All the cancellations I get, get called with me regardless of whether they pop before or after the first clean. I actually love the first cleans it always goes pretty smooth very little issues, but this is because Ive set them up and as we know customers are raving for that first one, the first clean is all about setting up the second clean, in which the cleaner has to deal with. I know that with what your saying Mick you could handle that and many guys can but what about the ones who cant, I cant afford too many like that as it is, the margins are minimal for canvassers and we only get one slice of the cake.
I get all my clients to give the customer a letter after the first clean which we co write to give to the customer,what the criteria to being on the round is, payment methods,cancellation policy etc.
In regards to my charges please remember thats everything included with me and I stay there until the job is complete regardless if its one day or 2 weeks on some jobs last year in tough areas I didnt get much more than one clean value.
When I first started and was desperate for clients I only charged x1 and everyone got credit, had people queueing up but guess what got ripped of 3 times in 6 months.
I know what your saying Mick makes sense but alot of switched on cleaners would not go near a canvassing team offering 3 clean garantees as they know they are poppy cock.
In my world every customer is considered a one off until proven otherwise.