tom smith

  • Posts: 12
Steppin on toes
« on: October 08, 2010, 07:34:01 pm »
Hello lads

Good forum here.

I am thinking about setting up business and plan on building a round from scratch. I hear that the proper way to do things is buying a round and not building up one from scratch as most window cleaners don't take kindly to having somebody nicking their business. Heard a couple of horror stories on another forum about people getting their vans smashed up and beaten

Any truth in this? I am new to the business so not aware or proper etiquette and how its normally done, I don't see a problem with knocking on doors for business but is this naughty?

cheers


Paul Coleman

Re: Steppin on toes
« Reply #1 on: October 08, 2010, 07:39:28 pm »
Hello lads

Good forum here.

I am thinking about setting up business and plan on building a round from scratch. I hear that the proper way to do things is buying a round and not building up one from scratch as most window cleaners don't take kindly to having somebody nicking their business. Heard a couple of horror stories on another forum about people getting their vans smashed up and beaten

Any truth in this? I am new to the business so not aware or proper etiquette and how its normally done, I don't see a problem with knocking on doors for business but is this naughty?

cheers



Shouldn't be a problem so long as you avoid quoting if someone already has a window cleaner.
If someone has a genuine problem with their window cleaner other than price (e.g. crap job, bad attitude, unreliable etc) then I would probably quote.  I won't try to undercut though - partly because that would be a customer who would dump me when the next cheaper one came along.

Ian Lancaster

  • Posts: 2811
Re: Steppin on toes
« Reply #2 on: October 08, 2010, 07:45:13 pm »
Some people have strange ideas ::)

Window cleaning is a business, like any other.  Can you see Sainsbury's worrying about setting up a store in the same town as Tesco?

If you want to start up, go for it.  If you want to be totally ethical, just remember a few simple rules:

When you door knock, never ask if they already have a window cleaner, just say you're starting up and would they like a quote.  If they say they've already got a window cleaner but they'd like a quote anyway, DON'T ask what the current chap is charging, just give them your honest quote based on your pricing policy.  If they go for it, you've done nothing wrong, the other window cleaner must be either crap at his job or charging far too much.

Just remember not to deliberately underprice just to get the work - its not illegal, not even really immoral but it will cause you problems with established window cleaners, which is something you can do without when you'r trying to get established yourself.

Good luck

Ian

rg1

  • Posts: 1356
Re: Steppin on toes
« Reply #3 on: October 08, 2010, 07:50:04 pm »
Some people have strange ideas ::)

Window cleaning is a business, like any other.  Can you see Sainsbury's worrying about setting up a store in the same town as Tesco?

If you want to start up, go for it.  If you want to be totally ethical, just remember a few simple rules:

When you door knock, never ask if they already have a window cleaner, just say you're starting up and would they like a quote.  If they say they've already got a window cleaner but they'd like a quote anyway, DON'T ask what the current chap is charging, just give them your honest quote based on your pricing policy.  If they go for it, you've done nothing wrong, the other window cleaner must be either crap at his job or charging far too much.

Just remember not to deliberately underprice just to get the work - its not illegal, not even really immoral but it will cause you problems with established window cleaners, which is something you can do without when you'r trying to get established yourself.

Good luck

Ian

That's about it in a nutshell. Well said that man :)
The pen is mightier than the sword (and a lot easier to write with!)

Smudger

  • Posts: 13274
Re: Steppin on toes
« Reply #4 on: October 08, 2010, 07:50:48 pm »
Hi Tom,

It's your business and basically thats it. business !

I'd go down the building from scratch route it's good to get your own custy's and train them
to leave out your money or pay by BACS or however you want to do it.

if you knock a door and they have a w/c then leave it at that the only real NO NO is undercutting,
this in the long run won't do you any good as you will end up working for peanuts.

have an hourly rate in your mind - do your home and friends to see how long they take then you will be able to
quote with reasonable accuracy.

1st cleans/1 offs are double a regular 4 weekly clean   8 weekly are +50% of a 4 wk.

if you are going WFP i think 6 wky is a better option. - unfortunately it's too late for me to change from 4 and 8's

good luck

Darran
A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.

www.oddbodscleaning.co.uk

Smudger

  • Posts: 13274
Re: Steppin on toes
« Reply #5 on: October 08, 2010, 07:53:02 pm »
Ian - you can type faster than me ! >:(  ;D

Darran
A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.

www.oddbodscleaning.co.uk

Rob_Mac

Re: Steppin on toes
« Reply #6 on: October 08, 2010, 07:54:18 pm »
Ian

On that note and I have mentioned that I have been up to Bishop Auckland, on another topic.

