[magic moments]

Thank you I will speak to her as planned ,before replacing .

[Dave Willis]

If you are a newbie (and it sounds like you might be) then to start with you will just have to put up with the crap customers or lose money. Just keep plugging away until the day comes when you have loads of work then simply dump the trouble makers. The next newbie that comes along will pick them up.

[Tom White]

The next newbie that comes along will pick them up.

We ought to be able - by law - to brand bad customers on their foreheads.  "BC" for example, so the next window cleaner knows to stay clear of 'em.

[C o z y]

Why stop there? Some windies could be stamped with K.H. so the customers know that the windie is one.

Part of customer service really 

[Perfect Windows]

Dump and replace with six

[keyser soze]

I've started buying Christmas presents for all my custies already. My spare room is nearly full now.

yeah treating all my custies to an all expence holiday in the seychelles  paid for by me

[P @ F]

What is a K.H ?

Rich

[dazmond]

i think he means numpty head?!!

[dazmond]

numpty supposed to say K*N*O*B!!!

[P @ F]

I feel like a right Richard Cranium now ! 

Rich   

[Splash 4 Cash]

How to avoid this type of customer a tip for newbies.When you canvass them never clean on the day they want always say I won`t be working in your area on that day but I could do you on this day.This is a nice way of telling them you are a busy window cleaner. Always carry a diary and say I could squeeze them in on this day.even say sorry no that time I will be busy and charge to another time.Never let them see the page you will be writing on  and new let you know you are a newbie rather act as if you a full widow cleaner. These Technic s will lead them and put you in control of the situation.   

[C o z y]

Yep, it's called posture. Half the battle is getting posture right. If some customers think you're new to the game, they'll try to make you jump thru hoops. Let them know when you can fit the job in, otherwise you'll never have your work rate / earnings under your control.

Gotta go and earn a few pennies now.

[magic moments]

Prob made the mistake of letting it known I was new,oh well .... I must say something I have learned with customers its the ones you least expect that tend to try it on.

[AuRavelling79]

gold your a genius . years in front .you got me thinking

Barry - I stand upon the shoulders of giants and you're the giant whose shoulders I stand upon.