It always amuses me how people jump on the bandwagon when someone reports a bad experience with ChemDry. One person doesn't do a good job, so therefore, all those nasty CD guys are equally as bad.
It's a bit like someone buying a Ford which turns out be a lemon, and then everyone jumping on the bandwagon and screaming..."yeah, all Fords are rubbish!" The fact Ford sells millions of vehicles a year has nothing to do with it.
I suppose I could detail all the experiences I have had related to me about shoddy work carried out by independent cleaners. According to this logic, all of you are incompetent.
CD is a very diverse organisation, operating in 50 countries with around 4,000 franchises. Add on employees, and you can see there are many people involved. Now, as with all aspects of life, you will come across people who are skillful, motivated and keen to perform their work to the best of their ability. On the other end of the scale, there are those who really don't care about their work. And there are the majority in between.
Because CD has such a large presence compared to the independent operators, I guess the chances of mistakes occurring is greater than a single operator. But, please don't suggest from that , that all CD work is the same.
In my 15 years in the system, I have never shrunk a carpet, nor have I had any misfortune with upholstery cleaning. Lucky? Maybe, but I prefer to think I know my trade.
Just like Ford, there are millions of satisfied customers around the world, so I guess we must be doing something right
Jim