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AuRavelling79

  • Posts: 23667
Re: Another customer email! - The reply.
« Reply #40 on: October 23, 2009, 06:03:01 pm »
Quote from: davids3511 on October 23, 2009, 04:38:10 pm
Quote from: Guest. Please login on October 23, 2009, 04:06:43 pm
Quote from: davids3511 on October 23, 2009, 03:58:00 pm
Just received today -

Fare enough David, obviously a misunderstanding, please continue to clean the windows and I will make arrangements for the transfer to be made of the outstanding money.
 
Thanks and apologies for the misunderstanding
 
Blah

Classic, just goes to show what a difference 24 hrs can make. Nice result.
Thing is Cozy, I'm not sure I want them back. In fact I am sure I don't. Am I just being an arse if I don't go back though?

Why not go back? She's apologised for the misunderstanding - she'll eat out of your hand now. Air cleared and all that.
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It's a game of three halves!

EZclean

  • Posts: 857
Re: Another customer email! - The reply
« Reply #41 on: October 23, 2009, 07:44:37 pm »
agree,
they will be the nicest customer for you now.
i just think it took alot for her to reply especially as you told her to get a new w/c.
you telling them about the back door made her see sense. you did a good deed there, bit of Karma maybe.
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EZclean - Cleaner Than Water

lee_dewing

  • Posts: 3118
Re: Another customer email! - The reply
« Reply #42 on: October 24, 2009, 12:05:01 am »
People don't like to be thought bad of. ;)

Good letter had them on the ropes there.

Give it one more go.

If someones saucy with me rarther than have a row i stick a note through the door on the back of one of my windows cleaned today bills.
  i tear my telephone no' off bottom sometimes that way i have last word and that can't argue back as they can't get in touch ;D

I am childish at times  ;)
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Pleasure in the job puts perfection in the work.     - Aristotle

davids3511

  • Posts: 2506
Re: Another customer email! - The reply
« Reply #43 on: October 24, 2009, 03:25:37 pm »
Quote from: lee_dewing on October 24, 2009, 12:05:01 am
People don't like to be thought bad of. ;)

Good letter had them on the ropes there.

Give it one more go.

If someones saucy with me rarther than have a row i stick a note through the door on the back of one of my windows cleaned today bills.
  i tear my telephone no' off bottom sometimes that way i have last word and that can't argue back as they can't get in touch ;D

I am childish at times  ;)
I though this business fas full of 'saucy' housewives before I started. How bloody wrong was I. :(
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mark dew

  • Posts: 2901
Re: Another customer email! - The reply.
« Reply #44 on: October 24, 2009, 05:51:57 pm »
Quote from: davids3511 on October 23, 2009, 04:38:10 pm
Thing is Cozy, I'm not sure I want them back. In fact I am sure I don't. Am I just being an arse if I don't go back though?

Dunno about an arse. Maybe? But after thinking about it and spending time on getting your side across, it is a waste of your time if you don't. I wonder how many minutes  your life has been shortened, from the little bit of blood pressure that caused.  ;D

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EandM

  • Posts: 2167
Re: Another customer email! - The reply
« Reply #45 on: October 24, 2009, 11:42:11 pm »
10% of your customers will give you 90% of your grief.
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Window Washers

  • Posts: 9036
Re: Another customer email! - The reply
« Reply #46 on: October 24, 2009, 11:47:58 pm »
Quote from: EandM on October 24, 2009, 11:42:11 pm
10% of your customers will give you 90% of your grief.
99% right, the other 1% is your Mrs  ::)
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If your not willing to learn, No one can help you, If you are determined to learn, No one can stop you ;)
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