[hydro]

had a customer ring up today to cancel as she has had to have a couple of units replaced and the window fitter apparently told her that the wfp doesnt do her leaded windows any good and might be to blame! i was fuming when i came off the phone i told her that it wasnt possible and that ive never had any probs before with any other customers in the past just wanted to know what your views was and if i should pursue the window fitting company for it in writing ?
many thanks

[Window Washers]

had a customer ring up today to cancel as she has had to have a couple of units replaced and the window fitter apparently told her that the wfp doesnt do her leaded windows any good and might be to blame! i was fuming when i came off the phone i told her that it wasnt possible and that ive never had any probs before with any other customers in the past just wanted to know what your views was and if i should pursue the window fitting company for it in writing ?
many thanks

wfp screws up the lead on windows, if you don't clean them correctly

[hydro]

ive never had any problems with cleaning leaded windows before ive been doing this job now for a good few years but still cant see how a fitting company has the right to say wfp is no good for your windows 

[Dougaldum]

had a customer ring up today to cancel as she has had to have a couple of units replaced and the window fitter apparently told her that the wfp doesnt do her leaded windows any good and might be to blame! i was fuming when i came off the phone i told her that it wasnt possible and that ive never had any probs before with any other customers in the past just wanted to know what your views was and if i should pursue the window fitting company for it in writing ?
many thanks

wfp screws up the lead on windows, if you don't clean them correctly

how do you know this explain please

[Window Washers]

had a customer ring up today to cancel as she has had to have a couple of units replaced and the window fitter apparently told her that the wfp doesnt do her leaded windows any good and might be to blame! i was fuming when i came off the phone i told her that it wasnt possible and that ive never had any probs before with any other customers in the past just wanted to know what your views was and if i should pursue the window fitting company for it in writing ?
many thanks

wfp screws up the lead on windows, if you don't clean them correctly

how do you know this explain please

the lead will crease, crack then break if you are heavey handed and scrub to hard.

you go with the lead not against it, you will know what that means when you try it if it goes over smooth you will not damage it, do it the other way so is feels like it is scrubbing it is asking from trouble.

Hope that helps

[sean84]

had a customer ring up today to cancel as she has had to have a couple of units replaced and the window fitter apparently told her that the wfp doesnt do her leaded windows any good and might be to blame! i was fuming when i came off the phone i told her that it wasnt possible and that ive never had any probs before with any other customers in the past just wanted to know what your views was and if i should pursue the window fitting company for it in writing ?
many thanks

So what has actually happened to the lead?

[hydro]

im going to go and see her tomorrow and find out more but from what she said was that the seal had gone in the window and that was why they were being replaced! 

[Window Washers]

im going to go and see her tomorrow and find out more but from what she said was that the seal had gone in the window and that was why they were being replaced! 

if that is the case, note to her that the seal on the glass in inside the frame and is not touched by you, it will be faulty workman ship on the glass company or the installer, I had to fit and refit about 100 windows on a block of flats we clean a few years back, and it is shocking what some of the fitter do to pack the windows (glass) in the frame

[andyjm1]

I once cleaned a house wfp where all the lead was coming away, with bits of it already missing. Doing the job just made it worse and we only did a couple of cleans before the customer cancelled.

However, do loads of others now with leaded windows and never had any problems, so I suppose it depends on how old the windows are and how well the lead has been stuck on.

[♠Winp®oClean♠]

A seal can be "blown" but not be apparent untill certain things happen. In my experience two things are cold water washing hot, sun-baked glass & warm/hot water washing very cold glass.

The difference in temperatures must cause the condensation.

[Window Washers]

ive never had any problems with cleaning leaded windows before ive been doing this job now for a good few years but still cant see how a fitting company has the right to say wfp is no good for your windows 

also find out who the fitting company is, either call them and speak to the owner and ask why thier staff are giving out incorrect information. Where are you based ?

[Window Washers]

A seal can be "blown" but not be apparent untill certain things happen. In my experience two things are cold water washing hot, sun-baked glass & warm/hot water washing very cold glass.