A road width apart a brand new build Tesco going up at exactly the same time as a brand new build Sainsbury's. You should see the frantic efforts to get either store finished.

The better one will be the Sainsbury's because that is the one I am working on!!!

The moral of the story is to reiterate your words and if there is enough business in that one town to have two goliaths competing, yards apart, I don't think that local window cleaners have anything to worry about.

Get out there and get your customers!!!

Rob ;D

s.w.c

  • Posts: 1174
Re: Steppin on toes
« Reply #7 on: October 08, 2010, 07:54:51 pm »
Some people have strange ideas ::)

Window cleaning is a business, like any other.  Can you see Sainsbury's worrying about setting up a store in the same town as Tesco?

If you want to start up, go for it.  If you want to be totally ethical, just remember a few simple rules:

When you door knock, never ask if they already have a window cleaner, just say you're starting up and would they like a quote.  If they say they've already got a window cleaner but they'd like a quote anyway, DON'T ask what the current chap is charging, just give them your honest quote based on your pricing policy.  If they go for it, you've done nothing wrong, the other window cleaner must be either crap at his job or charging far too much.

Just remember not to deliberately underprice just to get the work - its not illegal, not even really immoral but it will cause you problems with established window cleaners, which is something you can do without when you'r trying to get established yourself.

Good luck

Ian


i agree with you there.

geefree

  • Posts: 6180
Re: Steppin on toes
« Reply #8 on: October 08, 2010, 07:56:52 pm »
Its a bit like ice cream rounds ...

This is my area !

Oh dear.

My mates a plumber , and he never gets other plumbers giving him the evils,

we should all get on ,

There is enough work for everyone, ..... well there used to be before the recession ,

now there are so many new ones about ( no disrespect )... its getting harder,

i know i would not like to start from scratch  now.

sorry for the negative sounding post , but its true,

knock the doors though every evening and weekend,

thats quickest way to build your round.

unless you can buy.  ;)

tom smith

  • Posts: 12
Re: Steppin on toes
« Reply #9 on: October 08, 2010, 07:58:47 pm »
Thanks for the replies lads

Yeah I originally thought that it was not massively territorial with that my street your street type thing so its good to hear from people in the business that is the case

Planning to get started with some weekend work to test the water and then go full time in spring if all goes well


rg1

  • Posts: 1356
Re: Steppin on toes
« Reply #10 on: October 08, 2010, 08:00:48 pm »
Tom..where in the south east are you?
The pen is mightier than the sword (and a lot easier to write with!)

tom smith

  • Posts: 12
Re: Steppin on toes
« Reply #11 on: October 08, 2010, 08:01:44 pm »
Near Crawley.

Ian101

  • Posts: 7887
Re: Steppin on toes
« Reply #12 on: October 08, 2010, 08:09:21 pm »
Thanks for the replies lads

Yeah I originally thought that it was not massively territorial with that my street your street type thing so its good to hear from people in the business that is the case

Planning to get started with some weekend work to test the water and then go full time in spring if all goes well


Hi Tom .... u found a good place to learn ... has helped me with my business ... i rekon im about 3 years ahead in the knowledge stakes due to the guys on this forum plus has saved me a fortune when it comes to what does and dont work.

Part time a good idea thats how I started in Feb this year with 10 customers ... went full time in June this year and not looked back ... work hard ... price smart ... provide a good standard of service and it all comes together in the end.

Panorama

  • Posts: 524
Re: Steppin on toes
« Reply #13 on: October 08, 2010, 08:19:44 pm »
Hi tom, I've just started window cleaner again after a long lay off. I'm doing it on a part time basis, and in the space of 3 months I have 20 customers ( my next target is 50 ) which equates to just over a hundred pound a month. Now I know this doesn't sound much but Ive never door knocked , it's all been word of mouth, cumulating the other day when one customer actually paid me £3 more than what I quoted her for doing such a good job initally. I have found that the main gripe that the customers have is having someone reliable. Within my quotes I include washing all the frame down as well as the cill. My advice to you would be. Dress smart whilst you work, don't swear , take your time and do the job correctly,  don't be afraid to put a price in that is fair, and lastly, don't be afraid of other window cleaners and working THEIR patch. After all if they were that good they would cleaning every house in the street. Good luck

4Taz

Re: Steppin on toes
« Reply #14 on: October 08, 2010, 08:32:53 pm »
Some people have strange ideas ::)

Window cleaning is a business, like any other.  Can you see Sainsbury's worrying about setting up a store in the same town as Tesco?

