payment reminder(23rd January 12.54) for the invoice outstanding. If you are only going to pay £50 then can you please kindly arrange payment.

Regards

[Suffolkcleaners]

Unpopular opinion maybe, but I think she is partially in the right.

The fact that you went out of your way, she is wealthy, she has a bad attitude etc is not relevant in my opinion.

The only thing that is relevant is that you did the job without agreeing the price with her first.  That means it is well within her rights to pay whatever she deems reasonable.

It isn't unprofessional for you to accept £50.

It would be unprofessional for you to start bringing up the fact that you're only a small business, and have a baby etc.  Totally irrelevant and not her problem.

So, just accept the £50 with a "I guess I really should've had the price agreed before I did it, oh well that's a lesson learned for me"

I’ve already accepted I should have agreed a price Pete (see above)

I don’t fully agree as I did say I would
Charge accordingly but my message to her that I just sent is about as much as I can swallow my pride. I’ve worded it in a way where just pay the smaller amount if you must but please pay me. I’m not going to be arty farty and pander around saying I was in the wrong blah blah. Feck that!!

[Suffolkcleaners]

Yes my pride might cost me £50 but I’ve dealt with narcissists before and I’m not going to kneel down to them. Maybe she will now pay or maybe she won’t.  You need to know and see the customer to understand so I don’t fully agree that it’s irrelevant. 

[Suffolkcleaners]

Never ever go out of your way for these type of people in a rush, never worth it at the expense of reliable regulars.
Biggest PITA customers going! Red flags warning me not to do it in her case.
If I rarely ever did it I would charge a big inconveninece price but only clean if they agreed the price beforehand and pays upfront as past experience taught me they are never worth the hassle.

This comment I 100% agree with. Definitely a lesson learned 👍

[Suffolkcleaners]

The red flags were there and I’ve been cleaning windows for 29 years so I should have known better but you know sometimes we just fall back to wanting to give someone the benefit of the doubt etc. However it’s a lesson that’s done me good on this one. Never again!!

[tlwcs]

Unpopular opinion maybe, but I think she is partially in the right.

The fact that you went out of your way, she is wealthy, she has a bad attitude etc is not relevant in my opinion.

The only thing that is relevant is that you did the job without agreeing the price with her first.  That means it is well within her rights to pay whatever she deems reasonable.

It isn't unprofessional for you to accept £50.

It would be unprofessional for you to start bringing up the fact that you're only a small business, and have a baby etc.  Totally irrelevant and not her problem.

So, just accept the £50 with a "I guess I really should've had the price agreed before I did it, oh well that's a lesson learned for me"

Perfect, word for word.
I smiled when you said you would be unprofessional in accepting the £50 but was considering using the baby as a lever.
Write it off or re invoice for £50, dump and move on. But be sure to acknowledge her each time you do the neighbours. You’re better than her!
Tony

[Suffolkcleaners]

Funny thing is I was going to use the baby thing as a lever haha. AND it’s true but I do actually agree it’s a bit ridiculous going down that road. I think my above message asking her to pay the amount (If she is only going to pay £50) is fine.

[tlwcs]

Funny thing is I was going to use the baby thing as a lever haha. AND it’s true but I do actually agree it’s a bit ridiculous going down that road. I think my above message asking her to pay the amount (If she is only going to pay £50) is fine.

25 years in for me and to the original story, I’d had done the same. Huffed and puffed but like you, I’d have done it. Maybe would have given her an about price and looked on Google earth. (Although doesn’t show how dirty they are)

[Spruce]

I would also talk to the council and ask for a dispensation as you sometimes need to park on double yellow lines going about your business. You sometimes have no choice.

Our local council will give you a permit providing you are working from your van.

We haven't bothered, as the local 'traffic inspectors' know who we are and just walk past the van. But the option is there. In the North East they are probably a lot less strict than down south where there is heavier traffic and parking problems.

[Suffolkcleaners]

Thanks guys as usual. So good to get advice on here. I’ve sent the text now so let’s see if she pays the £50.00. If not then so be it. I’m in two minds whether to send a final payment reminder in another week with a threat of me taking it further but not sure if it’s worth it as if she calls my bluff I will look like an idiot. We shall see….

