[Scott Dean]

Does anyone have a copy of a canvassers 3x clean contract that goes out to all new customers, that they could email me?

info@windowcleaningsolutions.co.uk

[A@R WINDOWCLEANING]

Not worth the paper its written on im afraid

[andyjm1]

Not worth the paper its written on im afraid

Unless it's signed of course. 

[Window Washers]

Not worth the paper its written on im afraid

have you ever used one ?

[GDwindowcleaning]

Getting people to sign a contract to a service they may not be happy with is just making life harder for yourself, keep it relaxed and do a good job and they will stay....

[Window Washers]

Getting people to sign a contract to a service they may not be happy with is just making life harder for yourself, keep it relaxed and do a good job and they will stay....

Why would you be getting someone to sign a contract for something they are not happy with, a contract is a 2 way thing I think you may have missed this point, it protect both people 

[GDwindowcleaning]

Have you ever tried to sign someone to a window cleaning contract?

[Window Washers]

Have you ever tried to sign someone to a window cleaning contract?

for about 2 years GD 

[GDwindowcleaning]

And does it affect your sign up rate on the doors?

[Window Washers]

And does it affect your sign up rate on the doors?

it helps retention rate  , I go for quality not quantity, I learn from mistakes and fail fast if i'm going to fail.

[GDwindowcleaning]

Sorry not being funny as i am genuinely interested but that was a politicians answer, does it affect your sign up rate? And do people still cancel despite signing the contract?

[richywilts]

We get people to sign a lead sheet agreeing to a minimum of three cleans to be honest tho we haven't been strict with it as we canvassed a lot of council we just jibbed them off coz we cudnt be bothered with messers

[richard jagger]

The man asked for a " contract that goes out to all new customers " he did not ask for a lesson in what will or will not work. AS always the negative bunch at work.Some will not post because of all the negative input.Come guys to get real,

[GDwindowcleaning]

I was asking because i am interested, is that a crime?

I dont agree with them but i am always willing to have my mind changed, its why its an open discussion forum.....

[Steve CM]

I have one but cant email it until I'm back at work which is Tuesday

Been using it for about 3 years and it's a must. You do get some people trying to wriggle out but it's minimal. Most are scared into believing they must have 3 cleans carried out. Works well.

[GDwindowcleaning]

You want to scare customers? How does that build customer relationships? I swear we would all be out of business if customers ever read this forum....

[richywilts]

Steve could you email me your contract please email is below unless u have it saved cheers

[Steve CM]

Lol, yeah I like to scare my customers.

Maybe the wrong choice of words. What I was saying is that would it stand up in a court of law? I'm not sure but most believe it to be official so it works well. You can dress up as much as you want about being straight and honest with customers blah blah but I'm long in tge tooth and have dealt with around 3000 of them over the last 5 years and a percentage will. Lie, cheat, not pay, try and get stuff for nothing etc. So by having provisions in place you will less likely have issues.

I have heard every story under the sun and even when you've dealt with someone for a longtime they could still try and shaft you at some point.

Been there, done it, bought the t-shirt

[GDwindowcleaning]

My point is if you get someone to sign a lead sheet i am pretty sure it wouldnt stand up in court, or more to the point would you really take someone to court for 20 quid? Can see your logic but in my experience the good ones will be the good ones whether or not you sign a contract. I personally think its too strong on the door, i have knocked on alot and i think it would scare potentially good customers off....

[Steve CM]

It will only scare the ones who ain't serious. That's why we use it.

[GDwindowcleaning]

But if they aint serious surely you sont want them anyway? Think we have to agree to disagree on this one lol

I have had customers who didnt seem that keen on the door who have become some of my best, nothing is so black and white. Thats why i have just took them on and seen what happens...

[Steve CM]

I have had canvassers agree a conservatory roof price in the price and had to carry it out.

I have had a load of people cancel after one clean.

I have had a lot of people turn my guys away if it rains.

I have had people turn us away because they thought we used ladders or didn't understand about leaving windows wet.

Along with non payments and everything else I listed in the previous post.

When there is 3 parties involved you want to make sure all people are clear ie everything has been explained and signed off. It's all good and well saying you've explained it but when there is an issue after one clean the window cleaner will be gunning for you so if it's signed off they know you've done your job properly.

[Steve CM]

But also even if you canvass yourself it's could to have everything outlined and signed off because there are people out the who try it on

[GDwindowcleaning]

But getting it signed off is different from a contract...

The customer just signing to say it has been explained to them is easy, holding someone to a three month contract is not...

But having a signature is not going to stop someone trying it on...

[Steve CM]

3 months is easy and most stay for 3 months or beyond. We must of done it with well over 2000 customers.

If your good at selling your product then you won't have an issue

[GDwindowcleaning]

Like i said i see your logic and if it works for you then great but i cant see the point of over complicating it....

[Steve CM]

Spend 45 grand on canvassers and head ache then tell me otherwise

[GDwindowcleaning]

I am looking to get into canvassing for other people and trying to change the game by adopting a staged payment structure so you only pay for geniune customers. I think getting them to sign a three month contract would make the job harder and longer on the door. I also dont think ot would offer more protection than i am already offering...

[Ian101]

We get people to sign a lead sheet agreeing to a minimum of three cleans to be honest tho we haven't been strict with it as we canvassed a lot of council we just jibbed them off coz we cudnt be bothered with messers

cant u just use paper ?? easier to sign and its a lot lighter than lead  

[Crystal-clear]

Hi steve im with you 100% of the way i too have heard everything under the sun

if it aint to much trouble you couldnt email me one of your contracts , ?

crystalclear.inbox@gmail.com

[Steve CM]

When I get back I will no probs

[Scott Dean]

Thank you for your honest opinion's, my main reasons however are to safe guard my initial investment. As we all know the first clean costs us money and time to get them up to the right standard. I can either charge an extortionate rate for the first clean or try to safe guard the first three cleans to enable me to at least return some revenue.

Now i fully understand that there are more than enough messer's for everyone and what i'm hoping is that making the signature (new customer contract) a compulsory part of the initial relationship between customer and company that it puts off any potential mickey takers from the start.

If however the customer is not happy after signing and having there initial cleans, i will address the situation accordingly and if they want to cancel due to these problems they can as, long as they have paid up to the last clean. I'm not saying its a way out but more of an understanding that if they are being funny now i certainly wont want them in the future.

This doesn't work for every window cleaner but i'm pushing more in 2012 for a much more professional outlook.

Steve if you could send me a copy to look at it would be really appreciated...

Cheers Scott

[A & J Owen Window Cleaning]

When I get back I will no probs

Hi Steve - have just e-mailed you would like a copy too if you don't mind. thanks