The difference in temperatures must cause the condensation.

so are you saying/thinking that the wfp is the problem here ? as thats a good debating point

[hydro]

ive always said to the customer that its the weather that does the seals on them by the hot n cold weather and where the sun is on the windows alot too.

[hydro]

i dont think the wfp is the problem at all im just abit angry at the fitter saying it was when ive never had and problems in all the years ive done this job

[hydro]

sorry im based in west mids

[Window Washers]

i dont think the wfp is the problem at all im just abit angry at the fitter saying it was when ive never had and problems in all the years ive done this job

call the company, I would and I would explain that to the customer

[♠Winp®oClean♠]

A seal can be "blown" but not be apparent untill certain things happen. In my experience two things are cold water washing hot, sun-baked glass & warm/hot water washing very cold glass.

The difference in temperatures must cause the condensation.

so are you saying/thinking that the wfp is the problem here ? as thats a good debating point

No, but in certain circumstances wfp can make visually apparent an already blown seal.

[AS Window Cleaning]

Interesting thread.

For the above comment, couldnt wfp also make blown windows worse then, if we wash it with cold water in the hot sun, or vise versa?

Ive wondered, and been meaning to ask on here, if it causes marks from the lead to run, ive seen several marks where the lead has marked the window, and wondered whether thats going to happen anyway, or whether the pure water causes it to tarnise the glass more.

[Window Washers]

Interesting thread.

For the above comment, couldnt wfp also make blown windows worse then, if we wash it with cold water in the hot sun, or vise versa?

Ive wondered, and been meaning to ask on here, if it causes marks from the lead to run, ive seen several marks where the lead has marked the window, and wondered whether thats going to happen anyway, or whether the pure water causes it to tarnise the glass more.

the lead should have a coating on it to stop this from happening, my guess would be this is not on there it is like a varnish.

Agree winp@o about the water making them look worse on blown seals, but this also happens in the rain, once its blown its blown I sell them a service for this to replace the glass 

[P @ F]

I bet a pound to a pinch of poop that it was ANGLIAN , Had the same happen to me  a while back , south facing house , all the units started to go one by one , no matter what the season they still went , yet the rear windows never broke a sweat HMMMM, LITTLE DODGEY THAT .

My old man has had the same ANGLIAN units in his south facing house for 20 years , 7 of those done by wfp method , still not a single bit of condensation in sight , Anglian cut costs and went for inferior units , simple as that , costs had to be cut cos they ran out of custies , its the same as the roofers these days , nowhere near as much work out there being as the jobs were done a lot better after the storms of 89 , fact from a custie roofer !

 Rich

[NJWindowCleaning]

One of my customers had new windows put in last August which cost them £66,000 for them and the fitter said to them not to clean them Trad way but use wfp instead. 

[John F]

had a customer ring up today to cancel as she has had to have a couple of units replaced and the window fitter apparently told her that the wfp doesnt do her leaded windows any good and might be to blame! i was fuming when i came off the phone i told her that it wasnt possible and that ive never had any probs before with any other customers in the past just wanted to know what your views was and if i should pursue the window fitting company for it in writing ?
many thanks

i can see why this has upset you. these sort of people are annoying. why not just replace the customer? why does it matter what they think of wfp or what the window fitter told her? ive had people say all sorts of rubbish in the past. cant remember who they are now because it doesnt matter.

you have lots of customers who dont cause problems. concentrate on them and getting as many like them as possible. leave the stupid customers to other window cleaners who havent got enough customers and will spend time explaining stuff to stupid customers.

[VSP Home Care]

If water damages units then the units are not fit for purpose mate, it's like saying this umbrella is the best you can buy just don't get it wet......

Seriously can't see any reason why pure water can affect a window.  All that lead is basically the same stuff, sticks to the pane and is rolled on with a hand roller.  I can see that if you hammer the window like a mugger on your mum you might be able to lift a piece on an old window but you'd have to be extremely unlucky and the lead would have to be really crap.

