[brummie tom]

just started using the reach and wash system how many times do u clean them before customer satisfaction be greatfull for any feedback cheers all

[NWH]

I`m lucky when i went WFP i had loads of cleans hassle free as most of my customers are never in,in all honesty i would say it takes at least 5 cleans to get them top notch,and by that i mean clean them and no need for checking when you get to that stage it`s just like colouring in the glass and off you go.

[windowwashers]

just started using the reach and wash system how many times do u clean them before customer satisfaction be greatfull for any feedback cheers all

this time of year you are lucky as it is dark before most come home, alot of the time first clean is fine, you will see your problems most of the time before the customer on the next clean.

[NWH]

This time of year is absolutley perfect to go into WFP,it`s dark by 3.30,i reckon this time of year gives you a really good head start on a WC starting in say spring or summer even if it does dry quicker.

[d s windowcleaning]

first time will be good if you take your time . think wfp not ladders .

[Wayne Thomas]

With WFP experience: all jobs should be good 1st time around, especially if you're charging 1.5 to 2 times the usual rate because of initial clean, (extra time to thoroughly clean).
First customer inspection/results of a thoroughly clean initial job lasts longer than 2nd or 3rd wash and reassures the customer you can do the job properly and installs trust between you both

[Davew]

Got a point there, how do some of you on here get away with charging extra for a first clean and then turn round and tell the customer it takes two or three cleans before you get perfect results? If i was spending extra money i would want it perfect first time.

[windowwashers]

Got a point there, how do some of you on here get away with charging extra for a first clean and then turn round and tell the customer it takes two or three cleans before you get perfect results? If i was spending extra money i would want it perfect first time.

it's the way you self yourself dave  I dont have a problem getting it, and never did when I was trad either.

[Davew]

Nothing to do with selling yourself - the most important clean HAS to be the first one imo.

[windowwashers]

Nothing to do with selling yourself - the most important clean HAS to be the first one imo.

of course it is I fully agree with you m8, but you explain in the right way and if it is not perfect they understand, no wfp cleaner however good they think they are can get every window perfect everytime that is a fact.

[NWH]

If your any good with the pole you will get better overall results than you would blading or scrimming even if there is the odd mark.

[windowwashers]

If your any good with the pole you will get better overall results than you would blading or scrimming even if there is the odd mark.

the shine is far better from what I see, I was always very good with a blade, but wfp does give a better finish and no I have not been sold I just see the results day in day out.

Ian

NWH did the pole hose in hot water this morning as it was totally froozen shapened at you said last night, result solved my problem for hours  , so nice one for that, the tip works 

[NWH]

 

[windowwashers]

you are a star m8, i mean that aswell. you should start a post "tip for pole hoses, you will help alot of people
I would start one but you do it, i dont want to steal your thunder 

Ian

[NWH]

OK i will.

[Sir Squeaky]

This time of year is absolutley perfect to go into WFP,it`s dark by 3.30,i reckon this time of year gives you a really good head start on a WC starting in say spring or summer even if it does dry quicker.

In some ways I disagree.

I went into it in April and May and I was glad because the warm weather dried them quickly, which helps win customers over.

Most aren't keen on wet windows, and I've had quite a few moans lately due to it taking ages to dry.

To answer the topic question...
I would say the complaints and cancellations eased off after about 6 cleans.
After that time you trust it on all your work, and the customers that haven't dumped you are used to it.

[NWH]

Like i said Squeaks most of my custies are hardly ever there so they come home to dry window`s anyway the majority of the time.

[Captain Scarlet]

Well everybody goes on about this 2-3 cleans buisness but if you spend the right time on a job it will be perfect 1st time. I was a little scared of the 2-3 cleans stuff but when I actually got wfp I got perfect results first time everytime, Luke

[brightnclean]

Well everybody goes on about this 2-3 cleans buisness but if you spend the right time on a job it will be perfect 1st time. I was a little scared of the 2-3 cleans stuff but when I actually got wfp I got perfect results first time everytime, Luke

Total twaddle Luke.

Not one window cleaner in the world whether trad or WFP can truthfully make a statement like that. You should sustitute perfect with acceptable or perhaps 1st class but perfect.. I think not  :

[NWH]

I agree.

[mark dew]

Yep.
Wooden windows which haven't been treated, sealed or painted properly will in my experience, 7 out of 10 times leave a spot or 2 somewhere on a 1st clean.

[windowwashers]

This time of year is absolutley perfect to go into WFP,it`s dark by 3.30,i reckon this time of year gives you a really good head start on a WC starting in say spring or summer even if it does dry quicker.

In some ways I disagree.

I went into it in April and May and I was glad because the warm weather dried them quickly, which helps win customers over.

Most aren't keen on wet windows, and I've had quite a few moans lately due to it taking ages to dry.

To answer the topic question...
I would say the complaints and cancellations eased off after about 6 cleans.
After that time you trust it on all your work, and the customers that haven't dumped you are used to it.

luckly for me it is dark when they get back from work then  as it is right now  :

[Sir Squeaky]

Yep.
Wooden windows which haven't been treated, sealed or painted properly will in my experience, 7 out of 10 times leave a spot or 2 somewhere on a 1st clean.

More than just the first clean, more like 3 or 4.
Sometimes they just won't at all.

[pingu]

Personally I clean every 1st clean twice...go around fully once then return to start and re-do, the 2nd and 3rd cleans I also take my time.....from then on like someone so brilliantly put it.."it's like colouring-in"....

But I also think it takes a fair few months to settle yourself in and find the right method of brush/pole control in order to do a good job.

I do not now seem to get very many complaints with the above method...but whats good for me may now be to anyone elses taste's.

Cheers
Dave.

