Clean It Up
UK Window Cleaning Forum => Window Cleaning Forum => Topic started by: The Jester of Wibbly on November 25, 2019, 11:53:04 am
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
Same old same old. Get people hooked and then stick a fee on and hope they stay
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
Same old same old. Get people hooked and then stick a fee on and hope they stay
Yea, bit like window cleaners.
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Lol massive increase over a whole company’s work or round,saying that if you have a business account you still get charged more than that per cheque though I’m 95% online and that’s 30p per transaction
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
Same old same old. Get people hooked and then stick a fee on and hope they stay
Yea, bit like window cleaners.
True! Perhaps we should all charge a standing fee and then charge for windows on top. As this would be the equivalent of whats happening here!
However, this is done in december to all gocardless customers, hence a fine xmass bonus ;D ;D
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I would ease up on the charging there’s a few people out there twitching about money at the moment,putting prices up as well as the charge for the transaction wouldn’t go down well with most I’d put the cost into the increase and not mention it if I were to increase.
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
i dont see the point in offering gocardless unless your employing......bank transfer is free,paying in cheques is free,standing orders are free,the only charges i get are for card payments and that works out at 17p per £10.....i dont have that many now that pay with card as ive managed to get most to move over to BACS payments.....
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I’ve just explained it all to my franchisees as I have various guys on various tariffs with GoCardless, including myself.
There are pro’s and con’s for GoCardless but on the whole I’ve been using it for over 5 years and it’s fantastic and completely transformed my business.
Next year I will be looking into centralised banking to make moving customers about even easier.
In reality it’s going to cost my guys maybe £1 to £3 more per day but I’m already thinking of adding on 50p now to GC customers. I did away with 50ps years ago but last year I bought a small company and that had 50ps on the books but with GC it ain’t a faff plus it allows for some easier price increases I think.
On the whole nobody here is fussed and it’s literally a few quid each week, until we compensate for the increase.
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
i dont see the point in offering gocardless unless your employing......bank transfer is free,paying in cheques is free,standing orders are free,the only charges i get are for card payments and that works out at 17p per £10.....i dont have that many now that pay with card as ive managed to get most to move over to BACS payments.....
Getting all customers on go cardless simplifies your business. Means you’ve got more free time. Means you get paid on time. Makes it easier to audit and bookkeeping, makes it easier to raise prices.
Anything that simplifies your business and saves you time is good. Or just makes your life easier.
Just adding it as another payment option does none of those things.
You get the real benefit when you make everyone pay you by DD
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
Same old same old. Get people hooked and then stick a fee on and hope they stay
Yea, bit like window cleaners.
True! Perhaps we should all charge a standing fee and then charge for windows on top. As this would be the equivalent of whats happening here!
However, this is done in december to all gocardless customers, hence a fine xmass bonus ;D ;D
We all do, or should do if you don't. Don't you have a minimum charge? Then add varying amounts on top? I do.
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Yes, but thats not what im refering to.
The min charge etc is for cleaning the windows. I mean a sur charge for simply hiring me. So, since i have to spell it out, ie
£2 for subscribing me on a 4 wkly basis and £15 for cleaning your windows.
Or like most cable companies charging a connection fee plus price of the phone call on top etc.
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
i dont see the point in offering gocardless unless your employing......bank transfer is free,paying in cheques is free,standing orders are free,the only charges i get are for card payments and that works out at 17p per £10.....i dont have that many now that pay with card as ive managed to get most to move over to BACS payments.....
That's what I do too. Cash, bank transfer, cheque.
I wouldn't pay for that go card less. Another example of corporate greed.
Who's working for who???
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It was inevitable.
That's put me off pushing it to be honest.
It's not a massive amount but is worrying you are at the mercy of go card less when they increase again and again.
I think I'll only offer go cardless to slow payers going forward.
Or just factor it in to all new quotes.
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as a sole trader if your debt list is normally running at 20%-30% of your monthly income(which mine is)and you re financially stable(not living hand to mouth)then there is absolutely no need for gocardless.......the money comes in eventually,no worries....as for sending text reminders for payment,i only have to text a handful every month!(5-10 jobs usually)the rest pay me within a few weeks or i catch them next time....
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as a sole trader if your debt list is normally running at 20%-30% of your monthly income(which mine is)and you re financially stable(not living hand to mouth)then there is absolutely no need for gocardless.......the money comes in eventually,no worries....as for sending text reminders for payment,i only have to text a handful every month!(5-10 jobs usually)the rest pay me within a few weeks or i catch them next time....
yeh if you're not wanting to grow, and dont mind spending some time on collecting or bookkeeping there's less value to it.
for me, trying to grow a portable scalable business, its amazing.
each to their own
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
i dont see the point in offering gocardless unless your employing......bank transfer is free,paying in cheques is free,standing orders are free,the only charges i get are for card payments and that works out at 17p per £10.....i dont have that many now that pay with card as ive managed to get most to move over to BACS payments.....
Sadly carrying debt over is hand n glove with running any business. However, paying a small %age per transaction means you cut down that debt by a considerable amount. It could also be argued that it isnt a cost but as a saving to some who might hit financial difficulties if they didnt receive payment until much later.
Bacs is all very good, providing the customer sets it up as a standing order (which 80% of the odd few I have, have done so). If not I bet you have to chase these ones back daz, unless your that laid back your almost laying down ;D
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
i dont see the point in offering gocardless unless your employing......bank transfer is free,paying in cheques is free,standing orders are free,the only charges i get are for card payments and that works out at 17p per £10.....i dont have that many now that pay with card as ive managed to get most to move over to BACS payments.....
Sadly carrying debt over is hand n glove with running any business. However, paying a small %age per transaction means you cut down that debt by a considerable amount. It could also be argued that it isnt a cost but as a saving to some who might hit financial difficulties if they didnt receive payment until much later.
Bacs is all very good, providing the customer sets it up as a standing order (which 80% of the odd few I have, have done so). If not I bet you have to chase these ones back daz, unless your that laid back your almost laying down ;D
Most BACS paying customers are NOT standing orders and most pay within 14 days(as stipulated on my tickets)without a reminder.its highly unlikely I'll ever be in a position where I need the £500-£1500 outstanding on my debt list right away......even if I did I have a credit card with a £8600 limit... ;D
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That's the difference between those who are just working it as a job to those who are running a business, time is more valuable,
Dazmond I prob clean 10x more than you and I have a debt amount of a 3rd of yours, its been said time and time again get everyone on gocardless but it falls on deaf ears,
accept bacs and cheques to save a few pennys but it will cost you far more in time wasted chasing debts
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Sending a txt reminder takes the same amount of time as it does logging into your go card less and clicking a few buttons. It’s hardly costing you any more money so I don’t know how you work that one out
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Sending a txt reminder takes the same amount of time as it does logging into your go card less and clicking a few buttons. It’s hardly costing you any more money so I don’t know how you work that one out
try sending text reminders and sifting through a bank account to find out who has paid and who hasn't to 3000+ customers vs a couple of clicks and money is collected, like I said its a big difference with being a sole trader vs someone running a business
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Obviously my opinion only but I would say if at the moment you try and get everyone on go Cardless you’ll lose work,people will pay you and after a Couple or a few weeks of cleaning they always do,you start dictating to customers you will now only pay me like this you see what happens with quiet a proportion of wok.
It’s a business yes still to this day people out there don’t see it in the same light
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Sending a txt reminder takes the same amount of time as it does logging into your go card less and clicking a few buttons. It’s hardly costing you any more money so I don’t know how you work that one out
try sending text reminders and sifting through a bank account to find out who has paid and who hasn't to 3000+ customers vs a couple of clicks and money is collected, like I said its a big difference with being a sole trader vs someone running a business
Exactly, your telling daz it’ll cost him more in the long run but he’s a sole trader so your point doesn’t make sense when referring to daz. For yourself, your right !