If you want to start up, go for it.  If you want to be totally ethical, just remember a few simple rules:

When you door knock, never ask if they already have a window cleaner, just say you're starting up and would they like a quote.  If they say they've already got a window cleaner but they'd like a quote anyway, DON'T ask what the current chap is charging, just give them your honest quote based on your pricing policy.  If they go for it, you've done nothing wrong, the other window cleaner must be either crap at his job or charging far too much.

Just remember not to deliberately underprice just to get the work - its not illegal, not even really immoral but it will cause you problems with established window cleaners, which is something you can do without when you'r trying to get established yourself.

Good luck

Ian

Top advice - why ask if they have a window cleaner??? Do you want a price? - if yes - this is my price - end of  ;D

AuRavelling79

  • Posts: 23773
Re: Steppin on toes
« Reply #15 on: October 08, 2010, 11:10:50 pm »
A word of caution.

I remember a guy on this forum had his tyres slashed and windscreen smashed, but he stood his ground. That's the only time I've heard of anything like this and that was about 4 years ago. There are Psycho's in all walks of life and window cleaning (especially trad.) can attract low-life as it is easy to get into. SO don't needlessly prod the wasp's nest.

Even nowadays there are a few doley/druggie types about. You might get a phone call on the lines of "gerroffamypatch" - I wouldn't let it intimidate you. In fourteen years I have had one phone call to which I replied "are you threatening me?" and the guy said "I ain't fretnin' no-one, just wochyerbackroight?" click.

I must admit, being new, I was a bit wary, but nothing came of it. In fact when I bumped into him in the street he was more "whiney and upset" rather than aggressive.

Ooop north in luddite land (Lancashire  ;D) one or two get a bit chopsy and wee on the corner of each street to mark their territory because they're scared of competition!  ;D
It's a game of three halves!

s.w.c

  • Posts: 1174
Re: Steppin on toes
« Reply #16 on: October 09, 2010, 09:11:07 pm »
A word of caution.

There are Psycho's in all walks of life and window cleaning (especially trad.) can attract low-life as it is easy to get into. SO don't needlessly prod the wasp's nest.


ha ha ha ha no need to call me names Mr fudge packet, don't prod the wasps nest, ha ha kick it instead an set light to it an see how mad they get its more fun then put them out of there misery,
cant take life to serious we got to have fun sometimes thought you would understand that mr gold ;D ;D

AuRavelling79

  • Posts: 23773
Re: Steppin on toes
« Reply #17 on: October 09, 2010, 09:16:06 pm »
A word of caution.

There are Psycho's in all walks of life and window cleaning (especially trad.) can attract low-life as it is easy to get into. SO don't needlessly prod the wasp's nest.


ha ha ha ha no need to call me names Mr fudge packet, don't prod the wasps nest, ha ha kick it instead an set light to it an see how mad they get its more fun then put them out of there misery,
cant take life to serious we got to have fun sometimes thought you would understand that mr gold ;D ;D

>Mr. Smith!

Sorry, you've lost me there ... my post was in no reference to you. Please explain.
It's a game of three halves!

s.w.c

  • Posts: 1174
Re: Steppin on toes
« Reply #18 on: October 09, 2010, 09:31:26 pm »
i was taking the pee yo daft git, i was trying to make some fun out in the thread people take it to serous just get on with it an do your work, Mr gold i thought you would have clocked me taking the pee, getting slow old man :-* :-*

Frankybadboy

  • Posts: 9022
Re: Steppin on toes
« Reply #19 on: October 09, 2010, 10:18:49 pm »
i was taking the pee yo daft git, i was trying to make some fun out in the thread people take it to serous just get on with it an do your work, Mr gold i thought you would have clocked me taking the pee, getting slow old man :-* :-*
your so funny  ;D ;D ;D ;D ;D ::) ::) ::) ::)