Kev
I wasn't going to say anything about this.
I certainly don't blame you.
Parcelforce rang me yesterday morning, as you know I'd been on nights, had about 4 hours sleep. I told them I would get to the store so we wouldn't have the delivery rejected again, was there for 09.30 and just sat waiting, she had said mid morning.
At 4pm I'd had enough, did the sample with Tensid's Cladex AC, wiped on with a cloth and rinsed off, it came up really well.
I left the store to go and do another last minute job in Bristol at 17.30 - still no delivery.
I am obviously annoyed, I know you had got the samples out in good time, I wouldn't have expected anything less but at my end I had Sainsbury's decision makers waiting for the test areas and I could only give them one area.
Anyone who wants to chime in with a comment of 'should have ordered sooner' doesn't know the environment, these were down to be washed off and spray painted but that got cancelled the day before.
When I go back to the store next week the decision will have already been made, expecting the costs to go in today and confirmation by Tuesday next week so out of time on the products supplied by yourself
I'm at the store doing the initial clean off across the cladding, two/three days, there are parts you cannot see and then back to the beginning with either a cloth on or low pressure spray application of the SS cleaner and rinse off.
I'm certainly not going to fall out with you about it, least of all publicly but your courier service let you down, I don't think they even attempted the delivery the previous day because when I asked no deliveries had been rejected at customer services.
The excuse that he didn't deliver because it didn't say Sainsbury's supermarket on the parcel goes against trying to deliver it and it being rejected - laughable and I would be changing service providers if I had unhappy customers and they were costing me sales.
Scott -
Rearrange - kricp!!