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All these internet based schemes to help run businesses be it payments or round management are the same in that they are in it to make money. Just as we are. The worrying thing for me is how reliant people become on them. They then have you by the short n curlies when they decide to change the terms and up their profit. Virgin provide me with broadband and are going to do the same when my fixed term ( ahem ) "discount" ::)roll finishes. Fortunately the market is saturated with providers and great deals so I'll have the pleasure of being able to tell them to do one. I've been very sceptical as to cleaner planner etc. monthly subscriptions ... its just a matter of time. Cheques, bacs, cash works for me and always has. No charges. George also works fine for what I need and was a one off price. No right or wrong, its all about what your time is worth. But you have to expect these price increases, thats the nature of the beast.
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I’ve not been one in the past for religiously putting them up when they should have gone up,this is when all of a sudden you become the only one that hasn’t increased that ends up losing out.
There is uncertainty out there at the moment though you can feel it that’s for sure,I won’t be increasing prices next year.
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Sending a txt reminder takes the same amount of time as it does logging into your go card less and clicking a few buttons. It’s hardly costing you any more money so I don’t know how you work that one out
With aworka & I believe Cleaner Planner it does save time because it’s fully automatic.
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Obviously my opinion only but I would say if at the moment you try and get everyone on go Cardless you’ll lose work,people will pay you and after a Couple or a few weeks of cleaning they always do,you start dictating to customers you will now only pay me like this you see what happens with quiet a proportion of wok.
It’s a business yes still to this day people out there don’t see it in the same light
I believe it depends on how professional you present yourself. Van, signwriting, uniforms, invoices, slips etc etc.
If Lee Pryor believes it’s the way to go that’s good enough for me.
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I do all of the above it makes no difference to some people-customers,if they don’t want to pay or can’t they won’t.
A business of his size will be losing as well as gaining work on a daily basis,it’s a juggling act.
There’s less control with a direct debit style window cleaner,some people will love that way of paying if they have a busy life,some won’t like it at all they like the fact they can maybe pay twice next time or do it one evening if you have enough good paying work waiting for money to a degree shouldn’t be a problem.
If your business is smaller you shouldn’t need to use this system,with a larger business it’s easier to see what works been done and activate payments,like all things it looks and seems the way to go but not always the best way.
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I must admit and ive posted many a times about it. I gained customers due to a direct debit payment option. Many of my customers who leave a review have also commented how good it is and so I can say that so far I have not lost work due to only offering direct debit as an option.
Sure, they have a captive audience at the moment who require their services and we will moan at their standing charge per transaction but we will do nothing about it. Even convince ourselves that it is still the better option but time will tell. However time is also great for other companies to offer similar services and then begins marketing and prices becoming competitive to choose from. Look how many card readers are now on the market, in such a small amount of time for instance
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That's the difference between those who are just working it as a job to those who are running a business, time is more valuable,
Dazmond I prob clean 10x more than you and I have a debt amount of a 3rd of yours, its been said time and time again get everyone on gocardless but it falls on deaf ears,
accept bacs and cheques to save a few pennys but it will cost you far more in time wasted chasing debts
i dont collect in the evenings anymore so i save time there.......my working hours including all admin,purifying water,cleaning the van and actually cleaning windows comes in at around 30 hours a week.......that includes sending a few reminder texts for payment every month(which is very little).....
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Sending a txt reminder takes the same amount of time as it does logging into your go card less and clicking a few buttons. It’s hardly costing you any more money so I don’t know how you work that one out
try sending text reminders and sifting through a bank account to find out who has paid and who hasn't to 3000+ customers vs a couple of clicks and money is collected, like I said its a big difference with being a sole trader vs someone running a business
fair play but ive only got 342 jobs.....if i had 3000 it would be a nightmare!they d ALL be on gocardless without a doubt! ;D
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I get what your saying NWH but as well as growing I’m trying to filter out those that pay when THEY want. We’ve done the job so I want paying within a reasonable timescale. I’m not hand to mouth but its the principle to me. Some people think they can take the pee. I like everything neat & tidy. As little loose ends as possible. Done my share of chasing over the years.
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
It was always going to happen, they are still a cheap option.
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Cant resist!
Sorry NWH but your opinion is wrong (no offense mate) like most opionions it isnt based on experience. I can say from experience that you can dictate how you want to be paid quite easily and we have been doing just that for years which is why we have over 6000 customers on GC.
I have not had their email yet and I wonder if they will send it as we obviously do a lot of business with them. If they do send that to me it will cost us a lot and I will be speaking on the phone with their CEO who I know of and is based in London, If he will not talk to me I will be going in person to their office to have them explain such a masive increase to me.
Regardless GC is esential to my business and frankly any other that aspires to get to any real size. We could not survive without it, fact.
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Just had an email about their fee increases. They now intend to charge a flat 20p fee per transaction plus the usual rate.
It was always going to happen, they are still a cheap option.
not if your lee pryor..... ;D
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I’ve not been one in the past for religiously putting them up when they should have gone up,this is when all of a sudden you become the only one that hasn’t increased that ends up losing out.
There is uncertainty out there at the moment though you can feel it that’s for sure,I won’t be increasing prices next year.
itll be 3 years next year since i had a price rise across most of my jobs,time to put them up from next april,most a quid and the larger ones up to a fiver.....i think its a good time to put them up as itll be 2020 which sounds so futuristic!BUT THE TIME IS NOW!! ;D
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The majority of my domestics are large they wouldn’t go for Gocardless I know they wouldn’t most of them that is,if you do a massive amount of 3 bed semis or similar then obviously this is the way to go to keep track of payments.
Lee may be doing 200 plus houses a day with his business,most days I get away with under 8 if I was turning over a huge amount of jobs not necessarily money wise it would make sense to use this system to keep track.
The thing is most of us don’t need this kind of system in place.
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Are there not other companies offering the same service as Go Cardless, for a competitive price?
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Are there not other companies offering the same service as Go Cardless, for a competitive price?
I was thinking the same. Direct debit is what gc uses. So wonder if you can DD yourself. DD lets you control when and how much to charge.
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I don’t think it would be anywhere near as good though without integration into aworka & cleaner planner.
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Sorry if this has already been asked, but what is the increase in money terms?
So now, a £10 customer, you pay 20p. What previously would you pay?
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Sorry if this has already been asked, but what is the increase in money terms?
So now, a £10 customer, you pay 20p. What previously would you pay?
1%. Now its 1%+20p
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Sorry if this has already been asked, but what is the increase in money terms?
So now, a £10 customer, you pay 20p. What previously would you pay?
Old users paid 1% with no minimum charge " So a £10 house would be 10p Charge "
Newer users paid 1% with a minimum charge of 20p " So a £10 house would be 20p Charge "
Now its 20p per transaction plus 1% of the amount. " So a £10 house would be 30p Charge "
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I think a £10 customer was 10p and will now be 30p?
I haven’t had an email yet though.
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Same, I havent had an email as yet. I wonder if they are rolling it out in stages or testing the market perhaps?
On another note previously discussed by ones. Ive not counted just how many customers I have in grand total but I am a one man band. Ive tried Bacs before and Paypal, cheques etc etc and the majority of the time you still end up chasing the customers for payment. Lets face it, it isnt high on a persons priority list per day is it! My customers who i got sick of chasing, I was able to convince them to set it as a standing order which saved a lot of messing around chasing payments.
However, its a total ball ache having to cross check all references with my books to see who has paid on paypal or Bacs etc. Whereas GoCardless has made light work of it all. I clean and later that day, I process a payment and thats that, job done! No cross checking or chasing. For me, even though im a one man band, knowing all my payment are coming in from one main source, saves a lot of stress / time and effort.
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Give it time , gc won’t stop at 20p flat rate. Eventually they’ll have to put it up again to cover their rising business costs.... see how many think it’s the dogs b******s then
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Yep. A 300% price rise.
Copy of email.....
We’re on a mission to take the pain out of getting paid so that you can focus on what you do best.
We recently announced the next step in our mission by introducing the first global network for recurring payments. This enables you to collect payments in a truly borderless way through GoCardless. You will soon be able to collect payments from your customers abroad into your local bank account without worrying about the complexities of international settlement or foreign currency exchange. Borderless payments will be made available in a phased roll-out from mid-November. You can find out more here.
