Hi
I just brought a reconditioned machine, the service was great, it was delivered the next day, Martin gave an exact price on the phone as it had to be paid for in advance so I suspect you are only hearing one side of the story.
I had new pipes but by choice, a reconditioned wand which was 1/2 the price of a new one, At least you get the reasurance that it is working tip top, I used mine yesterday and it was very good indeed.
I have had 3 machines from Ashbys and they have always been 100%
Thanks