[Suffolkcleaners]

Funny thing is I was going to use the baby thing as a lever haha. AND it’s true but I do actually agree it’s a bit ridiculous going down that road. I think my above message asking her to pay the amount (If she is only going to pay £50) is fine.

25 years in for me and to the original story, I’d had done the same. Huffed and puffed but like you, I’d have done it. Maybe would have given her an about price and looked on Google earth. (Although doesn’t show how dirty they are)

Good advice here. Cheers 👋

Also Re;double yellows:I’m not too worried as a traffic warden saw me once and said just carry on. I’m not there long anyway.

[Jay Le Huray]

In the past I've had several jobs like this where a customer owns other properties that they rent out,
if they ask me to do a job on one their rentals (ie facias gutters etc) I always reply that I will look at the property then phone them up with my price and I will go ahead and do it once this has been agreed,

never ever do a job no matter how small until a price has been agreed on, using this method I have no problems with them paying.

[Stoots]

Im not sure why accepting £50 would be unprofessional

In fact you could argue that it would be very professional to say something along the lines of

"Sorry you only feel the servcie was worth £50, my fee of £65 is the amount i would normally charge however in this instance i will accept responsibility for not agreeing a price before work was carried out. I will reluctantly accept your offer of £50 if you could please make payment asap. "


To be fair though as soon as she coughed up i would be unprofessional and tell her what i really thought 

anyway its too late now just keep prodding her to pay or take it to small claims what else can you do

[Ascjim]

Im not sure why accepting £50 would be unprofessional

In fact you could argue that it would be very professional to say something along the lines of

"Sorry you only feel the servcie was worth £50, my fee of £65 is the amount i would normally charge however in this instance i will accept responsibility for not agreeing a price before work was carried out. I will reluctantly accept your offer of £50 if you could please make payment asap. "


To be fair though as soon as she coughed up i would be unprofessional and tell her what i really thought 

anyway its too late now just keep prodding her to pay or take it to small claims what else can you do

I don't think it would work out in small claims as no quote was given.

[Suffolkcleaners]

I’m starting to accept it now. Yes no quote given= not a leg to stand on. If I get lucky and she coughs up I would be tempted to tell her what I thought or if a few weeks goes down the line and she indicates she clearly isn’t going to pay Im again tempted to just tell her what I think. However my sensible head is saying just let it go.

And I certainly won’t be smiling at her when I next see her. Jeez. Yes better than that but not going that far 🤣

Thanks for letting me vent guys. I need to get a grip as so much else going on in the world.

[Small but perfectley formed]

If she pays you carry on working for her put the price up to recover the £15 that way you got one over her .
It’s only money after all.

[tonyoliver]

Take the £50 every time you pull up in the street every time you hear the surname or street name  for the next 20 years you’ll still get mad at the thought every time  you think  of the place
The neighbours know what she’s like you ain’t the first …..
My version was a £250  loss the reason I moved his garden hose two feet to put the ladder up  to clear an old birds nest as a favour ?  To him as it was annoying a daft and dangerous move three floors up  full stretch
No extra charge as you got a ladder   No thank you nothing
and never put it back  he called at three in the morning to complain  I though someone had died when he said what it was I told him to go f himself and the c word twice
Never got paid he  got robbed and died a few months later
 but it still rankles 30 years later when I drive by

[p1w1]

£250 to remove a birds nest 30 years ago  , you would struggle to get that in this time (unless your splash of course  )

[Stoots]

Im not sure why accepting £50 would be unprofessional

In fact you could argue that it would be very professional to say something along the lines of

"Sorry you only feel the servcie was worth £50, my fee of £65 is the amount i would normally charge however in this instance i will accept responsibility for not agreeing a price before work was carried out. I will reluctantly accept your offer of £50 if you could please make payment asap. "


To be fair though as soon as she coughed up i would be unprofessional and tell her what i really thought 

anyway its too late now just keep prodding her to pay or take it to small claims what else can you do

I don't think it would work out in small claims as no quote was given.