As our service transforms into a global network, we have reviewed our pricing structure so that we can continue to offer simple, predictable and transparent pricing for the services we offer.
Alongside this structural change, we have also reviewed our domestic pricing in order to reflect the continued investment we have made in improving the product. Over the last few years we have shipped dozens of product updates every year, including:
Expanding our partner ecosystem to over 200 integrations with new partners such as Salesforce and Recurly, as well as working closely with many of our biggest partners to improve your GoCardless experience.
Helping you to create fantastic experiences for your customers by providing greater customisation of the checkout and notification features.
Making it easier to build and maintain integrations with our API by upgrading our client libraries and expanding the number of languages we support.
We also have many exciting new developments that we will be announcing over the next year that will ensure that we continue to make GoCardless the best value way to get paid on time, every time.
Our new pricing will be as follows:
Domestic pricing (UK)
1% plus 20p per transaction (£4 max)
For transactions of £2,000 or more, we charge an additional 0.1% fee on the portion of the transaction above the £2,000 threshold
International pricing
2% plus 20p per transaction
Currency conversion included
Real exchange rate provided by TransferWise
Our new pricing will be applied from 1 February 2020. You can find more details about our new pricing here.
We’re delighted that you have chosen GoCardless as your partner for collecting recurring payments and would like to thank you for your on-going support.
Kind regards,
Hiroki Takeuchi
CEO, GoCardless
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So a business with 3000+ customers it’s going to cost what .... £900+ a month to process payments , or around £11k a year if I am correct.
It’d be cheaper to employ someone for 10 hrs a week or give an employee an extra 10 hrs a week overtime @ £10 ph chasing payments.
£10 x 10hrs x 52 weeks = £5200.
That’s assuming 3000 customers forget to pay every month, the reality is that it will be a small % of your customers who ‘forget to pay’.
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Same, I havent had an email as yet. I wonder if they are rolling it out in stages or testing the market perhaps?
On another note previously discussed by ones. Ive not counted just how many customers I have in grand total but I am a one man band. Ive tried Bacs before and Paypal, cheques etc etc and the majority of the time you still end up chasing the customers for payment. Lets face it, it isnt high on a persons priority list per day is it! My customers who i got sick of chasing, I was able to convince them to set it as a standing order which saved a lot of messing around chasing payments.
However, its a total ball ache having to cross check all references with my books to see who has paid on paypal or Bacs etc. Whereas GoCardless has made light work of it all. I clean and later that day, I process a payment and thats that, job done! No cross checking or chasing. For me, even though im a one man band, knowing all my payment are coming in from one main source, saves a lot of stress / time and effort.
how do you not know how many customers you ve got on your books?dont you use a round software program?as for checking BACS payments,ITS VERY EASY!i do it on my phone,i log in to my online banking,see whos paid(they all leave a reference),then update on cleaner planner(again on my phone),press sync and it updates my debt list,job done.....
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Same, I havent had an email as yet. I wonder if they are rolling it out in stages or testing the market perhaps?
On another note previously discussed by ones. Ive not counted just how many customers I have in grand total but I am a one man band. Ive tried Bacs before and Paypal, cheques etc etc and the majority of the time you still end up chasing the customers for payment. Lets face it, it isnt high on a persons priority list per day is it! My customers who i got sick of chasing, I was able to convince them to set it as a standing order which saved a lot of messing around chasing payments.
However, its a total ball ache having to cross check all references with my books to see who has paid on paypal or Bacs etc. Whereas GoCardless has made light work of it all. I clean and later that day, I process a payment and thats that, job done! No cross checking or chasing. For me, even though im a one man band, knowing all my payment are coming in from one main source, saves a lot of stress / time and effort.
how do you not know how many customers you ve got on your books?dont you use a round software program?as for checking BACS payments,ITS VERY EASY!i do it on my phone,i log in to my online banking,see whos paid(they all leave a reference),then update on cleaner planner(again on my phone),press sync and it updates my debt list,job done.....
Because its not quantity but quality /prices that im interested in Daz.
Nope, im old school with a good workbook and pen. Sure, it wont take long just to tot up the clients on the books, but is that important mate.
Yep, online banking apps are great for checking your account on the phone, but scrolling down the pay in section and then updating your books is a faff.
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I’m pen and paper surely that’s not right is it what someone said about it costing over 10k a year to put 3000 customers through gocardless lol.
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I have not had their email yet and I wonder if they will send it as we obviously do a lot of business with them. If they do send that to me it will cost us a lot and I will be speaking on the phone with their CEO who I know of and is based in London, If he will not talk to me I will be going in person to their office to have them explain such a masive increase to me.
Strange, I've not had an email either..
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I was just starting to push it but may hold fire for now. Wait for Lee or someone to get yo the bottom of it.
Shrek you make a good point if those figures are even remotely near.
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I was just starting to push it but may hold fire for now. Wait for Lee or someone to get yo the bottom of it.
Shrek you make a good point if those figures are even remotely near.
That’s assuming 3000 £10 customers, obviously a lot higher for those with an average of £15/20 customers :'( soon mounts up!
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Blimey what a rip off
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So if an average shiner had 300 customers a month at £10.00 it would cost £90.00
Most of us will have more than that so over £100 for an average sole trader per month if all on go cardless.
When put that way its a lot to be paying.
Where does it end though, if I was someone like Lee Pryor with thousands on it I would be panicking.
What you gonna do when it goes up to 5%? Good luck switching them all back to bacs!
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Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.
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Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.
Sorry but this makes no difference. Again we do literally loads above £50 or even £100 and it makes absolutely NO DIFFERENCE! Old people, young people, big house, small house...… no difference.
We tell new customers joining that they have to pay this way and they accept it. I actually cant remember the last time someone didn't use us because of this. It just isn't a problem. We will not visit any customer that doesn't have this in place first.
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Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.
Sorry but this makes no difference. Again we do literally loads above £50 or even £100 and it makes absolutely NO DIFFERENCE! Old people, young people, big house, small house...… no difference.
We tell new customers joining that they have to pay this way and they accept it. I actually cant remember the last time someone didn't use us because of this. It just isn't a problem. We will not visit any customer that doesn't have this in place first.
Are you talking from experience or talking from fear?
I have customers who pay close to £50 and over and have been paying on GoCardless for over a year now on an 8 weekly basis with no qualms. I also have clients pay £30 on a 4 weekly basis etc and all on GoCardless.
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Putting all the charges aside the main thing with this is would customers be willing to pay this way my opinion is a lot wouldn’t,I’m not talking about taking 12-20 quid every 6 weeks or so that amount of money won’t be noticed by most.
If you start taking 80 quid upwards out every 6 weeks they’ll soon think sod this I either don’t need a window cleaner anymore or I’ll let you know when I want them doing don’t keep taking this out of my account every 6 weeks lol,you’ll get some on here disagreeing but in the land of reality 50 quidders upwards would frown at it.
Sorry but this makes no difference. Again we do literally loads above £50 or even £100 and it makes absolutely NO DIFFERENCE! Old people, young people, big house, small house...… no difference.
We tell new customers joining that they have to pay this way and they accept it. I actually cant remember the last time someone didn't use us because of this. It just isn't a problem. We will not visit any customer that doesn't have this in place first.
agreed. we're exactly the same (but on a much smaller scale to Lee obv).
nobody complains about it, unless they want a one off clean when they tell us they don't want to setup a DD for a one off clean. some people go away and think about it, then get back in touch to book... or some old single people will ask their children then call back and set it up
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I would be inclined to argue (though it will go no where lol), going from the posted email. That these increases etc are supportive of the company expanding and withdrawing money internationally, which for the company is great. However, for the large part and especially us on here, our transactions are inland. Seems unfair (but thats because im not standingg in their shoes lol)
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Of course you can dictate how you make your customers pay you all I’m saying is I’ve a lot that wouldn’t be up for doing it this way,if you have 1000s of customers this method leaves no chasing for money you can’t compare this type of business to a smaller-simpler business,i think the majority of us wouldn’t need to sign people up to this system.
