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Lee GLS

  • Posts: 3843
Polar Brite
« on: January 22, 2011, 09:36:11 am »
Anyone know if they are open on Saturdays, I need a new controller and they are pretty close to me?
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Ste M

  • Posts: 1824
Re: Polar Brite
« Reply #1 on: January 22, 2011, 09:36:54 am »
call them???????????????????????????????
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Sapphire Window Cleaning

  • Posts: 2942
Re: Polar Brite
« Reply #2 on: January 22, 2011, 09:44:08 am »
No Craig isn't open on a Saturday.
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Reaching parts traditional window cleaners can not reach.

Lee GLS

  • Posts: 3843
Re: Polar Brite
« Reply #3 on: January 22, 2011, 09:47:46 am »
I did call but I didnt know if I called too early,
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Craig Trevain

Re: Polar Brite
« Reply #4 on: January 22, 2011, 12:34:04 pm »
Hi mate I can meet you there Sunday if you like?
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Lee GLS

  • Posts: 3843
Re: Polar Brite
« Reply #5 on: January 22, 2011, 12:56:03 pm »
thanks craig, that would be great, can you email me the best number to call you on and then i can arrange a time to meet you if thats ok?

Lee
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Andy@w.c.s

  • Posts: 289
Re: Polar Brite
« Reply #6 on: January 22, 2011, 01:07:22 pm »
now thats service  ;D ;D ;D
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Craig Trevain

Re: Polar Brite
« Reply #7 on: January 22, 2011, 01:09:36 pm »
You have mail, I'm off to play rugby now, I will return your call if I miss you.
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Lee GLS

  • Posts: 3843
Re: Polar Brite
« Reply #8 on: January 22, 2011, 01:16:14 pm »
thanks
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Gav Camm lammy 283

  • Posts: 7520
Re: Polar Brite
« Reply #9 on: January 22, 2011, 01:18:48 pm »
how's that for sevice well done craig
couldnt see any other suppiler doing the same ;)
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LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

andyM

  • Posts: 6100
Re: Polar Brite
« Reply #10 on: January 22, 2011, 01:21:37 pm »
Quote from: Gav Camm lammy 283 on January 22, 2011, 01:18:48 pm
how's that for sevice well done craig
couldnt see any other suppiler doing the same ;)

Have to agree  ;)
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One of the Plebs

richard jagger

Re: Polar Brite
« Reply #11 on: January 22, 2011, 01:43:51 pm »
Hip hip for Polor Brite I am impressed .
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Lee GLS

  • Posts: 3843
Re: Polar Brite
« Reply #12 on: January 22, 2011, 02:09:49 pm »
He might not turn up yet, he might have his sunday roast a few glass's of wine and fall asleep to an old western film on channel 5.  ;D

Only joking, thanks Craig   ::)
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tradclean

  • Posts: 61
Re: Polar Brite
« Reply #13 on: January 22, 2011, 02:41:35 pm »
Craig is one of the best people out there who is more than willing to go the extra mile  ;)
i was telling you guys that over a year ago...... now you have seen for uselfs  ;)
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Craig Trevain

Re: Polar Brite
« Reply #14 on: January 22, 2011, 05:21:19 pm »
Oh thanks all, don't think I've done anything special, I live 5 miles from my shop, so often pop in over weekend so no problem opening up to help someone out.

Tradclean - is that you Paul?
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Gav Camm lammy 283

  • Posts: 7520
Re: Polar Brite
« Reply #15 on: January 22, 2011, 06:09:04 pm »
it is craig ;)
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LET YOUR PANES BE MY PLEASURE

"If CALSBERG did WINDOW CLEANING
 it would be C.C.C  Probably the best WINDOW CLEANERS IN THE WORLD ..........."

tradclean

  • Posts: 61
Re: Polar Brite
« Reply #16 on: January 22, 2011, 07:47:01 pm »
yes m8, its me  ;D. guess whos back  ;)
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Chris Cottrell

  • Posts: 3162
Re: Polar Brite
« Reply #17 on: January 22, 2011, 09:01:16 pm »
Quote from: tradclean on January 22, 2011, 02:41:35 pm
Craig is one of the best people out there who is more than willing to go the extra mile ;)
i was telling you guys that over a year ago...... now you have seen for uselfs ;)

Shame he cant go the extra mile for my mate's backpack cos I'm sick of repairing it. when really at 3/4 months old it should have been replaced !!
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Craig Trevain

Re: Polar Brite
« Reply #18 on: January 22, 2011, 09:37:02 pm »
Quote from: Chris Cottrell on January 22, 2011, 09:01:16 pm
Quote from: tradclean on January 22, 2011, 02:41:35 pm
Craig is one of the best people out there who is more than willing to go the extra mile ;)
i was telling you guys that over a year ago...... now you have seen for uselfs ;)

Shame he cant go the extra mile for my mate's backpack cos I'm sick of repairing it. when really at 3/4 months old it should have been replaced !!





