[Shrek]

Just got a txt from a custy

Hi shrek , hope your well ! I got talking to the window cleaner who was doing next door and he said he works for Taylor wimpey and he does all the houses for just £10 ( I charge her £15) . So as it works out cheaper , I'm going to go with him . But thank you , you have been great :-)

.... Iv only cleaned 3 times , would you respond? Or just delete and forget?

[jo5hm4n]

So shes a fairly new customer to you, she clearly has no loyalty, to some customers saving a few £ is more important than being able to trust and have a reliable window cleaner.

Personally just delete and forget, you dont want customers like that, who are always chasing a cheaper price.  These days if i lose a customer due to pricing, i dont even try to fight just let them get on with it best way i think!

[Cookie]

+1

Just move on ....

[SeanK]

Reply with something like, No problem, all the best and thanks for your custom.
Not replying or replying with a nasty comment will make you look desperate for their custom and somebody they're  better off without, we should never forget that people are free to spend their money how they please.

[Tosh]

Ignore, move on.

[Ian101]

Ignore dont waste ur time replying but keep number with an easy to remember name in ur phone such as penny pincher so if she calls again in a year u know who it is .

I do it if i get caught by a one off messer had it a few times now when they call and forget they lied to me a year ago comes uo on caller id along linez of messer brickbarns place.

[nathankaye]

Like most of us, im sure youve lost customers in the past and go on to gain new ones. Why is this any different?

They txted and let you know, be courteous  and txt bk like seanK mentioned.

Be like DrPepper, whats the worse that could happen, by sending an acknowledgement bk (but maybe a sad face mojo instead  )

[paulben]

Reply thank you for your custom. If they call you back in 6 months wanting windows done again say so sorry but I am too busy .

[Soupy]

Reply thank you for your custom. If they call you back in 6 months wanting windows done again say so sorry but I am too busy .

Why would you want to do that?

If they phone up wanting done in 6 months do them. No room in business for pettiness.

[lal]

Just got a txt from a custy

Hi shrek , hope your well ! I got talking to the window cleaner who was doing next door and he said he works for Taylor wimpey and he does all the houses for just £10 ( I charge her £15) . So as it works out cheaper , I'm going to go with him . But thank you , you have been great :-)

.... Iv only cleaned 3 times , would you respond? Or just delete and forget?

 Just reply with,    Thanks for your custom, all the best, then move on and forget.

 Lal

[paulben]

Reply thank you for your custom. If they call you back in 6 months wanting windows done again say so sorry but I am too busy .

Why would you want to do that?

If they phone up wanting done in 6 months do them. No room in business for pettiness.

Why have them back they dumped you for someone cheaper they may do it again so would rather find customers that stay loyal

[Shrek]

Like most of us, im sure youve lost customers in the past and go on to gain new ones. Why is this any different?

They txted and let you know, be courteous  and txt bk like seanK mentioned.

Be like DrPepper, whats the worse that could happen, by sending an acknowledgement bk (but maybe a sad face mojo instead  )

I have lost customers before but usually they lie and say something like , I'm thinking of getting new Windows in soon so can you take me off your round for now , or I'm getting some renovation work done so can we leave the windows for now, or I'm waiting for the builders to come and finish off the grouting in the bathroom so il let you know when they're done <----😂😂 . And they never do call back. This custy was the first one that actually told me they're going with someone cheaper , £200,000 new build house, 2 brand new mercs on the drive. So I weren't sure wether to be 'professional ' and txt back or just ignore

[Perfect Windows]

"Thanks for letting us know.  I've removed you from the round but if and when your new cleaner lets you down do please give us a call. Vin"

[Shrek]

"Thanks for letting us know.  I've removed you from the round but if and when your new cleaner lets you down do please give us a call. Vin"

I like it , cheers vin 👍

[Spruce]

Reply thank you for your custom. If they call you back in 6 months wanting windows done again say so sorry but I am too busy .

Why would you want to do that?

If they phone up wanting done in 6 months do them. No room in business for pettiness.

I agree ^^^

"Thanks for letting us know.  I've removed you from the round but if and when your new cleaner lets you down do please give us a call. Vin"

Exactly ^^^

When they come back to you they could have learnt a lesson and then end up to be a loyal customer. If it happens again, then politely thank them for their business again. That's all. Whether you take them back a third time depends on you and the price.

No matter how badly a customer treats you, your reputation is at stake if you are rude back. We try to maintain good relations with all our ex customers, no matter what.

-

[Tom White]

I usually try to be gracious and say stuff like "Thank you for your custom!", though one auld guy then said "If things don't work out with the new cleaner, we'll have you back."

And I said, "No you won't!" and stropped off.

But to be fair, even his neighbours didn't like him or his wife.

[Spruce]

Like most of us, im sure youve lost customers in the past and go on to gain new ones. Why is this any different?

They txted and let you know, be courteous  and txt bk like seanK mentioned.

Be like DrPepper, whats the worse that could happen, by sending an acknowledgement bk (but maybe a sad face mojo instead  )

I have lost customers before but usually they lie and say something like , I'm thinking of getting new Windows in soon so can you take me off your round for now , or I'm getting some renovation work done so can we leave the windows for now, or I'm waiting for the builders to come and finish off the grouting in the bathroom so il let you know when they're done <----😂😂 . And they never do call back. This custy was the first one that actually told me they're going with someone cheaper , £200,000 new build house, 2 brand new mercs on the drive. So I weren't sure wether to be 'professional ' and txt back or just ignore

I've only ever had one customer cancel because she was skint. The rest will make up excuses.

We lost an old customer cancel (young couple) who we have done for 10 years due to new windows being fitted in the future. Turns out that it was right. They have remodeled the back and will start on the front when funds allow.

So we learnt that you always have to treat every customer's excuse as the truth and being genuine. Time will tell if they told you the truth. You can't prejudge anyone.

-

[Tom White]

Time will tell if told you the truth. You can't prejudge anyone.

Sometimes you can.  Imagine you're single and you're looking for a relationship, and then you meet what appears to be a lovely woman, but later find out that she has like 15 pet cats.

Run, very quickly.

[Spruce]

Reply with something like, No problem, all the best and thanks for your custom.
Not replying or replying with a nasty comment will make you look desperate for their custom and somebody they're  better off without, we should never forget that people are free to spend their money how they please.

Good attitude to have. ^^^

[Spruce]

Time will tell if told you the truth. You can't prejudge anyone.

Sometimes you can.  Imagine you're single and you're looking for a relationship, and then you meet what appears to be a lovely woman, but later find out that she has like 15 pet cats.

Run, very quickly.

 .  You have always got to check for water in the pool before you dive in, especially at night.