I’m not willing to dictate to a customer that pays 100+ that they must go on direct debit in order for me to clean there windows,if it was 10-20 odd quid I couldn’t care if they don’t like it those 10a penny jobs lol.
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Got my email this afternoon...
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i dont know about you guys but i like a bit of cold hard cash too,a mixture,i like to always have at least £200-£300 in my main wallet at any one time and £100 in my work wallet.....i cant remember the last time i had to go to an ATM machine to withdraw money.... ;D
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All of my franchisee's have had the email now. Last one was in today.
So with some of these numbers flying around I've just had to sit down and work it all out now as I "sold" GC to all my franchisees!
I have done some numbers and on my highest earner he would be about £15 a week worse off now in February. His round is about 50-60% on GoCardless. So yes he is going to be worse off but from my side of things it's ONE house a week extra if he really wanted to minimise the damage.
I have loads of ideas on how to offset this charge so my guys are not out of pocket so I am not worried now. I did see some numbers of £11,000 and started to poop my pants i cant deny that lol!!!!
If things get really bad I will pay the extra fees myself and I wont heat my garage and the Ferrari will just have a cover over it.
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i dont know about you guys but i like a bit of cold hard cash too,a mixture,i like to always have at least £200-£300 in my main wallet at any one time and £100 in my work wallet.....i cant remember the last time i had to go to an ATM machine to withdraw money.... ;D
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you should never have to rely on one payment method altogether IMO...as for the gocardless extra fees from feb next year its pure greed......
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you should never have to rely on one payment method altogether IMO...as for the gocardless extra fees from feb next year its pure greed......
As always, dazmond is the voice of truth and reason.
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I'm around 30% GC now, I've just run a win a free TV promotion to get people signed up, it's working well.
I'll be phoning GC tomorrow and considering my options going forward. At 1% GC were the only game in town. Not so much now.
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you should never have to rely on one payment method altogether IMO...as for the gocardless extra fees from feb next year its pure greed......
says the man putting up HIS prices again..... ;D
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They’ve got a captive audience now, their prices will go up and up. Not a great idea to completely rely on someone else’s business for the smooth running of your own. Think I’ll stick to Bacs/cash.
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Well, i also guess im a believer of the 50p price increase now 😁
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you should never have to rely on one payment method altogether IMO...as for the gocardless extra fees from feb next year its pure greed......
says the man putting up HIS prices again..... ;D
not put mine up for 3 years...some of the £5 rises will be on larger jobs ive never put up in 7-8 years.......most will be a quid or two which i think is fair.........the new gocardless fees are on a whole different level.... ;D
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I suppose you could call all get together and approach them, asking for a reduction? Or tell them you’ll f’off as one.
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The problem is, even though the likes of Lee Pryor thinks his voice will carry some weight if he speakers to GoCardless CEO, the reality is they have over 50000 customers signed up and many of them will be far bigger and more valuable than his.
If they lose a few customers with this price increase, they’ll still be earning more from the fewer customers that that keep.
Where have we heard that before? 🤣
The price increase will be great for new business too, gocardless has been trending on all the FB sites and forums all week.
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Had a wee poke about at other options, GoCardless is still cheaper than everyone else, which tells me it's only a matter of time before their prices increase again I'm afraid.
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BACS has been brilliant for me. Very little money owing at any time now, vast majority pay within 2 to 3 days. Lots of my customers pay this way now- even many older ones who I might have once thought there was no chance!! ;D
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BACS has been brilliant for me. Very little money owing at any time now, vast majority pay within 2 to 3 days. Lots of my customers pay this way now- even many older ones who I might have once thought there was no chance!! ;D
I’m much the same.
If fees start becoming about £100 a month for a sole trader I think that might push a lot to revert back.
I was thinking of pushing GC, but All my customers pay within 1-2 months. A lot pay within 7 days.
Mayb I’ll see how things pan out. 😬
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I push gc for every new customer from when I started using them as the main prefered payment option.
I have now decided to remove it as a prefered option and will only now use it to move slow paying customers to it.
Will also start to move exisiting customers back over to BACS slowly for the ones I trust.
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I would just hold fire for now & see how it pans out. GoCardless may go back on it with enough pressure. Not just from window cleaners obviously.
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I would just hold fire for now & see how it pans out. GoCardless may go back on it with enough pressure. Not just from window cleaners obviously.
Not going to happen.
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IF soupy is right, and they are still the cheapest in this area. Then it is very unlikely that they will do a you turn on this.
When i put my older prices up by a considerable amount, i honestly didnt care if I lost half of them as my expansion into new villages with much higher prices, im still making good money and still increasing. Weve all said it and done it! This company is doing just that on a different level and lets face it, as annoying as it may be,,,, we would gladly be in their shoes
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You’re probably right but I’m still gonna hang fire. Not push it. Gonna keep most on bacs for now. Review it in the spring with price rises. I need to review a few things with my business. Employee has bumped a van & I’ve dumped half a dozen custys this week due to dog poop.
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I asked a customer today of mine what they thought about the prospect of going over to something like gocardless,the first thing she said to me was that the old gardening contractors used to use this process for payment and she would never use it again.
Apparently he was taking money on a monthly basis from there company account the only trouble was he was invoicing them for whatever he fancied,he was billing them for 30 hours a month trouble was a lot of those months he was only there with his lads for 20 of em lol
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I asked a customer today of mine what they thought about the prospect of going over to something like gocardless,the first thing she said to me was that the old gardening contractors used to use this process for payment and she would never use it again.
Apparently he was taking money on a monthly basis from there company account the only trouble was he was invoicing them for whatever he fancied,he was billing them for 30 hours a month trouble was a lot of those months he was only there with his lads for 20 of em lol
More fool the customer then as there is a saftey net for that activity. The customer would have been emailed each time a payment was taken given them the opportunity of cancelling it before it left their account.
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The customer was emailed yes correct to the office,she told me that we are not here all the time we don’t know that they have definitely done 30 hours we haven’t got time to check up every month and we shouldn’t have to.
She said we pay you online and that’s fine but as far as letting people have control of activating payments it’s not happening again.
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I asked a customer today of mine what they thought about the prospect of going over to something like gocardless,the first thing she said to me was that the old gardening contractors used to use this process for payment and she would never use it again.
Apparently he was taking money on a monthly basis from there company account the only trouble was he was invoicing them for whatever he fancied,he was billing them for 30 hours a month trouble was a lot of those months he was only there with his lads for 20 of em lol
if the customer is not always there I doubt the payment method really mattered
The guy sounds like a chancer 🤔
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He was doing it for ages she couldn’t say how long,he was invoicing her for bringing separate bits of equipment to the job say £20 for the use of his ladder or a scarifyer etc on top of the hours debited.
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Lools like your just trying to find reasons/excuses not to use it.
If it aint for you, just man up and say it, its ok, we dont bite
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Exactly the same thing will happen with spotless & cleaner planner. Get you hooked so your business depends on it and then slowly start increasing the prices
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Would be happy to pay more for cleaner planner if asked, used to do everything with pen and paper, used to spend £100 plus a month on stamps for commercial jobs and loads of hours folding and putting in envelopes, now all emailed straight from the planner
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Would be happy to pay more for cleaner planner if asked, used to do everything with pen and paper, used to spend £100 plus a month on stamps for commercial jobs and loads of hours folding and putting in envelopes, now all emailed straight from the planner
I’m sure email has been around for many years 🤦♂️. Iv used an invoice from excel emailed over to commercial for years no issues, no cost, no stamps lol 😂
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Exactly the same thing will happen with spotless & cleaner planner. Get you hooked so your business depends on it and then slowly start increasing the prices
mines gone down...it used to be £18 a month for CP .....now its £15.... :)
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Sending a txt reminder takes the same amount of time as it does logging into your go card less and clicking a few buttons. It’s hardly costing you any more money so I don’t know how you work that one out
try sending text reminders and sifting through a bank account to find out who has paid and who hasn't to 3000+ customers vs a couple of clicks and money is collected, like I said its a big difference with being a sole trader vs someone running a business
this is why gocardless is charging, they know its a service the businesses need...
like Dazmond im usually owed somewhere between 4-5 days money , because im always increasing the debt list by going to work !.. if i didnt work for a week or two the list would be alot shorter
im not going to pay 1% plus 20p a customer , which would average around £5 a day for me £100 a month , £1200 a year plus 1% is more like a cost of £1500-1700 a year to me to use gocardless (if everyone was on it)
vs the way i do it now where 90% of people pay straight up the rest come in over a week or two and very occasionally i send a text.