Sorry I am not aware of any backpacks that have had a fault that have not been sorted, if your mate contacts me I have more of a head start, than just reading about it on here!
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darran higg

  • Posts: 55
Re: Polar Brite
« Reply #19 on: January 22, 2011, 09:38:01 pm »
in my recent experience [ref.brodex.pure freedom}suppliers seem quite happy to go the extra mile when their getting your money,not so forth coming at sorting warranty problems!good customer service=good supplier!
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Craig Trevain

Re: Polar Brite
« Reply #20 on: January 22, 2011, 09:55:41 pm »
Where we suppliers often become unpopular is when the warranty issue turns out to be a non warranty issue, due to frost damage, heavy handness, etc however these are few and far between.

In the same way as when you get a call back because of spotting etc, sometimes a small percentage will be a waste of your time due to it being on the inside! Does not mean that your customer service is bad.
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Chris Cottrell

  • Posts: 3162
Re: Polar Brite
« Reply #21 on: January 22, 2011, 10:04:13 pm »
my mates backpack circuit board failed at 2 months to which he was told to bypass it "that's what they all do" then the pump failed 2 weeks ago and was told that are no longer stocked and no suggestion of a replacement or even a resolve

I'm tired of trying to fix it for him
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Craig Trevain

Re: Polar Brite
« Reply #22 on: January 22, 2011, 10:06:27 pm »
Quote from: Chris Cottrell on January 22, 2011, 10:04:13 pm
my mates backpack circuit board failed at 2 months to which he was told to bypass it "that's what they all do" then the pump failed 2 weeks ago and was told that are no longer stocked and no suggestion of a replacement or even a resolve

I'm tired of trying to fix it for him


I told him this? Rubbish, we have said none of that. Email me his details please, so I can sort this Monday morning.
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Chris Cottrell

  • Posts: 3162
Re: Polar Brite
« Reply #23 on: January 22, 2011, 10:14:50 pm »
Quote from: Craig Trevain on January 22, 2011, 10:06:27 pm
Quote from: Chris Cottrell on January 22, 2011, 10:04:13 pm
my mates backpack circuit board failed at 2 months to which he was told to bypass it "that's what they all do" then the pump failed 2 weeks ago and was told that are no longer stocked and no suggestion of a replacement or even a resolve

I'm tired of trying to fix it for him


I told him this? Rubbish, we have said none of that. Email me his details.

This what he's telling me, can't see why he would make it up and struggle on with faulty equipment

I wish you would sort it out for him cos it driving me up the wall as I recommended you to him because of a good price

What email address should I use?
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Craig Trevain

Re: Polar Brite
« Reply #24 on: January 22, 2011, 10:21:35 pm »
Storeadmin@cteast.co.uk


Of the ones we sold at a deal price, 2 had an issue, one of those was in your county, and he sent it back to varitech, and they as far as I knew sorted the problem, and a credit was put on our system to cover his carriage, this happend in both cases. Heard nothing since. We have stopped selling surflo back packs due to cost, but warranties are still dealt with.
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Chris Cottrell

  • Posts: 3162
Re: Polar Brite
« Reply #25 on: January 22, 2011, 10:35:57 pm »
Quote from: Craig Trevain on January 22, 2011, 10:21:35 pm
Storeadmin@cteast.co.uk


Of the ones we sold at a deal price, 2 had an issue, one of those was in your county, and he sent it back to varitech, and they as far as I knew sorted the problem, and a credit was put on our system to cover his carriage, this happend in both cases. Heard nothing since. We have stopped selling surflo back packs due to cost, but warranties are still dealt with.

Youv'e got mail

Many thanks
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Lee GLS

  • Posts: 3843
Re: Polar Brite
« Reply #26 on: January 23, 2011, 01:19:14 pm »
Thanks again for letting me get the controller today.
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Craig Trevain

Re: Polar Brite
« Reply #27 on: January 23, 2011, 02:25:03 pm »
No problem mate.
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edward1

  • Posts: 423
Re: Polar Brite
« Reply #28 on: January 24, 2011, 10:53:09 pm »
in my experience craig and his team are very helpful.
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Chris Cottrell

  • Posts: 3162
Re: Polar Brite
« Reply #29 on: January 25, 2011, 10:30:12 pm »
I'm being told that to date nobody has contacted this chap regarding his faulty backpack  :( :(
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mikecam

Re: Polar Brite
« Reply #30 on: January 25, 2011, 10:56:05 pm »
Quote from: Chris Cottrell on January 25, 2011, 10:30:12 pm
I'm being told that to date nobody has contacted this chap regarding his faulty backpack  :( :(

What happened when he contacted them? What did they say?
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Chris Cottrell

  • Posts: 3162
Re: Polar Brite
« Reply #31 on: January 25, 2011, 11:26:45 pm »
Quote from: mikecam on January 25, 2011, 10:56:05 pm
Quote from: Chris Cottrell on January 25, 2011, 10:30:12 pm
I'm being told that to date nobody has contacted this chap regarding his faulty backpack  :( :(

What happened when he contacted them? What did they say?

I'm not entirely upto date on what exactly has been said so not wanting to upset anyone I will just repeat what I know & I know I personally emailed The guys details to Craig and he said he would contact him on Monday which hasnt happened
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tradclean

  • Posts: 61
Re: Polar Brite
« Reply #32 on: January 26, 2011, 12:00:06 am »
Craig is a busy chap. so why dont ur m8 phone him? anyone can forget to do something ;D
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