Should be fine for the £50 in small claims. She agreed it was reasonable. That's enough.

[AuRavelling79]

£250 to remove a birds nest 30 years ago  , you would struggle to get that in this time (unless your splash of course  )

I don't think he meant that. But it isn't entirely clear what he did mean.

[p1w1]

£250 to remove a birds nest 30 years ago  , you would struggle to get that in this time (unless your splash of course  )

I don't think he meant that. But it isn't entirely clear what he did mean.

Yeah I know, Think he was just doing that as a favor with other work done. Just comes across like that, but it does sit inline with the CIU pricing model, so you never know 

[Smudger]

you do know this works both ways - customer asked for the work to be done but failed to get an estimate or quote - so basically she has sanctioned the work - unfortunately she hasn't liked the price.

by law she should still pay as the work was completed then sue the OP - in his favour is reasonableness - if his charge although not specified is reasonable then the customer is obliged to pay.

How practical any of this is for £65 is unto the OP

[tonyoliver]

The point is take what you can  dump her
forget it and move on
She’s cast the line for the next mug to pitch up to take the p out of already
it will rankle every time you pull up in the street
You’ll get the last laugh when you find  out she’s been savaged by a deranged sheep or a stupid comedy death

[robbo333]

This is unfortunate, you are obviously a really nice guy, trying to help out a custy and it has backfired on you.
I've done exactly the same thing as you in the past and I now think that bearing in mind she's a PIA, I wouldn't touch it without a quote!
Personally, when she sent the message offering £50, I would have politely asked if we could 'meet in the middle',  maybe she would have accepted...maybe not. 
If not, I would have politely accepted the £50 and dumped her.
Unfortunately, I think you have now dug yourself a bit of a hole (sorry to say that).
Hopefully she will pay you the £50, but if she doesn't you'll have to decide how much hassle you want to go through to recover the £50?
Personally, I actually think it's worth a couple more letters to recover the £50 (only because she has already agreed that £50 was an acceptable price) so technically she has AGREED to pay it.
On a positive note...summer will be here soon, we'll all be in shorts and the ladies skirts will be high.

[DJW]

Don’t think I’ve ever cleaned a single house windows for £65. Half hours work?

[james peters]

I always try to find a positive  from a negative.....
in this case the negative is you have lost an hour and a bit  of time and money

the positive is that its highly unlikely this will happen again.  you will be mentally harder and aware ...
and possibly you will be more fussy about who you will allow to be a customer.
and THAT is a good place to be 

[Splash & dash]

It’s bit late now but any work like this is paid for in advance.

It desnt really matter about a ‘quote’ or agreement to price she has instructed you to clean - it’s a reasonable charge it should be paid

Whether it’s worth chasing is up to you - get what you can chalk it do n to experience and don’t be so nice in the future

Bit difficult and un professional to charge an existing customer before carrying out work surely Darren ?

[Smudger]

yes mate - but there are circumstances where like the op has come under a lot of pressure to "just" go do the job

I have had a regular customer do the same its a emergency I need the work done today etc... but ive always priced first

i'm pointing out that the customer is obliged to pay for work carried out - nothing more - its also prudent for them to establish a price before giving permission to do it.

[Smudger]

It’s bit late now but any work like this is paid for in advance.

It desnt really matter about a ‘quote’ or agreement to price she has instructed you to clean - it’s a reasonable charge it should be paid

Whether it’s worth chasing is up to you - get what you can chalk it do n to experience and don’t be so nice in the future

Bit difficult and un professional to charge an existing customer before carrying out work surely Darren ?

by the way have the courtesy to get my name right - cheers

[Suffolkcleaners]

Update…

It was eating me up not getting paid. I admitted £65 wasn’t agreed but to please pay the £50.

 35 days went by and Saturday I lost it. When I say lost it I mean I kept it professional with no ill words but I left a very strong voicemail  (I was actually shaking in my voice). I said I was going to escalate it further.

She then responded and then said “I will ask the owners to pay immediately”.  She is the owner. Crazy response! Unless I’ve totally got that wrong,however she was still the one that instructed me.!