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It’s not a no brainer though on a larger scale. It’s cheaper to employ someone or give overtime to chase payments/ look who’s paid etc
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If your fortunate to have customers who pay via BACs and relatively on time, then that's absolutely fantastic and obviously GoCardless is not for you.
However, for the not so fortunate ones, GoCardless was/is a viable option.
For the larger companies, they have to decide whether the extra cost can be absorbed by the business in other ways etc but Im sure theybwould conclude that D/D is a needed part of their business! A necessity even!
Lol, we all have costs which we would sooner not have, especially on facebook with people moaning at the cost of resin or brushes etc etc. Yet, its a needed part of the business
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It’s not needed for my business though Nathan,or yours m8 you are inciting costs you don’t need to.
You do it because you know you can activate a payment when you want to,a good enough relationship with the customer with maybe a quick text to remind is all that is needed,be different if you have 1000s of customers
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I used to carry over near on 3 - 500 of unpaid bills per month. Now I dont and at a small cost for me to do so but that cost is far less than the money I didnt receive each month. Therefore, thats a good thing for me.
Ive tried all sorts of payment options over the years and most require me to chase up payment. Or its checking my paypal account to see whos paid and then my account to tick off all the references. Followed by workingbout who hasnt paid and sending text reminders.
Yet now, I send my texts out the night before (a pre typed message and just tag in the relevent customers), go clean all the windows without worry of locked gates and no need to post a window cleaned slip. Then before my journey home, jump on phone and process that days payments. Go home to be with family knowing I dont have to chase debts and relax 😁
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I asked a customer today of mine what they thought about the prospect of going over to something like gocardless,the first thing she said to me was that the old gardening contractors used to use this process for payment and she would never use it again.
Apparently he was taking money on a monthly basis from there company account the only trouble was he was invoicing them for whatever he fancied,he was billing them for 30 hours a month trouble was a lot of those months he was only there with his lads for 20 of em lol
More fool the customer then as there is a saftey net for that activity. The customer would have been emailed each time a payment was taken given them the opportunity of cancelling it before it left their account.
If that's the case then how does it stop messers ?
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I asked a customer today of mine what they thought about the prospect of going over to something like gocardless,the first thing she said to me was that the old gardening contractors used to use this process for payment and she would never use it again.
Apparently he was taking money on a monthly basis from there company account the only trouble was he was invoicing them for whatever he fancied,he was billing them for 30 hours a month trouble was a lot of those months he was only there with his lads for 20 of em lol
More fool the customer then as there is a saftey net for that activity. The customer would have been emailed each time a payment was taken given them the opportunity of cancelling it before it left their account.
If that's the case then how does it stop messers ?
Not everybody checks their emails on a daily basis ;D ;D hence the mandatory xmas bonus being applied in december 😂😂
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If you're being serious then I think you’re bang out of order with that one Nathan.
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I think in Lee Pryor’s case he’s said on here before that he needs to know x amount is coming in by a certain date for wages etc. It’s not so much the cross referencing. I’m sure he’ll correct me if I’ve got that wrong.
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Yeah Xmas bonus being applied Jesus if you’d done that to me as a customer Nathan you’re name would be S$$$T round where you work m8,id go out of my way to contact the local paper just to let all the locals know.
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You sound like that gardener using gocardless to Rip people off,I reckon you keep a mental note of who’s dumb and who isn’t so much when you are about to debit there account at Xmas time don’t you.
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He is being serious too it was mentioned by him on here a couple of years ago about him doing that it raised an eyebrow then.
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Nope, i just make a mental note of who's gullible on here and easy to take the bait lol. (Gullible back then and still fall for it now ;D)
Of course I dont put a surcharge on for december. I have a heart n morals. I at least wait until Jan!
;D ;D ;D ;D
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Sorry couldn't resist! But of course I or others dont actually do that!
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Nope, i just make a mental note of who's gullible on here and easy to take the bait lol. (Gullible back then and still fall for it now ;D)
Of course I dont put a surcharge on for december. I have a heart n morals. I at least wait until Jan!
;D ;D ;D ;D
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Sorry couldn't resist! But of course I or others dont actually do that!
;D
I’m surprised they took the bait on that one.
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You don’t get away with it that easily Nathan it’s on here somewhere I’m sure someone will find it for us too,this was debated about you doing this a couple of years ago.
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i just see my debt list as money in the bank that i dont spend at the moment,itll come in eventually....ive already been paid nearly £300 in BACS payments already this morning so its down to £615 now......all my bills are paid/up to date,food shopping done for the week,money in the bank...i dont NEED it straight away.....
if i was employing with thousands of jobs then of course gocardless would be essential for the smooth running of my business,to pay for wages,unexpected expenses and so on......
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You don’t get away with it that easily Nathan it’s on here somewhere I’m sure someone will find it for us too,this was debated about you doing this a couple of years ago.
it was frankybadboy winding some of you up a few years ago..... ;D...of course none of them added a xmas charge/bonus..... ::)roll ;D
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You don’t get away with it that easily Nathan it’s on here somewhere I’m sure someone will find it for us too,this was debated about you doing this a couple of years ago.
it was frankybadboy winding some of you up a few years ago..... ;D...of course none of them added a xmas charge/bonus..... ::)roll ;D
This!! 😂😂😂
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If I was going to do it; I'd get, like, 6000 customers on it, then whack the lot for the max amount (£5000)..
£30mil.
;D
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Something like gocardless is for a window cleaning business that has a huge amount of work,for 75-100% it’s no where near needed
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Something like gocardless is for a window cleaning business that has a huge amount of work,for 75-100% it’s no where near needed
Exactly - if bank transfer doesn’t work then standing order. If they don’t want to pay then dump !
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You don’t get away with it that easily Nathan it’s on here somewhere I’m sure someone will find it for us too,this was debated about you doing this a couple of years ago.
Did you know they've removed the word 'gullible' from the dictionary.
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With all these price changes, im thinking of changing my pricing structure;
£2 monthly subscription to NKservices
£1 surcharge per month which contributes to the
end of yr bonus.
£1 to cover the increase of 20p from GoCardless
£15 min charge for the actual cleaning of windows.
New min charge £19
Lets hope the elections go well and I can implement the new changes as well
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And the forum will charge 50p per post. 25p per reply to thread. 2p credit per like you get. And £5.00 per insult
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Couple of things to keep in mind so £100 per 300 customers fair enough but got to think about how much time saved with that £100. And the next thing is as the cost is creeping up and it's the first time in a long time to be fair.
You could also synchronise the price Rises exactly at the same time. So for example a £10 job match it £10.30 which exactly covers the charge. I'm sure customers would be totally fine with a 30p increase after x amount of time especially if you haven't increased prices in a while. That said you would have to do the same for BACS transfer customers to make it fair unless your fully GC.
Technically you would just need to increase price by 20p on a £10 job to be exactly where you were..
I think that's a sensible way to get around the expense if you don't wish to absorb it.
Doubtful you will get many complaints on such a small increase.
And considering the time gocardless can save you and given the fact technically you can micro increase the prices to absorb the cost I still think it's a very handy tool
I actually think this is the first time gocardless has increased prices in many years.
Surely it was coming
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Some good points Crystal. GoCardless was definitely becoming a time saver for me. I was, and currently still do, copy & paste the bacs reference on my banking page into aworka. Wheras aworka with GoCardless incorporated does it all for me. It was also a way round the repeated forgetful payers. Some customers are just very busy. I'll wait & see what others do & maybe incorporate into net years price rises.
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It was inevitable.
That's put me off pushing it to be honest.
It's not a massive amount but is worrying you are at the mercy of go card less when they increase again and again.
