Does seem a bit OTT. Also it does seem as if its a police force internal memo being forwarded on to PCSO's.
Agreed that Bens Gutters should not be advertising as LTD if they are not.
Aside from that as far as I can see Bens Gutters are doing nothing wrong apart from going about their business in exchange for agreed payment.
If the workmanship is not up to scratch im sure word will soon get round, but surely even that would be a consumer direct issue and not the police?
And to say that a customer should not use a business that does not advertise in Yellow Pages or the internet is total crap :
Also that memo is dated June 2009? And the Bens Gutters website still says they are LTD.
So I don't supposse anything happened about it anyway