Another 5 days have gone by and she makes an excuse saying the owners are travelling. By this point I’m shocked and don’t know what to say.!

So I ask her for the so called owners details so I can chase them! No response.

Today finally I’ve been paid (the full £65 as well).

I then send this message…

“Payment received. I have to say I am horrified by this experience. 37 days is completely unacceptable.

It took 3 reminders before I got any response and then got fobbed off with the fact that you weren't the payee (which I had no idea about).

You were the one that instructed me so there shouldn't have been such a delay. I did a decent thing and try to help an existing customer who was very insistent on having them cleaned imminently. I would never dream or expect or rather assume that a tradesman can help that quickly. I would expect there may perhaps be a wait, but in your case I really went up and beyond to help.

As a result of feeling completely disrespected I'm cancelling any future window cleaning at 25 *** street.”

Regards

Her response “Perfect Thank
You”

Lesson learned. NEVER AGAIN!!!

[Smudger]

thanks for the update

one to go in the book of life experiences 

[Bungle]

Update…

It was eating me up not getting paid. I admitted £65 wasn’t agreed but to please pay the £50.

 35 days went by and Saturday I lost it. When I say lost it I mean I kept it professional with no ill words but I left a very strong voicemail  (I was actually shaking in my voice). I said I was going to escalate it further.

She then responded and then said “I will ask the owners to pay immediately”.  She is the owner. Crazy response! Unless I’ve totally got that wrong,however she was still the one that instructed me.!

Another 5 days have gone by and she makes an excuse saying the owners are travelling. By this point I’m shocked and don’t know what to say.!

So I ask her for the so called owners details so I can chase them! No response.

Today finally I’ve been paid (the full £65 as well).

I then send this message…

“Payment received. I have to say I am horrified by this experience. 37 days is completely unacceptable.

It took 3 reminders before I got any response and then got fobbed off with the fact that you weren't the payee (which I had no idea about).

You were the one that instructed me so there shouldn't have been such a delay. I did a decent thing and try to help an existing customer who was very insistent on having them cleaned imminently. I would never dream or expect or rather assume that a tradesman can help that quickly. I would expect there may perhaps be a wait, but in your case I really went up and beyond to help.

As a result of feeling completely disrespected I'm cancelling any future window cleaning at 25 *** street.”

Regards

Her response “Perfect Thank
You”

Lesson learned. NEVER AGAIN!!!

Good for you! Sadly there are horrible nasty people out there who try and take advantage. She'll get her comeuppance one day 🤞

[Slacky]

Wow, she’s a twisted old witch.

[Stoots]

I wouldnt have responded that politely. Id have told her to go f*** right off snotty cow. balls to being professional it doesnt release the anger the same.

[Suffolkcleaners]

I wouldnt have responded that politely. Id have told her to go f*** right off snotty cow. balls to being professional it doesnt release the anger the same.

Hi Stoots,

That did make me laugh and believe me I was tempted. I’m still half tempted to send her a message along the lines of…

“Hi, I have dealt with narcissistic people before and this has been a learning curve for me. Im glad you came to your senses and paid me the full amount (as I was going to get it one way or another). Your excuses of trying to fob me off AND have the last word don’t wash with me.  The extra £15 you have paid me I’m going to invest in a book on my research on narcissism as I find the subject fascinating. I would like to (upon reflection) thank you as this experience has been really helpful for me and my research on this subject. Wishing you the best moving forward Ms Smith. (Then block the biatch!)

BUT might not be too professional BUT I feel bloody good venting that on here right now 🤣

[matty72]

Nice one got ya money, you probably done the next window cleaner a favour as well as they wont know what shes like, but she might think twice before trying it on.

[tlwcs]

I wouldnt have responded that politely. Id have told her to go f*** right off snotty cow. balls to being professional it doesnt release the anger the same.

