It's called embezzlement
No one could keep the money it's against the law
Hi Colin, "embezzlement" is too strong a word for this, that suggests fraudulent behaviour/actions and criminality.
This is a personal matter between 2 parties and could only be dealt with in a small claims court.
Personally I'd return the money immedately and make sure the customer tells everyone she knows just how honest and trustworthy you are...you cannot buy this sort of advertising, it's priceless
Hi Simon, what I'm saying is if you keep the money and
Spend some or all of it knowing it is no rightfully
Yours then that Would be embezzlement.
I don't think you would get much advertising out
Of it either as I don't think the custys will
Be telling everyone that they were that dumb
To pay the window cleaner 10k instead of a tenna.
Probley get sacked in a few months coz they so embarrassed
Coz of there mistake.
That is a really daft mistake like