I think I'll only offer go cardless to slow payers going forward.
Or just factor it in to all new quotes.
This is the way long term sales work. Introduce a product at a very competitive too good to be true rate and when you have enough people locked in, raise the prices.
We knew exactly why the banks were trying to remove cheques from circulation as a first step toward a cashless society. If they can remove the cash then they could reduce their staff and branches dramatically as all we need is a plastic card. No more atms to fill with cash and maintain so most will go as well. Once there are no cash and no cheques then the banks are free to put whatever charges they want to to each transaction, both in and out of our account. If you can't bank online then tough.
All the bank branches would be is mortgage enquiries and sales outlets as well as any other services they choose to introduce.
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Some good points Crystal. GoCardless was definitely becoming a time saver for me. I was, and currently still do, copy & paste the bacs reference on my banking page into aworka. Wheras aworka with GoCardless incorporated does it all for me. It was also a way round the repeated forgetful payers. Some customers are just very busy. I'll wait & see what others do & maybe incorporate into net years price rises.
It's not that much when you think about it it's a very small increase they did in years that we've been using them. If anything them increasing the price keeps us honest in us increasing our prices (something we tend to slack on).
I'm pretty sure that's the first increase they've had in years so all you probably need to do is everytime they increase the price you increase your price to match their costs. But you might want to probably you increase your price anyway at the same time.
So for example if an extra 20p charge.
At the same time you email sections of your customer list (just like they are because not everyone has had the email yet) and you could increase an extra 40p making the job maybe 10.50 which would cover their increase and cover inflation then again another few years they increase again and likewise you're now £11.00. A 50p increase every 3 years is perhaps sensible and by them increasing their prices would probably give you the encouragement to increase also.
I think if you look at it from that perspective it all makes sense. I'm sure if you emailed your £10 jobs that from February it's going to be £10.50 you are going to get probably no one complaining about that increase especially if they had no increases for 3 or 4 years.
That way not only have you covered their cost but you've also covered for and accounted for inflation appropriately. sorted !
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Lots of peeps not happy.
https://uk.trustpilot.com/review/gocardless.com
Copied and pasted from one of the reviews.
For those interested, there are other services like AccessPay, Eazycollect, Eazipay and London & Zurich are just a few of the other Direct Debit payment collection services available to business users.
ADDITION: You'll be pleased to know that once you get your own Service User Number from your bank, you can move ALL of your customers to a new payment platform in one "mass transfer" which will at least save a huge load of work.
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https://fastpayltd.co.uk/direct-debit-solutions/pricing/
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For anybody considering other DD options.. I can recommend SmartDebit
I have used them for i think5 years or so now and they are excellent.
great customer service.
the only disadvantage is it doesn't integrate with cleaner planner currently
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For anybody considering other DD options.. I can recommend SmartDebit
I have used them for i think5 years or so now and they are excellent.
great customer service.
the only disadvantage is it doesn't integrate with cleaner planner currently
so you use these not GC like most?
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For anybody considering other DD options.. I can recommend SmartDebit
I have used them for i think5 years or so now and they are excellent.
great customer service.
the only disadvantage is it doesn't integrate with cleaner planner currently
so you use these not GC like most?
yes i do. i've never used GC.
i was planning on switching to GC next year because it integrates with CP.
that plan is on hold now
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Am I missing something or perhaps looking at the wrong structure.
It shows a monthly subscription plus 20p per transaction which would make it more expensice than gocardless anyway.
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I've had some prices sent over and GoCardless is pretty much the cheapest, its only 20p a transaction :-X
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GoCardless is 20p plus 1%
Twice as expensive as SmartDebit on a £20 house.
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GoCardless is 20p plus 1%
Twice as expensive as SmartDebit on a £20 house.
if anyone does get in touch with SmartDebit as a result if you could mention Richard from iSparkle recommended them that would be great. Thanks
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From what i saw, its £30 per month subscription. So thats the equivalent of 150 clients per month on D/D with gocardless and then the same 20p transaction. Then a one off £200 set up fee, so that can be taken into account in calculations as well.
The main difference is that gocardless is 1% charge on top. So it depends on your prices and how many clients you have on GoCardless.
So if you have more than 150 clients on D/D and your min price is £20 then this seems a good option
Yet donyou have to get all your clients to sign a new mandate?
(http://www.cleanitup.co.uk/smf/1575197206_Screenshot_20191201-103820_Chrome.jpg)
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From what i saw, its £30 per month subscription. So thats the equivalent of 150 clients per month on D/D with gocardless and then the same 20p transaction. Then a one off £200 set up fee, so that can be taken into account in calculations as well.
The main difference is that gocardless is 1% charge on top. So it depends on your prices and how many clients you have on GoCardless.
So if you have more than 150 clients on D/D and your min price is £20 then this seems a good option
Yet donyou have to get all your clients to sign a new mandate?
sorry not sure if thats a question for me?
all our new customers have to setup a DD yes. we do it over the phone or they do it online
OR do you mean if you switch DD provider will your customers have to signup to a new mandate?
the answer to that Q is no. you can get the new provider to switch your clients over.
brilliant eh!
thats another adv of DDs by the way... if you move banks (to get new client offers) all you need to do is tell your DD provider to pay the money into a different account. your customers won't notice a thing, and you can switch and get free banking
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Remember that increasing commission values does not meet matching normal inflation rates.
They get their inflation increases when the value of the transaction increases with inflation, not the commission percentages.
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For anybody considering other DD options.. I can recommend SmartDebit
I have used them for i think5 years or so now and they are excellent.
great customer service.
the only disadvantage is it doesn't integrate with cleaner planner currently
Gocardless is going to be £300+ more a month for me. Yes, it's convenient but I'm guessing it's only going to be an hour or so a month extra processing time if I shift to SmartDebit.
I know £300 an hour isn't great by CIU standards but still...
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For anybody considering other DD options.. I can recommend SmartDebit
I have used them for i think5 years or so now and they are excellent.
great customer service.
the only disadvantage is it doesn't integrate with cleaner planner currently
Gocardless is going to be £300+ more a month for me. Yes, it's convenient but I'm guessing it's only going to be an hour or so a month extra processing time if I shift to SmartDebit.
I know £300 an hour isn't great by CIU standards but still...
;D ;D
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I see they've started responding to the negative reviews...
https://uk.trustpilot.com/review/gocardless.com
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I see they've started responding to the negative reviews...
https://uk.trustpilot.com/review/gocardless.com
Yeah Basically they're saying it's been eight years since they've increased their prices.
You know what guys I actually think it's reasonable
I'm not saying I'm happy to pay more.
But don't you think some of us are acting like those customers who aren't happy with a 50p or £1 price increase after 2 years? On a £10 job every 3 years £1 is about £13.00 today. They're increasing by 20p over 8 years on say a £10 job.. the percentage of increase by a window cleaner is higher then what they are increasing. I hope this makes sense what I'm trying to say.
In a nutshell upping prices after 8 years by such a small amount isn't really that much to worry about.
If it does bother you that much just pass the cost on I really think no one's going to complain if you announce a 20 pence increase to a £10 job likewise 40p to a £20.
By the time they want to increase prices again in another 8 years by the looks of things you would have increased probably two or 3 times..
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I see they've started responding to the negative reviews...
https://uk.trustpilot.com/review/gocardless.com
Yeah Basically they're saying it's been eight years since they've increased their prices.
You know what guys I actually think it's reasonable
I'm not saying I'm happy to pay more.
But don't you think some of us are acting like those customers who aren't happy with a 50p or £1 price increase after 2 years? On a £10 job every 3 years £1 is about £13.00 today. They're increasing by 20p over 8 years on say a £10 job.. the percentage of increase by a window cleaner is higher then what they are increasing. I hope this makes sense what I'm trying to say.
In a nutshell upping prices after 8 years by such a small amount isn't really that much to worry about.
If it does bother you that much just pass the cost on I really think no one's going to complain if you announce a 20 pence increase to a £10 job likewise 40p to a £20.
By the time they want to increase prices again in another 8 years by the looks of things you would have increased probably two or 3 times..
