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How do they get away with it

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woodman:
I have been to one of the national cinema chains to day,you know the type of thing multi-screen on the egde of town, to inspect some carpets as called in by the manager.

The carpets are cleaned once every three months by a company that 'cleans' (ruins)  them on a national basis.

They are in such bad condition, ie Shrunk to the point of splitting, with infills put in which are loose and a danger to the public.Severely stained in all areas and all cinemas,smelly,flat and generaly soiled all over.

This has all been caused by poor cleaning methods ,extraction with cold water,over wetting using truck mounts etc etc

The manager wants them removed yet the head office will not hear of it despite the fact that they will have to replace all the carpets with new only for these cowboys to start all over again.

Beggars belief. >:(  Just how do they get away with it when there are quality cleaners out there.It's no wonder the company is loosing money hand over fist when they have facility managers like these too lazy to chase up and check the contractors they employ until it's too late.

Scots_cleaner:
:(
Woodman
I know how you feel i priced the UCG in glasgow they  got in touch with us through The main cleaning contractors sub-contracted window cleaner who gets his supplies from the same company as us who put him on to us we are based 100 miles apart.

Anyhow i met the manager did a test patch.

This was a big job 17screens on 5 levels put in a price only to get knocked back by his boss they had to stick with the national rubish.. :( :'( :( :'(

Len Gribble:
You did not say whether the general cleaning company were the so-called carpet cleaners.

In my estimation the reason they get away because they are cheap and can do it on national bases and cover it with sub contractors.  The FM or Buyer (as called by some companies) sits in there office looking good because he or she has saved ££££££ they are not interested at the front end and being criticised by the area manager for the lack of cleanliness of their premises.  I once over heard a MD of a very large high street company say I hate security and cleaners the person with him said why? THEY COST ME MONEY!

Sorry to be cynical, you say they are cleaned every three months, I’ve yet to come across any retail outlet including the leisure industry in my location to cleaning carpets every three months, the latest one (last weekend) was a pub it had been down for 6 years the manager had been there for 18 months and expected us to repair the broken seams which had gaff tape holding them together. (I always take pictures before & after)

Len

Scots_cleaner:
Ive just finnished work at 8pm cleaning an office carpet that has been down for 10 years never cleaned we had to clean one area one night then rinse it the next just to get it like new.

It was cleaned two weeks in a row by another company but was still dirty and they did not get paid :D :D

This was the main contrator also on this one.

Nigel_W:
Hi Len,

Just to give you hope - I have got a couple of contracts - one hotel and a casino that have their carpets cleaned every 2 weeks ;D ;D ;D ;D

Nigel

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