i love it when a custy says cant you use a ladder, no for insurance reasons then say this
if i fall of a ladder i get done and you get done for letting me use a ladder, if you watch sky they drill holes in the wall to secure the ladder before they put a dish up, plus there was a builder who fell off a ladder think he was using it to get on to a garage roof height building, because the women insisted he use it and not go throught the house to get out of the door on to the roof, he fell sued h and s done him, the company and the women, the judge ruled they all where responsible for a !/3 of the damage, basically the women ended up selling here house to pay the builder, as her insurance wouldnt cover it as they said she should of let him use the safest method
(true that)
then point out why hose is yellow and where a high viz, all health and safety