Double your prices tomorrow.
See how that goes.
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I see they've started responding to the negative reviews...
https://uk.trustpilot.com/review/gocardless.com
Yeah Basically they're saying it's been eight years since they've increased their prices.
You know what guys I actually think it's reasonable
I'm not saying I'm happy to pay more.
But don't you think some of us are acting like those customers who aren't happy with a 50p or £1 price increase after 2 years? On a £10 job every 3 years £1 is about £13.00 today. They're increasing by 20p over 8 years on say a £10 job.. the percentage of increase by a window cleaner is higher then what they are increasing. I hope this makes sense what I'm trying to say.
In a nutshell upping prices after 8 years by such a small amount isn't really that much to worry about.
If it does bother you that much just pass the cost on I really think no one's going to complain if you announce a 20 pence increase to a £10 job likewise 40p to a £20.
By the time they want to increase prices again in another 8 years by the looks of things you would have increased probably two or 3 times..
Double your prices tomorrow.
See how that goes.
Lol yeah from that point of view.they could have charged an extra 2 pence. But I has been 8 years if they upped every year could have added to the same.looks like a mistake people will only notice the hike
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Speaking from a one man bands, point of view. Im not worried as it is quite a simple fix. I will either get a handful of new customers on a 4 wkly rota and that will contribute to the extra charge.
Unlike in our trade, where normally we give one clean in advance that the next clean is increased to X amount. We have been given adequate notice to plan and decide what we wish to do. Therefore my 2nd option is simply to notify the customers of a 50p increase per clean which will cover the 20p increase and still make a profit 😁🍻
Simples, regardless of what size your company is
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You should not increase commission prices, not the same as inflation increases.
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It looks like they're in the poop, £21m turnover last year with a £14m loss. After 8 years of trading they're still making massive losses. I guess this increase is either going to save them or finish them off
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It looks like they're in the poop, £21m turnover last year with a £14m loss. After 8 years of trading they're still making massive losses. I guess this increase is either going to save them or finish them off
There's been some interesting people involved along the way...
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To be fair l, if they are struggling, I would of been happy to pay maybe 1.7% per transaction to make it fair accross all transaction values. The 20p rule is an insult to those making smaller transactions and helps pay the bill for those cash rich transactions.
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Surely you or any other business can find ways to recoup that 20p per transaction surely.
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Surely you or any other business can find ways to recoup that 20p per transaction surely.
Stop with the foolish wibble Nathan, the first priority of any business is to save the 20p, even if you where to up your price by 20p its still better going into your own pocket.
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Surely you or any other business can find ways to recoup that 20p per transaction surely.
Stop with the foolish wibble Nathan, the first priority of any business is to save the 20p, even if you where to up your price by 20p its still better going into your own pocket.
Not really, you have to absorb some costs if you want to use other services to aid the growth of your business. This is a small one which can easily be managed rather than throwing the dummie out lol.
So, either shop around for a new D/D company, insurance company, petrol station, WFP suppliers etc etc etc,,,, so ones should suck it up and deal with it.
Ones boast of 5k heated water systems and look down on ones who DIY it. Ones come on here moaning at customers not liking a £1 increase and higher. Ones moan about messers and then another company give 2 months notice of an increase per transaction and all Hell n tears break out.
;D 😂😂😂😂😂😂😂😭😭😭😭
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i think any business that gets a 100% increase on their prices off a supplier will be questioning that.
it's not a 20p increase is it. it's hundreds or thousands of pounds a month increase for some business on here, depending on your scale.
if you are in business and you are not getting the best deal for your business when you're cost rise from say £3600 to £7200 a year, then you aren't that great.
over 4 years that could be nearly £30000 saved from switching supplier
16 hrs spent on looking is well worth it if you can save yourself just half the increase!
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i think any business that gets a 100% increase on their prices off a supplier will be questioning that.
it's not a 20p increase is it. it's hundreds or thousands of pounds a month increase for some business on here, depending on your scale.
if you are in business and you are not getting the best deal for your business when you're cost rise from say £3600 to £7200 a year, then you aren't that great.
over 4 years that could be nearly £30000 saved from switching supplier
16 hrs spent on looking is well worth it if you can save yourself just half the increase!
True, so look, just dont moan all the time about it. Its part of life and so deal with it is my point. But demanding that the company do a you turn on it is crazy.
It does boil down to 20p per transaction and you can easily imply a 20p fee for dealing with transactions. Any new prices should take their costs into account when setting their base price. Or simply keep shopping around. Its one or the other
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its not a 20p increase though is it.
nobody with GoCardless has one client.
its no wonder people are up in arms about it. we have a DD provider that everyone uses because its compatible with the best wincdow cleaning management software, and then they go and effectively double the cost for window cleaners
GoCardless haven't done it on purpose, and I guess we are not a big part of their market... but the impact is very big if you have set up your business to run with GC as a key component.
I'm lucky it doesn't affect me, but if my provider (SmartDebit) did the same it'd be a big problem. I just increased my prices in May so I could do another increase comfortably.
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its not a 20p increase though is it.
nobody with GoCardless has one client.
its no wonder people are up in arms about it. we have a DD provider that everyone uses because its compatible with the best wincdow cleaning management software, and then they go and effectively double the cost for window cleaners
GoCardless haven't done it on purpose, and I guess we are not a big part of their market... but the impact is very big if you have set up your business to run with GC as a key component.
I'm lucky it doesn't affect me, but if my provider (SmartDebit) did the same it'd be a big problem. I just increased my prices in May so I could do another increase comfortably.
What made you choose smart debit by the way considering gocardless what was the main option with the integration which most use.
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i chose Smart debit essentially because Julie from Concept2O recommended them to me when I was switching to DD. I was a franchisee of hers.
what she liked about it, and I agreed with her, was that you can sign people up over the phone onto it, and they didn't have to do anything themselves.. so they didn't have to respind to a confirmation email or anything, we can do it all for them then its done,
this is very significant for us as we do all our quotes over the phone or online, so we give a quote and then they have to signup to DD to book the job in
at the time GC weren't offering that (i think im right in saying that), or they were only offering it on the more expensive plans.
i do 4 weekly cleans and but they pay monthly, so they get 13 cleans a year that they pay for over 12 months. so every month is the same amount. thats how i worked payments for my domestic cleaning company i had before i started window cleaning, so it made sense to me
i also didn't have cleaner planner at that point so the integration wasn't a consideration.
i had intended to switch to GC this next year so i could take advantage of the integration. i will need to reconsider this now and weigh up the cost vs advantages again.
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i chose Smart debit essentially because Julie from Concept2O recommended them to me when I was switching to DD. I was a franchisee of hers.
what she liked about it, and I agreed with her, was that you can sign people up over the phone onto it, and they didn't have to do anything themselves.. so they didn't have to respind to a confirmation email or anything, we can do it all for them then its done,
this is very significant for us as we do all our quotes over the phone or online, so we give a quote and then they have to signup to DD to book the job in
at the time GC weren't offering that (i think im right in saying that), or they were only offering it on the more expensive plans.
i do 4 weekly cleans and but they pay monthly, so they get 13 cleans a year that they pay for over 12 months. so every month is the same amount. thats how i worked payments for my domestic cleaning company i had before i started window cleaning, so it made sense to me
i also didn't have cleaner planner at that point so the integration wasn't a consideration.
i had intended to switch to GC this next year so i could take advantage of the integration. i will need to reconsider this now and weigh up the cost vs advantages again.
Oh I see. You mentioned that Julie before I guess you leant quite a lot from her.
I would imagine customers would be quite hesitant to give away their bank details over the phone to set up a direct debit? Especially for window cleaners if it was like a phone company gas company etc fine. Are the bulk of your customers influxing from leaflets? I suppose if they actually call you you on mass scale then it's easier for you to get them on that way?.