[chrismroberts]

The first time I did my work with WFP I missed out the top frames and just did the glass, had terrible results... was OK though because I'd warned my customers it might take a while to come up perfect. The next time around I cleaned everything, frames first, then back to do the windows. I only really had a handful of jobs that caused any problems this way. Most windows came up looking fantastic 

Never felt as though I could charge extra for a WFP first clean on an existing customer though unless it was an initial clean, a new customer. Surely its our choice to go WFP, not the customers? So we should absorb the cost of first cleans and think of it as an investment? It pays for itself, definitely, 5th clean now with some work and I'm flying 

[Helen]

As with wfp or trad, sometimes you can hit good first time and sometimes you don't. When we went over to WFP, and what we now do with newbies is explain that sometimes windows and frames need time to adjust to this new method of cleaning, due to the amount of hidden debris in frames and surrounds etc. We explain that the majority of debris will be drawn out on the first clean, but because the purified water is still working after we have rinsed and left it may draw out more and if that is the case, please let us know and we will return to sort it out. Along the way make it sound like the customer is doing YOU a big favour by giving feedback. We had one a while ago, who in the end we had to give up on WFP usage as the seals around the glass to the frame had quater inch gaps in them and were starting
t to pull away from the glass....no amount of wfp 24/7 would make it work! The custie was good as gold and gave us feedback each time and in the end he felt embarrassed by calling us, but he was doing us a favour! We gave in and went trad on this one
In answer to the original question, there is no set rule on how many cleans it should take, as too many elements involved on different windows...But you should always aim to have good cleans on the first time, otherwise you may not get a chance to do the second and third

[M & C Window Cleaning]

I started WFP the first week in October. This gave me one month of british summer time before the clocks went back and I lost an hour of daylight. I took enough time to do each job well on the first time round.
Out of just under 400 customers, I had about half adozen comments about odd windows that didn't come up too good and one woman even apologised for complaining. I think she thought I was going to pack her up for complaining. I only lost 3 due to WFP. However, it wasn't due to it doing a bad job, they just didn't like all the water. One who complained about the amount of water on the first visit was pleasantly suprised at how much less water I used on the second visit due to not having to do a major frame clean and using a trigger to control water flow.
By far the majority of those who commented were pleased with the results. One has even said that it does a far better job than the blade and has made her windows sparkle.

[Sir Squeaky]

Never felt as though I could charge extra for a WFP first clean on an existing customer though unless it was an initial clean, a new customer. Surely its our choice to go WFP, not the customers? So we should absorb the cost of first cleans and think of it as an investment? It pays for itself, definitely, 5th clean now with some work and I'm flying 

Definately.
You can't charge people extra when it's you who changing things!

[NWH]

Pignu i said that,it`s just like colouring in the window`s with water,just like being back at school lol. now i know why i liked clouring in.

[Captain Scarlet]

BRIGHTCLEAN:

I got perfect results first time everytime

I was reffering to my personal round and experiences. Perhaps I'm just very luck with the type of windows on my round!! I should have worded my post differently!! What I mean is that you are very very likely to get perfect results 1st time if you spend the time. I don't believe that this will always be the case though. I don't want to fall out about it though mate! Luke

[macmac]

Never felt as though I could charge extra for a WFP first clean on an existing customer though unless it was an initial clean, a new customer. Surely its our choice to go WFP, not the customers? So we should absorb the cost of first cleans and think of it as an investment? It pays for itself, definitely, 5th clean now with some work and I'm flying 

Definately.
You can't charge people extra when it's you who changing things!

Agreed too, spot on.

tony

[NWH]

I also agree that it is well worth taking time on first cleans cos it will only benefit you in the future when it takes you half or 1/3 of the time from then on.

[Wayne Thomas]

On initial cleans if the windows are clean-ish I charge 1 x the price.
If they're reasonably bad I charge 1.5 x the price.
If they're black I charge 2 x the price,
simply because of the time involved as several new customers who are only interested in having their windows long enough to sell their house and not really interested in having a regular, reliable clean even though they give the impression they are.
I justify the prices I charge mainly to cover the time spent cleaning them to bring them up to a very good standard from the initial clean so that I don't lose my hourly rate as I strongly dislike for a customer to get one over on me.
No, I don't feel guilty one little bit for charging double the price for initial cleans if the windows are black as they are paying for my time.

[cat9921]

BRIGHTCLEAN:

I got perfect results first time everytime

I was reffering to my personal round and experiences. Perhaps I'm just very luck with the type of windows on my round!! I should have worded my post differently!! What I mean is that you are very very likely to get perfect results 1st time if you spend the time. I don't believe that this will always be the case though. I don't want to fall out about it though mate! Luke

Luke

Not trying to cause offence... But some time ago you replied to my problem about OXIDIZED rubber seal......

It worked Thanks But how did you know that if all your Windows come up good first time ?

[Russell Macdonald]

I dont charge extra for the first clean even though they can take 2 to3 times longer. I look at the long term, that after a couple of cleans i'm earning great money. I do get mine up to a high standard on the first clean but after a few clean it takes little effort & quick.

As for uping my price when i changed over i did. Even though i cleaned the frames before the way wfp cleans them it's worth more, i also clean all the doors over.

It's been 2 years now & when a custy talk to me about wfp & if they are happy with the results the majority of mine think it's great, some don't care as long as they get cleaned & the odd one would prefere i do them trad but as i'm wfp only & done them for so long, they say they will stick with me as they know & trust me.

In my first year i reckon i lost about 20%, the reason most of the time was they wanted them done trad which is their choice. The extra work i now have  because i'm wfp is more than what i hoped.

[nat]

We don't charge extra for the first clean either, the amount of one offs is very very minimal and long term we keep the majority of new sign ups.

lost a couple due to use being WFP but the amount of work we have gained cause of it is far far greater