Hi,
I have only just noticed this topic and, as mentioned by the others, would appreciate it if you would contact us privately to discuss the matter further.
some time the wheel would catch the long pin in wrong way and didn’t turn it on
Although it happened rarely, that's something that has been addressed with the
Aqua-dapter Mk2. See
all the improvements here.
if I would asked Aqua-dapter, I don’t think i wouldn’t have got the true picture
I can assure you, that's not the way I (or anyone else here) works.
I couldn't work out how boshravie could have a body with the flared end, when he said he's been using it for 4 months. I think I've worked it out. If boshravie is the customer I think he is, then it is actually a Mk2 body, but with Mk1 components - confusing I know!
It was one of the very early Mk2 bodies we had produced, and was sent out because the first Mk1 was damaged by the body being forced apart to fit on a larger pole. The customer told us was a "Gardiner XL pole", our engineer suggested they were referring to the "old style which is 25.4mm" - our website shows the Mk1 "fits poles with an outside diameter of 20-23.5mm".
I thought it worth mentioning this as the Mk2 just released has a number of improvements that may have prevented this problem from occurring.
I'd also like to take this opportunity to mention a couple of things with regard to the care of the product (I'm not singling out boshravie here, his isn't the only Aqua-dapter we've seen in a similar condition to this).
The instructions we send out have this recommendation:
Maintenance
Even though Aqua-dapter is self lubricating, it will still benefit from being regularly cleaned using hot water and washing up liquid. We recommend once per week if possible.
We advise that you DO NOT use products such as WD40, as this will attract debris and may pass on to the window surface.
- bold and italics are for emphasis here, and the red text was added fairly recently in case you rush off to check ;-)
Some customers have returned their Aqua-dapters, sent photos, or we've been to see them, and their Aqua-dapter has looked virtually as it did when we despatched it i.e. it is clean and with very few scratches. These are professional WCs working full-time, some with staff working for them.
We accept that there are
occasions when a pole will be dropped, and that upstairs windows need to be closed using the pole etc., and the Aqua-dapter is of course designed to cope with these situations (although I would hope most Window Cleaners avoid dropping their poles anyway - it's not just the Aqua-dapter that could get damaged, but some poles are quite expensive). Any piece of equipment will last longer if it is treated with respect and cared for. Most WCs I've spoken to have pipes into which they slide their WFP for storage inside the van, with the brush sticking out the end of the pipe nearest to the doors. This will look after the equipment better than throwing it somewhere.
The body of the Aqua-dapter is made from Hard-anodized Aluminium. It is rigorously tested, but as has been mentioned before in this topic, to make it "indestructible" would probably make it heavier, or more expensive (or possibly both) and we obviously don't want the price to go up as that won't help sales! It is a considerable investment, and therefore benefits from being well looked after.
until it goes out in the real world with many different types of users thats when any issues if any may arrise
That's true. We've learned a number of things from "real world" customers. For the most part though, we've been very happy with a
very low failure rate (lower than I expected). From memory we've had a handful of loose screw threads and a few more snapped springs (which we've replaced promptly) these being the major problems. We've also had a couple of issues with leaks, mostly because of people using the Mk1 with hot water, which it wasn't designed for (the Mk2 is). Another leak was caused by someone washing his Aqua-dapter regularly in very hot water!
The other thing we're looking into is the use of long goose-necks with the Aqua-dapter, and I'll be interested in discussing with Boshravie, if he contacts us, whether he's been using any and the length of them. This can increase the stress on the unit and we're testing and gathering info from users so that we can make some recommendations about their use. We aren't looking for excuses, but it's only with an honest flow of information about the use of the product that we can make any necessary improvements.
So, we look forward to hearing from Boshravie, and I'm sure he (or we) will update this thread when we've resolved the problem.
For anyone who is considering the Aqua-dapter and may have been put off by this,
please note that this was an Aqua-dapter with Mk1 components, the Mk2 has a number of improvements which may have prevented any problem.
Paul
P.S. Thanks for the positive comments guys!