When you make units and black the lead you use 000 wool and T cut, well we used to.  Then you polish it up with a rag and I can assure you I was never light handed buffing them up and I've never shifted a piece of lead with a rag in hand.

Units break down due to a blown seal, what causes the seal to blow is always up for debate, mainly bad fitting or a really crap product used to hot melt the two panes together.

If someone told me to my face that pure water and a brush could ruin 20k of leaded windows I'd tell the mug to take em back out and find another fool 

Rather annoying that firms say things like this and stupid really as they are only rubbishing their own products.

[VSP Home Care]

i can see why this has upset you. these sort of people are annoying. why not just replace the customer? why does it matter what they think of wfp or what the window fitter told her? ive had people say all sorts of rubbish in the past. cant remember who they are now because it doesnt matter.

you have lots of customers who dont cause problems. concentrate on them and getting as many like them as possible. leave the stupid customers to other window cleaners who havent got enough customers and will spend time explaining stuff to stupid customers.
[/quote]

Trouble is John, when cowboys start spreading this kind of crap around and blame windys for their shoddy products, who do you think the customer believes, they certainly wont want to believe that they have just wasted 20k on crap windows and are most likely to tell everyone they know how that window cleaner wrecked my windows blah blah.

I very much look forward to someone trying this with me, I'll be there until dawn arguing lol

If this was the case then I think we would be seeing a ton of insurance claims against WFP window cleaners.... and it aint happening 

[Londoner]

Window fitters are just chimps, most of them can't walk on their hind legs. Who's going to bother what they say?

[John F]

i can see why this has upset you. these sort of people are annoying. why not just replace the customer? why does it matter what they think of wfp or what the window fitter told her? ive had people say all sorts of rubbish in the past. cant remember who they are now because it doesnt matter.

you have lots of customers who dont cause problems. concentrate on them and getting as many like them as possible. leave the stupid customers to other window cleaners who havent got enough customers and will spend time explaining stuff to stupid customers.

Trouble is John, when cowboys start spreading this kind of crap around and blame windys for their shoddy products, who do you think the customer believes, they certainly wont want to believe that they have just wasted 20k on crap windows and are most likely to tell everyone they know how that window cleaner wrecked my windows blah blah.

I very much look forward to someone trying this with me, I'll be there until dawn arguing lol

If this was the case then I think we would be seeing a ton of insurance claims against WFP window cleaners.... and it aint happening 
[/quote]

giving yourself a reason to argue and prove a point there mate. i understand what you mean but if you have enough customers then who cares what anyone says? do you think that a customer base of 300+ could be shot to pieces by a comment from a window fitter? it would have to be a shaky customer base to fall apart because of what one person said to another person.

if you had 500 customers then i bet you wouldnt bother arguing the point with someone who thinks wfp is crap. i havent got 500 customers but i still wouldnt bother educating some housewife about window cleaning techniques.

replace the problem customer and get the proper customers serviced. thats what they are paying us for.

[windiewasher]

Right,find out who the fitter is and go around telling everyone in the area not to use them as they are dodgy and dont fit the windows correctly and when they come back to you tell them why!
 If that fails find out which fitter it was and crack on the nose!

[Window Washers]

One of my customers had new windows put in last August which cost them £66,000 for them and the fitter said to them not to clean them Trad way but use wfp instead. 

please get that recorded so we can all use it 

[rscleaningservices]

with you docwindows do the fu++er !!!!!!!!!!!!

[hydro]

Well I went to see her today and she basicly said that the water wad getting behind the lead and coming away which is why she had the window company back out to sort them out and to  cut a long story short I said so basicly its down to their crap workmanship not the wfp!? But And followed with wot do they expect to happen when it rains on them? but still in her mind its down to the wfp and i think its wrong for a company to slate a service wth no proven proof to cover bad workmanship! one customer gone Plenty more out there lol

[Pope vader]

sue the company for defamation of charater

[Window Washers]

sue the company for defamation of charater

or just let it go and move on 

[AS Window Cleaning]

sue the company for defamation of charater

it would bug me the thought of rubbish being spread about me.

but sure, dump em and get 2 non leaded customers who pay more!