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i chose Smart debit essentially because Julie from Concept2O recommended them to me when I was switching to DD. I was a franchisee of hers.
what she liked about it, and I agreed with her, was that you can sign people up over the phone onto it, and they didn't have to do anything themselves.. so they didn't have to respind to a confirmation email or anything, we can do it all for them then its done,
this is very significant for us as we do all our quotes over the phone or online, so we give a quote and then they have to signup to DD to book the job in
at the time GC weren't offering that (i think im right in saying that), or they were only offering it on the more expensive plans.
i do 4 weekly cleans and but they pay monthly, so they get 13 cleans a year that they pay for over 12 months. so every month is the same amount. thats how i worked payments for my domestic cleaning company i had before i started window cleaning, so it made sense to me
i also didn't have cleaner planner at that point so the integration wasn't a consideration.
i had intended to switch to GC this next year so i could take advantage of the integration. i will need to reconsider this now and weigh up the cost vs advantages again.
Oh I see. You mentioned that Julie before I guess you leant quite a lot from her.
I would imagine customers would be quite hesitant to give away their bank details over the phone to set up a direct debit? Especially for window cleaners if it was like a phone company gas company etc fine. Are the bulk of your customers influxing from leaflets? I suppose if they actually call you you on mass scale then it's easier for you to get them on that way?.
I get about 20 people a day that phone up and pay by card, there's much more you could do with card numbers than sort code and account numbers...
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Oh I see. You mentioned that Julie before I guess you leant quite a lot from her.
I would imagine customers would be quite hesitant to give away their bank details over the phone to set up a direct debit? Especially for window cleaners if it was like a phone company gas company etc fine. Are the bulk of your customers influxing from leaflets? I suppose if they actually call you you on mass scale then it's easier for you to get them on that way?.
Julie from Concept2O is a bit of a hero of mine. She was absolutely brilliant, as were Carl and the rest of their team. Lovely kind people, very genuine, very open, and she was about as good at sales as you'll get IMHO
We dont have any difficulty signing up customers over the phone. we take card payments and DD details.
Like any sales.. its a bout how you do it. if you knocked on a door to canvas and you didn't think they would sign up... how many customers would you sign up?
Our customers used to come from leaflets but we have not leafleted properly for 2 years.
Most of our customers come from the website and van advertising
i am now trialing some PPC advertising and will start a proper leaflet campaign next year.
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Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol
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Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol
Evening Grinch - glad to see your in your happy mood again ;D
(http://www.cleanitup.co.uk/smf/1575563769_grinch1.0.jpg)
Darran
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Lol hello m8
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Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol
???
very strange response.
you wouldn't need to because you can just switch to another DD provider.
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Gocardless is great yeah lol it’ll be so easy when they go bust to contact all those customers to get them back over to online banking lol
???
very strange response.
you wouldn't need to because you can just switch to another DD provider.
That is true.
My worry is more the amount of my money that gocardless are holding at one time...
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Hi Soupy
Thank you for contacting GoCardless support.
I'm sorry to hear that you are considering leaving us.
We do understand that changing our pricing structure might not be great news for some of our merchants. You see, we haven't changed our pricing since the very beginning of our operation, eight years ago, and we had to change it to reflect all the work that we have inputted in terms of improving the product, our geographic reach, all the partner integrations we have now and a number of aspects of the very growth and development of what we offer to our customers. Changing our pricing is definitely more a necessity for us to continue to operate as a company than anything else, although I can understand why it may seem like something else.
Regarding the Custom pricing we do have a volume requirement for this. I have taken a look at your account and unfortunately at the moment you don't meet this requirement.
If you decide to move away from GoCardless please do let us know and we can assist with moving your Direct Debits to a diffrent provider.
Kind regards
Amy
Thanks Amy. Not sure I'm bothered about funding your geographical reach.
I suppose if you're increasing your prices by that level you can swallow a certain percentage of drop off.
See ya.
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Hi Soupy
Thank you for contacting GoCardless support.
I'm sorry to hear that you are considering leaving us.
We do understand that changing our pricing structure might not be great news for some of our merchants. You see, we haven't changed our pricing since the very beginning of our operation, eight years ago, and we had to change it to reflect all the work that we have inputted in terms of improving the product, our geographic reach, all the partner integrations we have now and a number of aspects of the very growth and development of what we offer to our customers. Changing our pricing is definitely more a necessity for us to continue to operate as a company than anything else, although I can understand why it may seem like something else.
Regarding the Custom pricing we do have a volume requirement for this. I have taken a look at your account and unfortunately at the moment you don't meet this requirement.
If you decide to move away from GoCardless please do let us know and we can assist with moving your Direct Debits to a diffrent provider.
Kind regards
Amy
Thanks Amy. Not sure I'm bothered about funding your geographical reach.
I suppose if you're increasing your prices by that level you can swallow a certain percentage of drop off.
See ya.
Her response seems to imply that certain high end customers of GoCardless will be receiving a preferential rate. I wonder if any of the bigger window cleaning firms will be included?
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I guess so. We haven't been militant with our switchover so we're at around 900 transactions per month (tbf 100 of those were added this month)
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And another email from them. Telling small businesses to terminate their contract with them if they are not happy!........... feeling insulted !!! .....................
We are making some general improvements to our online terms & conditions (‘T&Cs’), and we wanted to let you know. The changes will be effective from 20 February 2020 (the ‘Effective Date’).
We’ve set out below a quick snapshot of what we think are the most important changes. However, we recommend that you take a look at the GoCardless Merchant Agreement, which you can find at https://gocardless.com/legal/merchants/.
We aligned our T&Cs with the new pricing of which you were recently informed
We moved the provisions governing our new Borderless Payments feature to a separate set of Product-Specific Terms, which will also house any new product features that we launch in the future
We added a confidentiality provision
If you are a Micro Enterprise (as defined in the GoCardless Merchant Agreement) and object to these changes, you can terminate your agreement with us immediately. Otherwise, you accept the changes by virtue of your continued use of the GoCardless service after the Effective Date.
Kind regards,
The GoCardless Team
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I’m not pushing it anymore. Only for repeated late payers. And even then I might just dump the customer instead. Gonna stick to bacs for now even if it is time consuming cross referencing.
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And another email from them. Telling small businesses to temeinate the contract with them if they are not happy!...........
If you are a Micro Enterprise (as defined in the GoCardless Merchant Agreement) and object to these changes, you can terminate your agreement with us immediately. Otherwise, you accept the changes by virtue of your continued use of the GoCardless service after the Effective Date.
Kind regards,
The GoCardless Team
They couldn’t be any more clearer that they are not really interested in small business’. I’d expect the price to keep going up and up to get rid of these smaller business’.
I wonder how Lee Priors conversation with the CEO went?
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lesson leaned is to never let your business become too dependant with a supplier or service holding you by your dangles. Back up plans should always be in place.
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GoCardless want all their customers to be on the Pro plan which was 0.60p per transaction but has now increased to 0.80p per transaction plus £200 per month fee. This plan enables you to sign up customers over the phone and integrate the sign up system using api through your own website.
The price of the Pro plan does fall in price if I think you have over 3000 transactions per month? Trying to get the correct volume prices from GC is hard.
If you want to see how the Pro plan works take a look at The Guardian newspaper website. They use GoCardless to implement their customer sign ups via direct debit. The process is fully integrated into their own website.
https://www.theguardian.com/uk
Looking ahead I can only see the processing charges increasing for smaller business's like ours.
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I suppose its like anything, they started out as a solution for small businesses and in time have out grown that model and are now providing to much larger businesses on a global scale.
It sucks, but i can see why they are doing it and they wont care less.
Im in two minds about pushing it in future, on the one hand the new fees are a bit ridiculous but it is a such an efficent way to run a business compare to manually doing it via bacs etc.
I suppose for any future customers i sign up i will just have to add the fees on top of any quote.
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There new pricing isn't overly savage, I pay more to other money collection services. The problems with gocardless as I see them are:
They doubled their prices (poor mid term planning has forced them into doing this)
They are massively in debt. I don't claim to know how this type of business operates but if say, you ran your DD monthly and all your customers were DD, a company with £millions of losses could have an entire month's turnover. Not a great idea.
They haven't fixed (and flat out refuse to fix) the issue where they mark inactive mandates as active when they aren't.
There's other options available.
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New prices are now live