Window cleaning has changed a lot in the last 5 years and its will totally change beyond our expectations in th enext 10 to 15 years.
Window cleaning is a service industry and people are used to having customer service in place, in the old days they never complained if they had to wait in line at the shops or for a taxi, not now, they want a till opened for them and 10 minutes to wait for a taxi when you are a regular customer is over the top.
I have always texted /phoned the night before because it gives me more control on my round and what I earn, I have worked it out, that if I did not cal the night before I could lose upto £800 per month because I cannot get to the backs.
I go with the flow with my customers and if they that the morning/afternoon is bad for them, I will re-gig the round and work them into it to suit them, if it cannot be done tomorrow it will be done that week, so I don't lose any revenue.
At times some customer will say not this time please, I always ask why, and most of the reasons they give is they have an appointment or don't have the cash in the house.
I then offer to clean their windows when they are at home and as for the money, no problem I can pick it up the next time I clean.
We all use services industries and we all notice and remember the companies that give us a better shopping expierence, when we order a part, that we need urgently because our system is broken, who would you recommend and use again, the comapny that ships the park straightaway, by a courier who will do a, am, delivery or the company thats ships the part when they like and the courier company will deliver it when its right for them.
I gain a lot of customers by pointing out that I do this and how long does it take to send 20 to 30 text/phones calls, you will get a 50/50 share of text/calls to do, texts are a doodle because it the same message that is saved on th ephone I just add the numbers and press the send button, I can do 20 in 2 minutes, phone calls take a little longer, I normally allow 15 to 20 minutes for the lot to be done.
