Hi all
Have any of you been in this situation, viewed a property last week (empty new owner moving in this Saturday) quoted for 3 double bedrooms and HSL, no major stains just generally grubby very easy job.
Customer happy with quote, agreed time and date for clean, arrived on time (yesterday) they were 30 min late, went in and thought I’ve got the wrong house here! There were hundreds of small wallpaper bits strewn across the floors sum stuck to carpets, I explained to them that I’m here to clean the carpets and not to do a builds clean, did they looked surprised! Any way we arranged that they would clear up, that I would fit them in today but very late afternoon.
We both turned up together on entry I could see nothing had been done, but now the new smell of paint the customer said no time yesterday and he would do it now, ok, then he unpacked a new vacuum cleaner (ok new house new vac) by the time I rigged up to start cleaning he had finished vacuuming the first room, on entry Picasso eat you heart out, even the Tate would have like it. Again I explained what I quoted for, his reply we only painted last night and it’s only emulsion. I gave up and walking away thinking not only is one born every day but two.
What is the moral of this I done a site evaluation and quoted, what if I done a phone evaluation and ask the relevant question, then found out the customer was misleading what would you do??
To all you happy cleaners have a great Xmas and a very profitable new year
Len