I take it you don't experience this sort of problem still! Still get the problems, but now I know how they're caused!
I'm sure you'll find them on amazon, I'm OK You're OK has a section on TA, or Transactional Analysis. Now that sounds very deep, but it simply means that you analyse what happens in a transaction between two people. Each of them can be in one of three behaviour modes/moods, Parent, Adult, or Child, and knowing how to react to each is explained.
Hmm, I think this is starting to become definitely off-topic for window cleaning boards - you're better off reading the books. As it's title suggests, Games People Play is all about identifying what games people are playing - with both themselves and the others in their lives. Ever heard anyone say "Look what you made me do!" when it was their fault all along? "It's my ball, and I'm going home!" when the game isn't going their way. You get the picture, I'm sure.
Other good books I read around the same time were by Desmond Morris - Naked Ape, Manwatching/Bodywatching?, and I think one was called Human Zoo. Body language is amazing, you'll never look at others the same (old) way again. If some of the young (single) whippersnappers on the board get into these books they could clear up at the dancing :