Hi Stoots,

That did make me laugh and believe me I was tempted. I’m still half tempted to send her a message along the lines of…

“Hi, I have dealt with narcissistic people before and this has been a learning curve for me. Im glad you came to your senses and paid me the full amount (as I was going to get it one way or another). Your excuses of trying to fob me off AND have the last word don’t wash with me.  The extra £15 you have paid me I’m going to invest in a book on my research on narcissism as I find the subject fascinating. I would like to (upon reflection) thank you as this experience has been really helpful for me and my research on this subject. Wishing you the best moving forward Ms Smith. (Then block the biatch!)

BUT might not be too professional BUT I feel bloody good venting that on here right now 🤣

You got your money, step away from the keyboard 😀

[Suffolkcleaners]

I wouldnt have responded that politely. Id have told her to go f*** right off snotty cow. balls to being professional it doesnt release the anger the same.

Hi Stoots,

That did make me laugh and believe me I was tempted. I’m still half tempted to send her a message along the lines of…

“Hi, I have dealt with narcissistic people before and this has been a learning curve for me. Im glad you came to your senses and paid me the full amount (as I was going to get it one way or another). Your excuses of trying to fob me off AND have the last word don’t wash with me.  The extra £15 you have paid me I’m going to invest in a book on my research on narcissism as I find the subject fascinating. I would like to (upon reflection) thank you as this experience has been really helpful for me and my research on this subject. Wishing you the best moving forward Ms Smith. (Then block the biatch!)

BUT might not be too professional BUT I feel bloody good venting that on here right now 🤣

You got your money, step away from the keyboard 😀

I have to say my sensible head definitely agrees

[Bungle]

I wouldnt have responded that politely. Id have told her to go f*** right off snotty cow. balls to being professional it doesnt release the anger the same.

Hi Stoots,

That did make me laugh and believe me I was tempted. I’m still half tempted to send her a message along the lines of…

“Hi, I have dealt with narcissistic people before and this has been a learning curve for me. Im glad you came to your senses and paid me the full amount (as I was going to get it one way or another). Your excuses of trying to fob me off AND have the last word don’t wash with me.  The extra £15 you have paid me I’m going to invest in a book on my research on narcissism as I find the subject fascinating. I would like to (upon reflection) thank you as this experience has been really helpful for me and my research on this subject. Wishing you the best moving forward Ms Smith. (Then block the biatch!)

BUT might not be too professional BUT I feel bloody good venting that on here right now 🤣

Don't engage with her ever again, unless you hear that she disses you. Then give her both barrels 👍

Now where did I leave my slither of bamboo cane?

[Suffolkcleaners]

I wouldnt have responded that politely. Id have told her to go f*** right off snotty cow. balls to being professional it doesnt release the anger the same.

Hi Stoots,

That did make me laugh and believe me I was tempted. I’m still half tempted to send her a message along the lines of…

“Hi, I have dealt with narcissistic people before and this has been a learning curve for me. Im glad you came to your senses and paid me the full amount (as I was going to get it one way or another). Your excuses of trying to fob me off AND have the last word don’t wash with me.  The extra £15 you have paid me I’m going to invest in a book on my research on narcissism as I find the subject fascinating. I would like to (upon reflection) thank you as this experience has been really helpful for me and my research on this subject. Wishing you the best moving forward Ms Smith. (Then block the biatch!)

BUT might not be too professional BUT I feel bloody good venting that on here right now 🤣

Don't engage with her ever again, unless you hear that she disses you. Then give her both barrels 👍

Now where did I leave my slither of bamboo cane?

🤣

[Slacky]

I often think about scattering grass seed in customers shrub-beds, hanging baskets, vegetable plot whenever I’ve been treated like this. Or scattering weed killer on their lawn, it’s more of a slow drip-drip kind of revenge, that’s def my style rather than something blatant like egging windows.

[Spruce]

I often think about scattering grass seed in customers shrub-beds, hanging baskets, vegetable plot whenever I’ve been treated like this. Or scattering weed killer on their lawn, it’s more of a slow drip-drip kind of revenge, that’s def my style rather than something blatant like egging windows.

I hope you on't do that in Canada! 

[Smudger]

there will be  large outbreak in Oakley just as Matt leaves for Canada